Hotel Mesra Haiwan Kesayangan di San Rafael

"Do NOT stay here! It was not a clean place I felt dirty the whole time. The room smelled so gross and musty. One of the pillows had dirt on it. There were stains on the carpet as well. I didn’t have a private bathroom and had to share one and being a young single woman I was scared and the booking didn’t even specify I wouldn’t have my own bathroom. The service was so bad there was only like two people working there. Save your money and book somewhere else!!!"

"Parking was a problem, hotel garage was full, too small to accommodate all guests."

"Amazing place. Would stay again!"

"The property is a bit dated, but it's centrally located. The room can be noisy because it's close to the freeway. The staff are super friendly. Parking is free. There are a bar and a restaurant onsite for convenience."

"Our room had a very fowl odor of something rotten when I went to the front desk to report it and to see if we could get to a different room I was advised that that was not possible and then if I didn’t like it, I could leave and go to a different hotel they did offer a refund. On Expedia it says there is a breakfast and that is a lie. They call it a grab and go which consists of a fruit bar, or small muffin or a package of oatmeal and coffee that’s it."