Kid Friendly Hotels in Sant Hilari Sacalm

"I enjoyed the restaurant and spa that the hotel had to offer"

"Great hotel around 20 minute walk into centre but also on bus route. Great pool area and breakfast had plenty of choice and well presented . Definitely stay here again."

"Staff were amazing, helpful and always smiling. The breakfast was very good, nice variety and specialty coffees. The rooms are a bit shabby, with the floor tiles broken in spots and very minimal amenities. The location is very quiet and double windows to block out sound. The air conditioning was not good, very weak and doesn’t get very cool. Not a problem for us in April but by summer it would be very uncomfortable. Ike storage in the basement was fantastic, able to clean and lock the bikes overnight was a real advantage."

"Really clean. Bus stop 5 minutes walk that gets you into Girona (takes about 20 mins)."

"Clean room, staff are friendly, Foods are not really tastyit. It would be good if you hire a car, there are nice places to see 1 hour travel around the hotel. Farms for kids,...."

"Fantastic stay checkin could have been a little better but everything else was exceptional best hotel in Santa Susanna "

"Basic Room. No coffee or tea brewing supplies in the room. Toiletries are basic. "

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."