Santa Cruz Beach Resorts from RM281

"Nice location, near everything we wanted to do. "

"Amazing I absolutely loved this place"

"TL;DR: Room smelled of vomit, staff were dismissive, “fixes” were unsanitary, and management offered no accountability. Do not stay here. As soon as we moved the bedding, a strong vomit odor hit us. Not faint, not surface-level. It was embedded in the mattress and spread through the room immediately, making it impossible to sleep. We immediately contacted the front desk. Staff barely reacted. Their “fix”? Stained sheets, uncovered pillows, and a blanket with no cover. No mattress protector was offered. We had to grab a blanket from the wardrobe and sleep as far away from the smell as possible. The hotel was fully booked, no alternative rooms were available, and it was past 11pm with a passed-out toddler, so leaving was not realistic. We had to rearrange the bed ourselves. I did not sleep at all. Later, they called it a “scent” complaint and claimed it was reported “nine hours after check-in.” Misleading. A mattress contaminated with vomit is unacceptable at any time. We were sold a room that was not clean, not sanitary, and not fit for occupancy. This stay shows a failure to meet basic cleanliness standards, unsanitary attempts at resolution, unresponsive staff, and no accountability. Any response blaming the guest instead of taking responsibility only confirms how poorly this property is run. Do not stay here."

"The gym was well equipped and the property was kept up nicely"

"This property did not have our room confirmed even though we booked 2 weeks prior. We could not get our room at 8pm at night with our two toddler girls waiting to go to bed. We were very disappointed and had to drive 3 hrs home while being very sleepy. We had a confirmation # and the charge was already on my card, the person on the kiosk even had our confirmation # but said somehow it wasn’t fully confirmed. I cannot believe we were turned away and not given a room. "

"Just OK front desk was nice"

"We did not bring pets, the AC did not keep the room cool at night. Otherwise everything was great."

"Beautiful pool and room. Very comfortable beds and our room was so nicely decorated. There was a confusion about spa hours but spa was open every day just spa services were closed on certain days. That's a big difference. I loved the spa jacuzzi ambiance but steam room was not working :( good news sauna was working but BEAWRE sauna has a wall of tiles and the sign is not clear and I almost got a reallly bad burn!! 🔥 they should fix that. Both my husband and I had the same comment. Thankfully I got a minor burn. They should fix this immediately and put wood instead of tiles. Be careful!!!! Dinner was amazing and the music and ambient was perfect! We were there for one night and thoroughly enjoyed our time. Also free Tesla charging! Bonus! "

"This time breakfast was canceled. Parking requires scanning a barcode, and you have to register an account for WiFi. The bathroom floors were also really dirty. We probably won’t be coming back."