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Reviews of Kasa University-Airport Santa Clara

4 out of 5
Kasa University-Airport Santa Clara
588 El Camino Real, Santa Clara, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 14 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

10/10

Cleanliness

9.4/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Comfortable and clean, we would stay here again.
Stayed 1 night in Apr 2024
Response from Kasa University-Airport Santa Clara on 23 Apr 2024
Hi Paul,We are thrilled to hear that you found your stay at Kasa University-Airport Santa Clara comfortable and clean. It brings us great joy to know that you would choose to stay with us again. Your kind words serve as motivation for us to uphold our commitment to providing exceptional experiences for all our guests. We can't wait to have you back for another wonderful stay!Best regards,Team Kasa

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tedious getting into the apartment with all the safety features but that’s also assuring that it is a safe building. Nice, nee with all the comforts of home.
Stayed 4 nights in Jan 2024
Response from Kasa on 29 Jan 2024
Hi Denise,Thank you for choosing Kasa University-Airport Santa Clara! We appreciate your feedback and are delighted to hear that you found the safety features assuring and the apartment comfortable. Our top priority is to provide a safe and comfortable environment for all our guests, and we are glad to know that we succeeded in doing so. We look forward to welcoming you back in the near future.Best regards,Team Kasa

10/10 Excellent

Christen

Liked: Cleanliness, room comfort
Great Private Units
Great place to stay! It's a little unconventional in terms of access to your unit but once you figure it out it's very private. Very quiet, extremely safe and well equipped units.
Stayed 2 nights in Dec 2023
Response from Kasa University-Airport Santa Clara on 27 Dec 2023
Hi Christen,Thank you so much for taking the time to share your experience at Kasa University-Airport Santa Clara. We are thrilled to hear that you had a great stay and enjoyed the privacy, tranquility, and safety our units offer. It's fantastic to know that you found everything well-equipped to meet your needs. We truly appreciate your positive feedback and look forward to welcoming you back in the near future.Best regards,Team Kasa

10/10 Excellent

Siham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kasa University-Airport Santa Clara on 21 Nov 2023
Hi Siham,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

8/10 Good

Angie

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
One-bedroom apartment next to Santa Clara Uni
When I booked this apartment, it was advertised as a hotel with a virtual front desk. It is NOT a hotel. It is a private apartment complex with dogs, piano teachers, and young people living life. If you need help with something, good luck. Our coffee maker didn't function. The Kasa chatbot told me to fill out an online form. I did and never received a follow-up. The Good: The apartment was spotless, quiet, and within walking distance of SCU and a few nice restaurants. There is public EV charging in the Retail parking spaces for $0.25/kWH. Charging is free in the SCU garage if you are visiting there. There is a gorgeous rooftop pool with two lap lanes plus a hot tub and loads of space to gather. The linens were soft. The Bad: The king bed was squeaky - don't sneeze or roll over if you plan to sleep through the night. Accessing the building was complicated (for good reason - they need to protect tenants). But be warned, if you are tired after a long day of travel or not tech-savvy, it can be difficult to get into the building. There is a 7-digit code that must be entered quickly - either have it memorized or have someone read it to you as you enter it, or it will time out. You will have another 4-digit code to access your apartment. After you get in, there is a key card for the elevator and exterior doors. It works well. There is also an app, but it's spotty, so a second card would be better.
Stayed 3 nights in Sep 2023
Response from Kasa University-Airport Santa Clara on 3 Oct 2023
Hi Angie,Thank you for choosing Kasa University-Airport Santa Clara. We appreciate your feedback and apologize for any inconvenience you experienced. We will address the issues and explore ways to improve. We hope you enjoyed the amenities and look forward to welcoming you back.Best regards,Team Kasa

8/10 Good

Michelle, San Luis Obispo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The check in process was a little clunky, but the units themselves were great. I was in town for business and could easily see having an extended stay at this location. Convenient to the Cal Train and to the University. Safe, well maintained property and neighborhood.
Stayed 2 nights in Jun 2023

8/10 Good

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Kelli

Stayed 2 nights in Jun 2023

6/10 Okay

Jenny, PORTLAND

Travelled with family
Liked: Cleanliness, property conditions & facilities
The actual property was clean and very nice; the location was perfect for visiting SCU. Getting IN to the property was a pain. If you're not tech-y, or do not have a tech-y child to mentor you, you may not get in the apartment, let alone the elevator. You have a reservation code, an elevator code (enter to call the elevator AND to enter the floor when inside), and an apartment code. If your phone for some reason isn't getting service, and you haven't printed anything out, you're out of luck. There is no phone number to call in the email; there are links, but not helpful if you don't have an Internet connection. If you're tired or arrive late at night, just be prepared, and read the lengthy check-in email in advance. I wish I had. Again, great place and location.
Response from Team Kasa on 7 Jun 2023
Dear Jenny,We're sorry to learn that you had issues accessing your registration details, affecting your arrival experience. We appreciate you working patiently with our team to resolve this matter. Our standard process is to provide guests with instructions and access codes before check-in. If you are traveling from outside the US, data limitations sometimes affect how you receive our communication. We pride ourselves on offering speedy, contactless check-in and responsive guest services, and we hope you will give us a chance to redeem ourselves next time.

8/10 Good

Deb

Stayed 1 night in Apr 2023

10/10 Excellent

ANDREW

Business traveller
Liked: Cleanliness, room comfort
Very pleasant stay
It's an entire apartment with everything you need. We like everything about the virtual "front desk" checking you in/out with clear instructions. The roof top gym and swimming pool is serene and beautiful. Definitely will stay again when we are back in the area
Stayed 4 nights in Mar 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Amenities, property conditions & facilities
Very clean. Super nice to have a washer/dryer. Bed was very comfortable. Instructions are good but a bit tiresome as there are severalkey entries to get to your unit.
Stayed 3 nights in Feb 2023

10/10 Excellent

Eric

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just perfect
Stayed 1 night in Jan 2023

8/10 Good

Ty

Liked: Cleanliness, amenities, property conditions & facilities
Great property in that it is new, super clean, and in a great location relative to SCU. The checkin process was cumbersome and our code didn’t work adding to the complication. Overall GREAT unit but checkin was frustrating and complicated.
Stayed 1 night in Oct 2022

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here while visiting my son who is a student at Santa Clara. You really can't find a more convenient location to the campus! We were able to walk everywhere. The building is beautiful with a nice pool and sun deck area. Our apartment was clean and spacious. We appreciated all the kitchen items so we could make breakfast in the morning. I got quick and efficient responses from the Kasa team in the Virtual Front Desk. We'll definitely be back!
Stayed 2 nights in Mar 2022

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Great location and apartment, super clean, would definitely book again!
Stayed 2 nights in Mar 2022

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment in a great location. Caltrain is just a couple minutes walk away - very convenient. The furniture in the apartment seemed brand new, and everything was very clean. No staff on-site so make sure to read the check-in instructions sent via email. We had a great stay and would definitely pick Kasa again.
Stayed 2 nights in Mar 2022

4/10 Poor

Renee

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Not worth staying there
Completely convoluted communication. They try to make money with early / late check in, hence they give you the information in 3 different text / links and e mails that leave you utterly confused At the end you need to call them to figure out how to check in and you waste just 30 min doing that The room is very loud as it’s next to El Camino Real and a railroad where a train passes by every hour The pillows remind me on Motel Sixt the cheapest plastic pillows you can find that leave you with a stiff neck next day
Stayed 4 nights in Mar 2022
Response from Team Kasa on 21 Mar 2022
Dear Renee, Thank you for sharing your feedback. We apologize if you were unable to have a flawless experience during your visit to our property. We pride ourselves on offering speedy, contactless check-in and responsive guest services. We are very sorry that we could not fulfill that for you this stay. In addition, we also did not meet your expectations in comfort and cleanliness. Your comments are valuable to us, and we have shared them as a learning opportunity for our teams to improve. We hope you can give us another chance to serve you better on your future travels.

10/10 Excellent

laurette

Travelled with family
Liked: Cleanliness, room comfort
Séjour exceptionnel
L'hôtel est magnifique, il est neuf. Tout est très propre. La literie sublime avec un matelas à mémoire de forme et en 2 m de largeur. L'appartement est grand, dressing, lave linge et sèche linge de grande taille et neufs. La perfection va même jusqu'au modulateur de lumière. Sur le toit vous trouverez une piscine assez grande mais d'une profondeur de 3 pieds uniquement, bien pour les enfants. Une salle de sport très bien équipée et assez grande. Et surtout d'un jacuzzi et de grands BBQ à gaz. Avec des tables pour dîner en terrasse, et une grande table à l'intérieur avec des canapés et un tourne disque avec un grand choix de disques. Tout y est même la décoration. La seule chose qui serait à corriger est le manque de vaisselle, il n'y a que le strict minimum, je pense que c'est dû au fait que ce soit neuf. Nous avons passé un excellent séjour à 3. Mon fils qui est adulte a dormi dans le canapé lit. Mais sans aucune hésitation, si je retourne à SF je reviendrai dans cet hôtel.
Stayed 6 nights in May 2022