Outdoor pool, pool loungers

Reviews of Kimpton Canary Hotel, an IHG Hotel

4 out of 5
Kimpton Canary Hotel, an IHG Hotel
31 W Carrillo St, Santa Barbara, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A bit disappointed. Expensive. Small room.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Hello Laura! Thank you for choosing to stay at the Kimpton Canary. We are truly sorry that you did not enjoy your stay with us and appreciate your feedback. If you decide to stay with us again, please let us know so that we can make sure to place you in a better room. We hope to see you back again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Hello Mike! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and are glad that you enjoyed your stay. We hope to see you back again.

6/10 Okay

Tamara

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The balcony we paid extra for was underwhelming. It was a door that opened and that was it. Couldn't sit outside to enjoy the view. Although since we had a view of the has station we weren't missing much. I was also disappointed that the spa services they offer and we booked we're not on the actual premises. Wasn't a far walk, but not as convenient as I'd hoped. Overall it was just "ok". The restaurant Finch and Fork was alright but the menu wasn't impressive.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 24 Mar 2024
Hello Tamara! Thank you for choosing to stay at the Kimpton Canary. Unfortunately, the room that you booked included a Juliet Balcony which you cannot sit out on. The rooms that have an actual balcony say Outside Living Area. We apologize for any confusion and appreciate your feedback. We will work hard to make improvements and hope you can give us another opportunity to WOW you.

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Front Office Manager on 31 Mar 2024
Hello Chris! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and are glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Nelida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I’ll take my puppy. We lived our stay
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 29 Feb 2024
Hello Nelida! Thank you for staying at the Kimpton Canary. We appreciate the high rating and for taking the time to submit feedback about your stay. We would love for you to bring your puppy for your next stay. We hope to see you back again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 1 night in Feb 2024
Response from Front Office Manager on 21 Feb 2024
Hello Robert! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and feedback. We are glad you enjoyed your stay and hope to see you back again.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 17 Feb 2024
Hello Rita! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and for taking the time to leave us a review. We are glad you enjoyed your stay and hope to see you back soon.

10/10 Excellent

Elana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location, a beautiful lobby and a good restaurant
Stayed 1 night in Feb 2024
Response from Front Office Manager on 10 Feb 2024
Hello Elana! Thank you for choosing to stay at the Kimpton Canary. We are happy you enjoyed your stay with us. We also appreciate the high rating and feedback. We hope to see you back again.

8/10 Good

Shane

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 24 Mar 2024
Hello Shane! Thank you for choosing to stay at the Kimpton Canary. We appreciate your feedback and hope to see you back again.

10/10 Excellent

Charity

Stayed 4 nights in Jan 2024
Response from Front Office Manager on 10 Feb 2024
Hello Charity! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and hope to see you back again.

8/10 Good

Paul, San Clemente

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 24 Mar 2024
Hello Shane! Thank you for choosing to stay at the Kimpton Canary. We appreciate your feedback and hope to see you back again.

6/10 Okay

Christine

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 10 Feb 2024
Hello Christine! Thank you for choosing to stay at the Kimpton Canary. We are sorry your stay was not a 5 out 5, but we will work hard to make improvements. We hope you give us another chance.

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well updated, the onsite restaurant was good but the staff really stood out and made the stay excellent (especially the valet staff).
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Jan 2024
Hello Eric! Thank you for choosing to stay at the Kimpton Canary. We appreciate your feedback and we are happy to hear that you enjoyed your stay. We will definitely give the valet team kudos on your behalf. We hope to see you back again.

8/10 Good

Craig

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Front Office Manager on 15 Jan 2024
Hello Craig! Thank you for choosing to stay at the Kimpton Canary. We appreciate your feedback and hope you stay with us again.

10/10 Excellent

Melody

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on 14 Jan 2024
Hello Melody! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and are happy that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Front Office Manager on 10 Feb 2024
Hello Joseph! Thank you for choosing to stay at the Kimpton Canary. We are thrilled you enjoyed your stay and appreciate the high rating. We hope to see you back again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 10 Jan 2024
Hello Jessica! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and are glad that you enjoyed your stay. We hope to see you back again.

10/10 Excellent

Zulema

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No gym in hotel but one next door. Valet is expensive.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 25 Nov 2023
Hello Zulema! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and your feedback. We hope to welcome you back soon.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice !!
We thought it was good !!
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Hello Denise! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and positive feedback. We hope to welcome you back again soon.

6/10 Okay

mark

Liked: Cleanliness
Not a four star hotel.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Hello Mark! Thank you for choosing to stay at the Kimpton Canary. We are sorry that we did not meet your Kimpton expectations during your stay. We will share your feedback with the team and work hard to make improvements. We hope you give us another chance.

8/10 Good

Lorna

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 9 Nov 2023
Hello Lorna! Thank you for choosing to stay at the Kimpton Canary. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the middle of everything! Walk everywhere and great dining nearby. Rooftop pool was great—small, but nice. Would stay here again
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 19 Oct 2023
Hello Rita! Thank you for choosing to stay at the Kimpton Canary. We are thrilled about the high rating and amazing feedback. We are happy that you enjoyed your stay. We hope to see you back again soon.

10/10 Excellent

Vincent

Stayed 1 night in Oct 2023
Response from Front Office Manager on 20 Oct 2023
Hello Vincent! Thank you for choosing to stay at the Kimpton Canary. We appreciated the high rating and hope you decide to stay with us again soon.

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 18 Oct 2023
Hello Vincent! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and hope you decide to stay with us again soon.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way!
Stayed 4 nights in Oct 2023
Response from Front Office Manager on 29 Oct 2023
Hello Beth! Thank you for staying at the Kimpton Canary. We appreciate the high rating and positive feedback. We are so happy that you enjoyed your stay. We hope to see you back again.

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of noise below our window post-midnight with workers from the hotel loading a large truck. Also, it seems everyone in Santa Barbara drives a car without a muffler. Road noise outside the hotel was loud and obnoxious.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 12 Oct 2023
Hello Alvin! Thank you for choosing to stay at the Kimpton Canary. We are very sorry that your stay with us was not great due to the noise from outside. We have other rooms that face away from the street. If you decide to stay with us again, we will make sure to place you in a room away from the street. We hope you give us another chance.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Front Office Manager on 3 Nov 2023
Hi Mark! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and hope to see you back soon.

10/10 Excellent

Anahita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent team of pros Thank you again.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 11 Oct 2023
Hello Anahita! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and positive feedback. We hope to see you back again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Manager on 5 Oct 2023
Hello Jennifer! Thank you for choosing to stay at the Kimpton Canary. We appreciate the positive rating and hope you decide to stay with us again.

6/10 Okay

Corinna

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Doesn't feel very luxurious at all for a four star hotel. Very disappointed
Stayed 1 night in Sep 2023
Response from Front Office Manager on 28 Sept 2023
Hello Corinna! Thank you for choosing to stay at the Kimpton Canary. We are sorry that your stay was disappointing. We will share your experience with that team and work hard to make improvements. We hope you give us another chance.

10/10 Excellent

Vincent

Stayed 1 night in Sep 2023
Response from Front Office Manager on 18 Oct 2023
Hello Vincent! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and hope you stay with us again soon.

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service
No coffee or microwave in room. Noisy location. No breakfast included.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 24 Sept 2023
Hello Thomas! Thank you for choosing to stay at the Kimpton Canary. We are sorry to hear that you did not enjoy your stay. Most of our rooms do not have a coffeemaker or microwave, but they can be provided if requested before check-in or at the hotel. We do not offer complimentary breakfast unless it is purchased as an added package through Expedia. We do apologize for the noisy room and wish we could have accommodated you better. We hope you decide to give us another chance.

10/10 Excellent

Karilyn

Stayed 1 night in Sep 2023
Response from Front Office Manager on 28 Sept 2023
Hello Karilyn! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and hope to see you back again soon.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It was an amazing stay. The valet parking guys were so friendly when you get there. Always full of information on what to do and where to eat. The hotel was super clean and so close to State St (which is where all the shops and restaurants are). The room was very clean and the bathroom was huge! The bed was also very comfortable. We would definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 3 Sept 2023
Hello Travis! Thank you for choosing to stay at the Kimpton Canary. We are delighted to hear that you enjoyed your stay. We appreciate the high rating and positive feedback. We hope to welcome you back again.

10/10 Excellent

John P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office Manager on 9 Sept 2023
Hello John! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating, and we are thrilled to know that you enjoyed your stay. We hope to see you back again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Front Office Manager on 24 Aug 2023
Hello Charles! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and we hope to welcome you back soon.

10/10 Excellent

Taisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had such a wonderful stay at this hotel! The staff were so friendly and accommodating. The restaurant downstairs was great. The room was so spacious and lovely. We will definitely be back again!
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 17 Aug 2023
Hello Taisha! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and positive feedback. We hope to see you back again soon.

8/10 Good

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Office Manager on 7 Aug 2023
Hello Jamie! Thank you for choosing to stay at the Kimpton Canary. We appreciate your feedback and hope to see you back again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Aug 2023
Response from Front Office Manager on 3 Aug 2023
Hello Michael! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and feedback. We hope to see you back again.

4/10 Poor

Kenneth

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Great location but management should hold the staff to a higher standard
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 31 Jul 2023
Hello Kenneth! Thank you for choosing the Kimpton Canary. We are sorry that your experience with us was not up to Kimpton standards. We appreciate your feedback and will share it with the team so we can make improvements. We hope you decide to give us another chance.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 30 Jul 2023
Hello Elizabeth! Thank you for choosing to stay at the Kimpton Canary. We appreciate the high rating and hope to see you back again soon.

10/10 Excellent

VINCENT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy happy anniversary Stay
What an amazing way to help celebrate our anniversary! Staying at the Canary made everything so much nicer. The friendly helpful staff, the bar tenders, the ambiance, the rooms and amenities, the time hour each day. Thank you
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 22 Jul 2023
Hello Vincent! Thank you for choosing to stay at the Kimpton Canary. We appreciate the positive feedback and high score. We are delighted to hear that our staff was able to make your anniversary memorable. We look forward to seeing you again.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples vacation
Great location, great service. We will be back.
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 20 Jul 2023
Hello Kristi! Thank you for choosing to stay at the Kimpton Canary. We appreciate your positive feedback and high rating. We look forward to your next stay.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Five stars for the property and the staff! The view from the rooftop pool is absolutely gorgeous!
Stayed 1 night in Jul 2023
Response from Front Office Manager on 20 Jul 2023
Hello Kelly! Thank you for choosing to stay at the Kimpton Canary. We appreciate the positive feedback and great rating. We hope to see you back again!

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We've stayed at the Canary several times in the past and the experience has always been great.This time, however, the room was not ready when we arrived, and when we finally got it, the room smelled of the cleaner they used to clean it, the air conditioning was turned off and the refrigerator was not working. None of these things is huge problem by itself but you expect better from a hotel charging $700/night.The managers did give us some consideration on the bill which was appreciated.
Stayed 1 night in Jul 2023
Response from Front Office Manager on 9 Jul 2023
Hello Richard! Thank you for choosing the Kimpton Canary. We are sorry that your check-in was delayed and the issues that you had with your room. We appreciate your feedback and will work hard to make improvements. We hope you give us another chance.

10/10 Excellent

Ann

Stayed 2 nights in Jun 2023
Response from Front Office Manager on 9 Jul 2023
Hello Ann! Thank you for choosing the Kimpton Canary. We appreciate the 10 out of 10 and will share your score with the staff. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 9 Jul 2023
Hello Lauren! Thank you for choosing the Kimpton Canary. We appreciate the 10 out of 10 and will share your score with the staff. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

scott, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Great staff. I’d strongly recommend to anyone who wants the in-town SB experience
Stayed 2 nights in Jun 2023
Response from Front Office Manager on 9 Jul 2023
Hello Scott! Thank you for choosing the Kimpton Canary. We appreciate your feedback and hope to welcome you back soon.

2/10 Terrible

ilya

Stayed 1 night in Jun 2023
Response from Hotel Management on 17 Jun 2023
Dear Ilya,Thank you for choosing Kimpton and for taking the time to provide feedback about your experience at Kimpton CANARY HOTEL.I would like to start by apologizing to you for not meeting your expectations. I wanted to share I reviewed our records regarding your recent reservation secured through Hotels.com. The hotel received the reservation on June 8th the day before arrival, the reservation was made solely for an essential room type bedding type not specific. Our hotel does offer nonspecific room type reservation at a reduced price point to our potential guests. If the hotel had your requested bedding type available we would have honored the request. Unfortunately the hotel was previously fully committed on June 9th for all double bedded rooms. and as such would not have been available to purchase or request on June 8. Again I do apologize that we were not able to honor your request.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Elizabeth

Stayed 2 nights in Jun 2023
Response from Front Office Manager on 13 Jun 2023
Hello Elizabeth! Thank you for choosing to stay at Kimpton Canary. We appreciate the high rating and we hope to see you back again.