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Reviews of MainStay Suites John Wayne Airport by Choice Hotels

2.5 out of 5
MainStay Suites John Wayne Airport by Choice Hotels
2701 Hotel Terrace, Santa Ana, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1004 reviews" "
Rating 8 - Good. 246 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 84 out of 1004 reviews" "
Rating 2 - Terrible. 72 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

GERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought breakfast started at 9am, but it clises at 930am. Does not allow for sleeping in.
Stayed 1 night in May 2024

8/10 Good

Jinky, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and well-run
Stayed 1 night in Apr 2024

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Leo

Travelled with group
Liked: Staff & service
It was okay. Something that was inconvenient was the door on the back to get into the hotel is closed at night.
Stayed 2 nights in Apr 2024

2/10 Terrible

Aron

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Guest next to us were super loud even when it was 1am. Staff didn’t do anything about. I had to go with the staff to the room to tell them to keep it down and they still didn’t.
Stayed 1 night in Feb 2024

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at 319 and the Wi-Fi was terrible and didn't work for my meetings.
Stayed 2 nights in Apr 2024

6/10 Okay

Isapela

Liked: Staff & service
We checked out early. only stayed there for 1 night instead of 2 cause there was a spider crawling on the bed when my sister was about to go to sleep.asked to get another room they said no
Stayed 2 nights in Apr 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and bed was extremely comfortable. More comfortable than the one I have at home. Breakfast was okay. Wi-Fi was hard to connect to the second day of our stay but I called technical support and they helped right away.
Stayed 2 nights in Apr 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is very well situated. 10 min drive to restaurants, the airport and other various locations of interest. Check in & check out (12pm) was very fast and efficient. Will definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities
worth more than the price!
Stayed 1 night in Apr 2024

6/10 Okay

Landon

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Neal, Wimberley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment. everything was fine.
Stayed 3 nights in Mar 2024

4/10 Poor

Jose

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The place needs updating the whole place smell old you can smell as soon. Enter the lobby Definitely needs an overhaul upgrade
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, and taken care of property. Staff were nice. Pool and jacuzzi was clean. Very nice room with anlarge frig freezer. Seperate living room. Had 1 king size bed. Would stay again. Only thing I would suggest. For the breakfast in the morning, I would prefer to make my own or pick my own and not have a breakfast hamded to me in a box.
Stayed 1 night in Mar 2024

8/10 Good

Sophie

Travelled with family
Liked: Staff & service
The breakfast was nice and the property clean enough. The carpet had not been vacuumed in our unit, but everything else seemed fine. Convenient location and affordable.
Stayed 1 night in Mar 2024

8/10 Good

Young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property just average inn. Nothing special. Not very good just ok.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people working there. Very accommodating
Stayed 2 nights in Mar 2024

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean large room. Close to airport. Good breakfast. Would definitely stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Victor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Albina

Stayed 5 nights in Mar 2024

2/10 Terrible

Nancy

Stayed 1 night in Mar 2024

4/10 Poor

Monique

Stayed 1 night in Mar 2024

10/10 Excellent

Manuel

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathon

Highly recommend. Very clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Rezs

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Fred

Business traveller
Liked: Property conditions & facilities
I stated this hotel many times over the last 20 years, both in its current ownership and previous. The property is always been well maintained, with friendly staff, and is extremely well located for the business I do when in Southern California I’ll be going to breakfast in the morning, and I always enjoy their breakfast because it’s handmade and fresh And plentiful.
Stayed 1 night in Feb 2024

2/10 Terrible

Teresa, San Diego

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall, my experience at the hotel was mixed. The property itself was nice and clean, and the check-in process was smooth and pleasant. However, I encountered significant issues with the parking situation that soured my stay. Upon returning to the hotel at 2:20 AM, I was dismayed to find no available parking. Cars were haphazardly parked in the red zone, posing a safety hazard and preventing safe exit from the property. Despite addressing the matter with the manager, Mr. Lundy, his response was dismissive and condescending. He indicated that the hotel policy allows a 24-hour grace period before addressing parking issues, leaving me frustrated and stranded. Seeking a solution, I contacted a nearby hotel for parking assistance. The process of driving there, obtaining a parking permit, and returning to the hotel in the cold, rainy early morning hours was inconvenient and disheartening. Upon my return, Mr. Lundy's disrespectful demeanor compounded the situation. His dismissive attitude towards safety concerns, coupled with security guards following us under false pretenses, created an unwelcome and uncomfortable environment. The lack of compassion and professionalism from the management, as well as the sense of threat and insecurity due to the parking and security issues, left a sour taste in my mouth. The response regarding the "24-hour notice" policy suggests an ongoing problem with parking management and raises concerns about the hotel's commitment to guest safety.
Stayed 1 night in Feb 2024

8/10 Good

Itza

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

D-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, property conditions & facilities
The rooms are clean and cozy! Check in was great, what wasn’t pleasant is after an evening out, came back to no parking and was told to park at another hotel and this was a total inconvenience. The walls are so thin and we had a horrible sleep due to our neighbors arguing. Security took care of it promptly. Overall it was a pleasant stay despite the unfortunates.
Stayed 1 night in Feb 2024

2/10 Terrible

Omar

Stayed 1 night in Feb 2024

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing around
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 3 nights in Dec 2023

2/10 Terrible

Miriam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found ticks in our bed and felt uncomfortable the whole time we were there even when we switched rooms. Towels and blankets were dirty. Hotel would not even give us a refund. Definitely will not be coming back to this hotel.

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to airport with shuttle service
Stayed 1 night in Feb 2024

2/10 Terrible

Melissa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Spiders and bugs in bed and noisy homeless in the property in the middle of the night felt unsafe !
Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay when flying out of John Wayne Airport.
Stayed 1 night in Feb 2024

6/10 Okay

Andy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The shower was not draining at all! The room was clean however this was a major deal breaker for me. Tried resolving the issue w staff ended up having to move rooms. Keep in mind it was late, raining and cold. Tried to have my stay comped but wouldn’t help me there.
Stayed 1 night in Feb 2024

10/10 Excellent

Rosario, Romeoville

Stayed 4 nights in Jan 2024

10/10 Excellent

donna

Travelled with family
Family vacation
Stayed 6 nights in Jan 2024

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Liked: Staff & service, property conditions & facilities
Great breakfast. Comfortable beds
Stayed 1 night in Jan 2024

8/10 Good

Maki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very roomy and beautiful trees around the hotel
Stayed 1 night in Jan 2024

8/10 Good

Armando farret cruz

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom toilet
Stayed 2 nights in Jan 2024

8/10 Good

Stacie

Travelled with family
Liked: Staff & service, amenities
The staff was wonderful. The breakfast was great. My only suggestion is to remodel . The property and hotel need some updating. Other then that it was a great hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

lorrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms with full fridge, microwave and balcony. Terrific location for beach, Disney and other theme parks. Free parking. Free breakfast...could be more choices. Pool and hot tub pristine. Neither fireplace works. I would definately go back.
Stayed 5 nights in Jan 2024

10/10 Excellent

Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several staff members I engaged with for my 1 night stay. All of them were genuinely and generously supportive in addressing my special requests and inquiries. They even tried to see if I could get checked in early in the morning even though I didn’t except it or ask.
Stayed 1 night in Jan 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 10 nights in Dec 2023

4/10 Poor

Jasmine

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities