There are some important things to know for families or people with access issues to know: immediately entering the property is a small set of ~8 stairs. There is a lift fitted but this was not working when we arrived and they wanted a €50 deposit for a key to use it while we were there. After this set of stairs, there is a spiral staircase up with a very small antique lift going up to Pension Kursaal and the other floors. This lift worked great, but would very likely be too narrow of an entrance for most wheelchairs, our stroller only just fit. And then, on the first floor, there is just a big step into the hotel reception with no ramp. As you can imagine, I ended up carrying and lifting a stroller in and out of this place quite a bit. Not super difficult but a hassle, and would be maybe impossible for a wheelchair.
The room we had was good. However, the noise from outside was very loud, particularly on Saturday night. We were woken up by people shouting and laughing outside multiple times, as well as a garbage truck coming at both 1130pm and 0400am. The other nights were not nearly as bad. If you are staying out till 1am enjoying the pintxos and drinks, you'll probably be fine, but not great for trying to get an early night as a family.
The staff were very nice and made great recommendations. They were the best part of the stay.
