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Reviews of Motel 6 San Ysidro, CA - San Diego - Border

2 out of 5
Motel 6 San Ysidro, CA - San Diego - Border
160 E Calle Primera, San Ysidro, CA

Reviews

6.8
Rating 10 - Excellent. 311 out of 1000 reviews" "
Rating 8 - Good. 221 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 123 out of 1000 reviews" "
Rating 2 - Terrible. 161 out of 1000 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was helpful
Stayed 1 night in May 2024

6/10 Okay

Christopher, San Ysidro

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Cassandra

Liked: Staff & service
Affordable we stay there before driving into Mexico 🇲🇽
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Cassandra, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Heath

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are just recently redone , really nice
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 21 May 2024
Hi Heath, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

6/10 Okay

Cristian

Travelled with family
Disliked: Amenities, property conditions & facilities
It was a little dirty and sheets were stained
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Cristian, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

6/10 Okay

Claudia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was dirty smelled cigarette
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Claudia, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, property conditions & facilities
I love how my pet stay free, it made it feel like I'm right home
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Arsen, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Arsen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated each and every staff who works here, they all truly make sure your stay feel like your home by how caring and friendly they are and their are so kind . I would give 10 stars , would definitely recommend anyone who's in this area to stay here. Thank you motel6:)
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Arsen, We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Maz K.#Team6

10/10 Excellent

Hratch, Simi Valley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs bigger towels and newer mattresses I stay at this particular property all the time and some of the beds are really really bad
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Hratch, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Fritzlet, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good play to stay if you’re visiting the border.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

MARIA

Liked: Cleanliness
Nothing
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Maria, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

10/10 Excellent

Alma

Travelled with partner
Liked: Amenities
Room was very clean!!!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Alma,Thank you for the amazing review! Maz K.#Team6

4/10 Poor

Rufino

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to shopping
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Jose

Liked: Staff & service
My toilet was constantly clogged during my weekend stay. There was constant noise that kept me up at night during my stay that would come from the hotel vents.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Ana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A cleaning lady tried forcing her way in as I was naked and had just come out of the shower then there were roaches in our room! I told the front desk and they did nothing about this. I took video of the roach!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Ana, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Mariah, Thank you for the 5-star rating!Natalie #Team6

4/10 Poor

Nicole, Saratoga Springs

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Nicole,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

2/10 Terrible

Chls

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed here before its near the border so walking distance and near restaurants and gas stations
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Victor, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Fabian, San Diego

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible and close restaurant.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Very good all
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Traveler,Thank you for the amazing review! Maz K.#Team6

8/10 Good

Cecilia

Stayed 3 nights in Feb 2024

8/10 Good

Sabrina

Stayed 1 night in Feb 2024

4/10 Poor

jerry

Travelled with family
Disliked: Amenities
Bed was to soft and flimsy...no towels..in internet/wifi
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 21 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Jose, Clovis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for us for what we needed.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Jose, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

6/10 Okay

Hratch, Simi Valley

Stayed 1 night in Jan 2024

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice quiet stay, my only dislike no mini fridge on room
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Juan, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Briana

Stayed 1 night in Jan 2024

6/10 Okay

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Christopher, San Ysidro

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not a great property...the room was rather worn and frayed looking, in need of some paint and TLC. Also, I requested a ground floor room as I use a walker, and had to go a considerable distance to reach it, only to find the key did not work. Luckily there was someone in the parking lot I had to tip $5.00 to go get the room key activated since I wasn't able to walk back to the office, and back again. Just as an aside, the room rate the desk quoted was $72 and change all tax included, while I ended up paying $83.00 through Expedia. Remind me again why I am using you guys?
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Connie

Stayed 1 night in Jan 2024

4/10 Poor

Benjamin

Disliked: Amenities, property conditions & facilities
The price was not dirt cheap so did expect a little more. Room was dirty and run down Smelly sheets and pillow
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 16 Jan 2024
Hi Benjamin, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

STEPHANIE

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dirty hotel and bed was so uncomfortable! Will never stay here again!
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Stephanie,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area is simply the area. However the property did a great job and was a value for the money. If I needed another border stat I’d choose this again.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi ThomasThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Najib

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t recommend any anybody to stay there

2/10 Terrible

Efrain

Stayed 1 night in Dec 2023

2/10 Terrible

Alejandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches... Filthy . Ew
Me, my mom and my 4month old stayed here. Roach on bed where me and my baby were sleeping at 3am.. Felt it on me. hell no. I kept my baby in my arms the rest of the night and did not door back form on that bed. The place was not very clean. It seemed like they just swept the room. No mopping. The shower is in bad condition. Room 109. The least you could do is maybe use bleach to get rid of the mold. I have a picture of the roach on the bed, but the upload feature on this app is not working for some reason.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
Hi Alejandra, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

10/10 Excellent

edgar

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Maria, N.las vegas

Stayed 1 night in Dec 2023

2/10 Terrible

Karla Isabel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No te hospedes aqui.
No servia la tv y el telefono. Eramos 3 personas nos dieron solo 2 toallas. Camas ruidosas.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 23 Dec 2023
Hi Karla, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gerardo

Stayed 1 night in Dec 2023

8/10 Good

Ignacio

Disliked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Claudia

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities

6/10 Okay

Yeongchun

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023