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Reviews of Hilton Santa Clara

4 out of 5
Hilton Santa Clara
4949 Great America Pkwy, Santa Clara, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1007 reviews" "
Rating 8 - Good. 204 out of 1007 reviews" "
Rating 6 - Okay. 119 out of 1007 reviews" "
Rating 4 - Poor. 55 out of 1007 reviews" "
Rating 2 - Terrible. 40 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the it.. we went for a cheer comp wales across to the convention center
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Travelled with family
Liked: Property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here was so friendly.
Stayed 1 night in Apr 2024

8/10 Good

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the outside grounds seemed to be a bit neglected, the hotel felt used and the rooms dated. Overall the experience was good, but when booking at a full service Hilton, we expect a high level of service and surroundings
Stayed 1 night in Apr 2024

10/10 Excellent

Justin, Pittsburg

Stayed 3 nights in Mar 2024

10/10 Excellent

MELLVIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean!
Stayed 1 night in Apr 2024
Response from jb on 8 Apr 2024
Thank you for the taking the time to fill out this review! We hope to see you again soon!

10/10 Excellent

Mary

Stayed 1 night in Apr 2024

8/10 Good

noelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and very comfortable. Beds were full size, just a bit too small but manageable. Restaurant was overpriced for mediocre food, better to just use Doordash or Grubhub if you want convenience. Overall it was a nice stay and surroundings felt safe and were also clean. I will likely stay here again if ever in the area.
Stayed 1 night in Mar 2024
Response from jb on 8 Apr 2024
Thank you for the taking the time to fill out this review! WE appreciate the feedback! Hope to see you again soon!

4/10 Poor

Esfandiar

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Eric

Travelled with family and small children
Our toilet was running constantly. Otherwise, a very enjoyable experience. All staff interactions were great!
Stayed 2 nights in Mar 2024
Response from jb on 27 Mar 2024
Thank you for providing us this information. We will make sure to get this fixed. We hope to see you again soon!

8/10 Good

Giohanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this property because it is convenient and walkable. Only thing I didn’t like is that they don’t have room service.
Stayed 2 nights in Mar 2024
Response from jb on 27 Mar 2024
Thank you for the feedback! We apologize for not having room service available yet but we are working hard to get there!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

10/10 Excellent

Wenjing, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located next to Levi Stadium and Santa Clara Convention center. This hotel was my top choice for the futsal tournament accommodation.
Stayed 1 night in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

10/10 Excellent

Yoon Kyung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great rates, clean. Would stay again!
Stayed 2 nights in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

10/10 Excellent

Debra, Gold Canyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorothy at front check in went beyond to accommodate my room, being Expedia got it wrong!
Stayed 3 nights in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the kind words about your experience with our property. We hope to see you again soon!

6/10 Okay

Sasha

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from jb on 22 Mar 2024
Thank you for the feedback! We will continue to work on improving our experience to get a 4-5 score on your next visit!!

8/10 Good

René

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the breakfast, everyday almost the same, everything else was ok.
Stayed 6 nights in Feb 2024
Response from jb on 28 Feb 2024
Thank you for your honest feedback. We will give the information provided to the culinary team and see if we can change up the breakfast options throughout the week.

8/10 Good

Yujie

Stayed 3 nights in Feb 2024
Response from jb on 22 Mar 2024
Thank you for the review. We hope to see you again soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from jb on 17 Feb 2024
Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Anna

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I don’t know how clean my room was since my sheets smelled like body odor. I was disgusted and didn’t feel like I was in a clean room.
Stayed 1 night in Feb 2024
Response from jb on 14 Feb 2024
Thank you for this feedback in regards to the cleanliness of your room. We do pride our self on having a clean hotel for all guests and this concern of your room not being fully serviced will be brought up with the housekeeping management team.

6/10 Okay

Minhhang

Travelled with family
Not a 4 star hotel, looks like 3-star hotel.
Stayed 1 night in Feb 2024
Response from jb on 14 Feb 2024
Thank you for the feedback about your most recent stay. Please feel free to let us know what we could have done better to make your stay more satisfying.

6/10 Okay

Giuseppe

Stayed 3 nights in Feb 2024
Response from jb on 22 Mar 2024
Thank you for the feedback! We will continue to work on improving our experience to get a 4-5 score on your next visit!!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

8/10 Good

Kirstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the limited time we needed and close walk to the convention center
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I would highly recommend it
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Antoinette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Conveniently near the convention center.
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Mara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

6/10 Okay

Margaret

Travelled with partner
Disliked: Amenities
Room was nice and clean. Hotel restaurant was pricy. Was disappointed the rooms didn’t have streaming channels, there was a huge Tv screen and only offered cable.. it’s 2024 maybe get Netflix on the tv for a Hilton hotel.
Stayed 2 nights in Feb 2024
Response from jb on 7 Feb 2024
Good afternoon, thank you for your honest feedback of your stay with us. We are currently working on the integration of streaming services on our TV's, we hope to get this implemented soon!

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Bernardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jb on 7 Feb 2024
Than you for the review! We hope to see you again soon!

10/10 Excellent

Junyong

Stayed 4 nights in Jan 2024
Response from jb on 22 Mar 2024
Thank you for the review we hope to see you again soon!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff, front desk, restaurant, housekeeping and security were very friendly attentive and quick. You would never have known there was a NFC Championship game happening. It was smooth and easy.
Stayed 2 nights in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We appreciate hearing about guest experiences that meet their needs. I am glad to hear that you enjoyed your time with us during the NFC game! We hope to see you again soon!

10/10 Excellent

Michael

Travelled with partner
It's always a pleasure to stay at the Hilton Santa Clara. Staff is always helpful and professional
Stayed 2 nights in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Dec 2023
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

2/10 Terrible

Mark

Stayed 2 nights in Jan 2024
Response from jb on 22 Mar 2024
Thank you for the feedback! We will continue to work on improving our experience to get a 4-5 score on your next visit!!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to game
Stayed 1 night in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

6/10 Okay

Dennis

Travelled with family
Liked: Staff & service, room comfort
Weekend getaway
Staff was great, room was average. Shower head was leaking so water would spray out the side while trying to shower getting water all over the floor. Bathroom sink and toilet was rusted or just poorly cleaned
Stayed 1 night in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the feedback about your stay with us. We will use this information to better our service for guests in the future.

10/10 Excellent

Gwendolynne

Stayed 1 night in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

2/10 Terrible

Carlos

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the hotel are terribly rude they are very unprofessional the rooms are very outdated beds are so uncomfortable breakfast is expensive and nasty horrible experience
Response from jb on 3 Feb 2024
Thank you for the feedback about your stay with us. Starting with customer service we will focus on making sure our staff treats everyone with a warm welcome. I apologize for the experience that you endured during your stay and we will use this information to better our service for guests in the future.

8/10 Good

Sharon

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The bedding did not fit the bed, there was too much air freshener through out the hotel and room. I am asthmatic and it caused me breathing issues. The room and hallways weren't the cleanest. Also, there was only 1 floor that had a working ice machine. I visited 4 floors before I found the working one.
Stayed 3 nights in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the feedback about your stay with us. We will use this information to better our service for guests in the future.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Ice place
Stayed 1 night in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Nice staff and wonderful service.
Stayed 2 nights in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review and the compliments on our service. We hope you choose to stay with us again in the future!

10/10 Excellent

Kelley

Stayed 1 night in Jan 2024
Response from jb on 3 Feb 2024
Thank you for the review. We hope to see you again soon!

8/10 Good

Tracy

Stayed 1 night in Dec 2023
Response from jb on 3 Feb 2024
Thank you for the review! We appreciate the feedback!