Reception

Reviews of Best Western Americana Inn

2.5 out of 5
Best Western Americana Inn
815 W San Ysidro Boulevard, San Ysidro, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews" "
Rating 8 - Good. 267 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lioubov, Boynton Beach

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from Guest Relations on 29 Apr 2024
Wonderful! We take great steps to ensure that you have a comfortable and restful stay! We are so happy to hear that you did! We wish you safe travels and hope to see you again, if you are ever in our area!

10/10 Excellent

Oscar

Travelled with family, Business traveller
Liked: Property conditions & facilities
Nice place for the price
Stayed 1 night in Apr 2024
Response from Guest Relations on 24 Apr 2024
Yes! Thank you Oscar, we greatly appreciate your business and recommendation! We hope that you will come back on your next trip!

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and big rooms
Stayed 1 night in Apr 2024
Response from Guest Relations on 24 Apr 2024
Thank you! We so appreciate the awesome comments and you patronage!

8/10 Good

Etienne, Tustin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant surprise.
Stayed 1 night in Apr 2024
Response from Guest Relations on 22 Apr 2024
Thank you! We love hearing that we "surprised" our guests with a more than pleasant stay. Your opinion matters and we are delighted to hear that you had a great time and we hope that you will visit again!

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 19 Apr 2024
Thank you for your rating, we are happy to see that you enjoyed your stay and we hope to welcome you back when you are in the area!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 12 Apr 2024
Thank you for your business and especially for taking the time to recommend us. We greatly appreciate it. We wish you safe travels and hope to welcome you back again sometime!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine. Area was less than fine
Stayed 1 night in Apr 2024
Response from Guest Relations on 5 Apr 2024
Thank you for your feedback, sometimes the area can be intimidating, however we can assure you that we do not have any issues, if we did, you would see it regularly in our reviews and they do not reflect that at all. We have business travelers as well as families and single people that stay with us and we are safe. We do understand that everyone has a level of comfort and we appreciate you sharing. We hope that you will return if you are ever in our area. Thank you!

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very gentle staff.
Stayed 1 night in Mar 2024
Response from Guest Relations on 1 Apr 2024
Gracias! We thank you for the wonderful compliments and the recommendation, your business means a great deal to us and we thank you! We wish you safe travels and hope to welcome you back again sometime!

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service
Front desk girl was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Guest Relations on 1 Apr 2024
Thank you for your patronage! We appreciate the compliments. We wish you safe travels and hope to welcome you back again sometime.

2/10 Terrible

Monica B

Stayed 3 nights in Mar 2024
Response from Guest Relations on 12 Apr 2024
Thank you Monica, for your rating, we are very sorry to hear that you did not have a better stay with us and we hope that you were able to speak with our manager to resolve any issues.

6/10 Okay

Leticia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms need some updating, carpets are pretty dirty. Dining area inside is so small. Breakfast is probably one of the worst Best Western I've had. The coffee is instant coffee thats already a mixture out of a machine, pretty bad. Staff was nice.
Stayed 1 night in Mar 2024
Response from Guest Relations on 22 Mar 2024
Thank you for the feedback, we clean our rooms after evey use, we have well over 100 rooms, however we take blocks of rooms and take them out of commission and deep clean them as well as shampoo the carpets, we will check out the room that you stayed in and add it to our list sooner to ensure that our hotel is comfortable and clean. As far as our Coffee, we have complimentary coffee pods in each individual room in single servigs, and for the Breakfast and lobby, we have a Nestle Coffee Dispenser, we have tested it and we feel it is a good product, we really do not hear anything to the contrary, however we are very sorry and understand that we cannot plese everyone, thank you for sharing your experience, it means a great deal to us and we wish you the best in yrou future travels.

8/10 Good

Michael, Costa Mesa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place for the price the only challenge was the WiFi was spotty and inconsistent not allowing me to get work done.
Stayed 1 night in Mar 2024
Response from Guest Relations on 22 Mar 2024
Thank you for your feedback, we understand, we do our best to ensure that the WiFi is the best possible that there is out there. Most of the time, we have no issues. We are very sorry that it was spotty, we do hope that you will come back and please let the front desk know about the WiFi if there are ever any issues again. Thank you.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Guest Relations on 8 Apr 2024
Thank you for your rating and business, we greatly appreciate both!

10/10 Excellent

chunya

Stayed 1 night in Mar 2024
Response from Guest Relations on 20 Mar 2024
We greatly appreciate the perfect rating! It is so wonderful to hear that you enjoyed our hotel and were pleased with your stay. We wish you safe travels and hope to welcome you back again!

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great one-night stay here. The property is in good condition, the staff was very friendly and the price reasonable.
Stayed 1 night in Mar 2024
Response from Guest Relations on 15 Mar 2024
Thank you for the wonderful compliments and especially your patronage and recommendation. We hope to see you again in your travels.

6/10 Okay

angela, corona

Stayed 1 night in Mar 2024
Response from Guest Relations on 5 Apr 2024
Thank you for your patronage and for sharing your recommendation!

2/10 Terrible

Elida k

Stayed 1 night in Mar 2024
Response from Guest Relations on 22 Mar 2024
Thank you for your rating and business, it appears that you did not have a great stay and we are very sorry about that, it is our mission to ensure that you have a restful and comfortable stay with us. Please fee free to speak with our manager to resolve any issues. We wish you safe travels.

10/10 Excellent

Rebekah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After getting in much later than expected from the border, we were too beat to make the 4 hour trip home. I quickly booked the best reviewed hotel i could find. I expected a comfortable stay, but i did not expect the level of cleanliness and confort we recieved with this hotel. The rooms and property are gorgeously designed, with close attention to detail. The basic 2 bed room was spacious, and the BEDS!! Those are the most comfortable beds i have slept in. Also, you are not getting the typical, deflated pillows you get with other hotels. These pillows are thick, supportive, and insanely comfortable. Plus, you just cant beat the free hot breakfast and amazing customer service. As a family of 3 with a young child, we definitely would stay again.
Stayed 1 night in Feb 2024
Response from Guest Relations on 1 Mar 2024
Wonderful! We are so happy that you and your family had a great stay with us and we appreciate you sharing the great nfo. and recommending us to others. We wish you safe travels and hope to welcome you back again sometime!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on 1 Mar 2024
Thank you for the perfect recommendation, we understand that it takes time to share this and we want you to know that not only do we appreciate it, we really also thank you for your business, We understand that you do have a choice and we are so happy that you chose us and we hope to welcome you back again!

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is perfect. Very clean and tidy. Nice size room with mini fridge and microwave. Very friendly front desk. Plenty of very lit up complimentary parking.
Stayed 1 night in Feb 2024
Response from Guest Relations on 22 Feb 2024
Thank you, We take many steps to ensure that you have a very comfortable and restful stay. We are so happy to read, not only the perfect rating, but the wonderful compliments about our hotel and staff! It matters and we will share this with our staff. Again, THANK YOU! For taking the time to share your thoughts as we do appreciate your patronage and we do hope to welcome you back again someday!

10/10 Excellent

Tessla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on 20 Feb 2024
Thank you for the fantastic rating! We are pleased to have your recommendation. We wish you safe travels and hope to welcome you back again in the future!

2/10 Terrible

ana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es el peor Hotel donde nos hemos hospedado, horrible habitacion olia a humedad, la senorita de la resepcion muy grosera, y las q atienden la cafeteria para dar el desayuno que se ofrece muy groseras y gritando groserias como si estubieran en un mercado... pesima opcion nunca mas volveria con mi familia
Stayed 1 night in Feb 2024
Response from Jakqlyne Bates on 19 Feb 2024
Ana,We are very sorry you did not have an excellent experience with us and we always strive to make things right Please give me a call or email so we can discuss this further, I would love the opportunity to talk about how we can improve our service Thank you for your time and I hope to speak with you soonSincerely, Jakqlyne Bates, General Manager 619-428-5521jakqlyne@bwamericanainn.com

10/10 Excellent

Rafael

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The room looked fairly new, including the bathroom and tub. It was extremely clean, which both my wife and I loved. Checking in and out of the hotel was a breeze, too. We only needed to stay for one night, but if we have to return to the San Ysidro area, we will definitively stay at this hotel again. It is also very close to the US/Mexico point of entry.
Stayed 1 night in Feb 2024
Response from Jakqlyne Bates on 19 Feb 2024
Thank you for the wonderful compliment Rafael!We look forward to your return!Sincerely,Jakqlyne Bates, General Managerjakqlyne@bwamericanainn.com

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies who checked me in were so helpful in giving me option and directions to places to eat and what phone numbers for taxis to call.
Stayed 1 night in Jan 2024
Response from Guest Relations on 5 Feb 2024
Wonderful! We do our best to ensure that you have a seamless stay, so that you are able to rest and recouperate for the next days activities. We are very happy to hear that our staff was there to help and assist you! We appreciate your recommendation and hope to see you again sometime.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will recommend this property
Response from Guest Relations on 26 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.

10/10 Excellent

Filimon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient to the freeway great price comfortable room
Stayed 1 night in Jan 2024
Response from Guest Relations on 26 Jan 2024
Thank you! We love our location as well, we are happy to hear that you enjoyed your stay and you were comfortable. Please come back and see us again when you are in the area

10/10 Excellent

Eliseo, Woodlake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 24 Jan 2024
Thank you so much for the great recommendation, we appreciate it and we hope to welcome you back in the future!

2/10 Terrible

German

Stayed 2 nights in Jan 2024
Response from Guest Relations on 24 Jan 2024
Thank you for your feedback, we are very sorry that you did not have a better stay with us here at the Best Western. We invite you to speak with a representative (our manager) to better assist you with any issues. We appreciate your business.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relations on 23 Jan 2024
Thank you for the wonderful recommendation and patronage, we greatly appreciate both!

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on 30 Jan 2024
Thank you for your patronage and rating, we greatly appreciate it!

10/10 Excellent

Miguel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was reserved for 1 night. Just needed a place to drop off our stuff and cross to Tijuana. Check-in took less than 2 minutes, staff was friendly. Room was in perfect condition. Clean and comfortable beds. Pillos were great. Since the hotel wasn't sold out, they allowed us to choose Between upstairs or downstairs rooms. Parking in front of you room is great. There's a Carl's Jr and McDonald's walking distance. Freeway is a Block away. Less than 10 mins from the Border. Highly recommended. I'll definitely be back.
Stayed 1 night in Jan 2024
Response from Guest Relations on 16 Jan 2024
Wonderful! Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Ravikumar Kumbalore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Response from Guest Relations on 16 Jan 2024
Thank you! We appreciate the recommendation and especially your patronage! We hope to welcome you back again if you are in the area!

10/10 Excellent

Miguel

Stayed 1 night in Jan 2024
Response from Guest Relations on 2 Feb 2024
Thank you for the recommendation! We are pleased to see that you had a good stay and we wish you safe travels and hope to see you again when you are in the area!

10/10 Excellent

Lucrecia

Stayed 1 night in Jan 2024
Response from Guest Relations on 31 Jan 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Nelson

Stayed 1 night in Jan 2024
Response from Guest Relations on 10 Jan 2024
iThank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Ana

Stayed 1 night in Jan 2024
Response from Guest Relations on 10 Jan 2024
Thank you Ana! We apprecaite you taking the time to recognize our hotel and also for the recommendation! We hope to welcome you back again. Safe travels!

10/10 Excellent

ATULYA PRATAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on 9 Jan 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

8/10 Good

Viridiana

Stayed 1 night in Jan 2024
Response from Guest Relations on 26 Jan 2024
We thank you for your business and for taking the time to recommend us! We wish you safe travels.

10/10 Excellent

Ana

Stayed 1 night in Jan 2024
Response from Guest Relations on 9 Jan 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Zheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel with walking distance to Starbucks and Mcdonald. 6 mins drive to the border making it a very convenient loction to stay overnight if you have day trip plan to Tijuana next day. free breakfast is a plus.
Stayed 1 night in Dec 2023
Response from Guest Relations on 4 Jan 2024
Thank you for taking the time to share your experience with us! We appreciate the compliments and hope to welcome you back again in the future if you are in our area! We wish you safe travels.

10/10 Excellent

Maria

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
While our stay it was nice and quiet. The complementary breakfast was so good!
Stayed 2 nights in Dec 2023
Response from Guest Relations on 20 Dec 2023
Wonderful! We are so happy th hear that you not only had a great stay, but also enjoyed our free hot breakfast, we thank you so much for the awesome compliments and we hope to welcome you back again!

10/10 Excellent

Cuate

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the border
Stayed 1 night in Dec 2023
Response from Guest Relations on 11 Dec 2023
Yes, we love our location! We appreciate you and hope to welcome you back again!

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked how clean the room was.
Stayed 1 night in Dec 2023
Response from Guest Relations on 11 Dec 2023
Wonderful! We are commited to providing excellent service and a comfortable space for you, while you travel. We thank you for your feedback and hope that you will visit us again!

10/10 Excellent

Vicente

Stayed 1 night in Dec 2023
Response from Guest Relations on 11 Dec 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!

10/10 Excellent

Jeaneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Dec 2023
We are always so happy to see the "Perfect 10" as we take great steps to ensure that you have a pleasant, clean and comfy stay! It is wonderful to hear that you did! We wish you safe travels and hope to see you again sometime!

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Dec 2023
Thank you for the great rating!

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay just needed shower stufff was not stocked but other than that everything was good
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Dec 2023
Thank you for the wonderful rating, we are pleased to hear that your stay was great, we do apologize for the shower soap not being stocked, that should always be handled, we will let the manager know to go over this in our next staff meeting. We appreciate the reminder and wish you safe travels.

10/10 Excellent

Omeed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Clean and very spacious and quiet (at least where the room was located). The bed is super comfortable.
Stayed 1 night in Nov 2023
Response from Guest Relations on 30 Nov 2023
Thank you! We are happy to hear that you enjoyed your stay and we hope that when you are in the are, you come back and visit!

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on 20 Nov 2023
Adriana! We are so happy to see that you had a great stay and we hope to welcome you back again in your travels. We wish you the best!

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
It was pleasant. Just an overnight trip. Only complaint that needs improvement are the bath towels. Very rough! They need to use softener.😉👍
Stayed 1 night in Nov 2023
Response from Guest Relations on 15 Nov 2023
Thank you so much for the wonderful feedback, we appreciate it and will let our manager know of your request about the towels. We hope you will come back an visit when you are in town!