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Reviews of Aloft San Pedro Sula

3.5 out of 5
Aloft San Pedro Sula
Barrio Río de Piedras, 18 Avenida, 6-7 C, San Pedro Sula

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 74 reviews" "
Rating 8 - Good. 7 out of 74 reviews" "
Rating 6 - Okay. 5 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Stayed 1 night in Apr 2024
Response from Familia Aloft San Pedro Sula on 12 May 2024
Gracias por sus observaciones. Queremos mejorar cualquier y toda área de oportunidad encontrada. Estaremos en contacto con usted.

2/10 Terrible

Liming, Cincinnati

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The service is terrible and they don’t care about the customer’s need
Stayed 2 nights in Apr 2024
Response from Caroline Bolduc - General Manager on 3 May 2024
Dear Mr. Liming, We are sorry that your experience upon arrival at our hotel was negative. Unfortunately, we experienced an unprecedented situation with our systems when you visited us. We are committed to rescuing your experience and hope you can allow us the opportunity. We are ensuring that what was exposed is resolved.

10/10 Excellent

Santos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, business convenient , close to many restaurants options.
Stayed 1 night in Apr 2024
Response from Caroline Bolduc, General Manager on 3 May 2024
Thank you for staying at Aloft San Pedro Sula! We look forward to welcoming you again!

10/10 Excellent

Santos

Beautiful hotel, excellent bedding and pillows
Stayed 1 night in Apr 2024
Response from Caroline Bolduc, General Manager on 3 May 2024
Thank you for staying at Aloft San Pedro Sula! We thank you for your feedback, which will only help us continue generating great stay experiences. We look forward to receiving you soon again.

10/10 Excellent

Nayib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Caroline Bolduc, Gerente General on 3 May 2024
Gracias por hospedarse en Aloft San Pedro Sula. Esperamos volverlos a recibir próximamente.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. We enjoyed our stay there.
Stayed 2 nights in Apr 2024
Response from Caroline Bolduc, General Manager on 3 May 2024
Thank you for staying at Aloft San Pedro Sula. We appreciate your feedback and look forward to welcoming you again.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice hotel. Only there one night to catch a flight but the hotel was new and modern with convenient underground parking.
Stayed 1 night in Jan 2024
Response from Caroline Bolduc, General Manager on 3 May 2024
Thank you for staying at Aloft San Pedro Sula. We appreciate your feedback and look forward to welcoming you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Familia Aloft San Pedro Sula on 7 Mar 2024
Gracias Sr. David por haberse hospedado en Aloft San Pedro Sula. Esperamos poderlo recibiro de nuevo pronto.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, great beds. Noisy at night.
Stayed 2 nights in Mar 2024
Response from Aloft San Pedro Sula on 4 Mar 2024
Thank you for staying at Aloft San Pedro Sula. We appreciate your feedback and look forward to welcoming you again soon.

2/10 Terrible

hector

Disliked: Amenities, property conditions & facilities
I had some bed bug bites.
Stayed 1 night in Feb 2024
Response from Aloft San Pedro Sula on 27 Feb 2024
Dear Mr. Hector, thank you for staying at Aloft San Pedro Sula. Our leadership team has reviewed your feedback. We would like to contact you and learn more about what you have described.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Caroline Bolduc, Gerencia General on 3 May 2024
Gracias por hospedarse en Aloft San Pedro Sula. Esperamos volverlos a recibir próximamente.

10/10 Excellent

Adam Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff in the front desk are very friendly and knowledgeable.
Stayed 1 night in Feb 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Abraham, thank you for your feedback. We look forward to welcoming you soon again.

10/10 Excellent

Gabriel, Weston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really helpful and incredible friendly. They were able to let us back in our rooms even after checkout as we lost our early morning flight. I will be back for sure.
Stayed 3 nights in Feb 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Gabriel, thank you for recognizing our team at the front desk. We look forward to welcoming you again.

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Estimado Sr. Luis, muchas gracias por haberse hospedado en Aloft San Pedro Sula. Esperamos volverlo a tener en casa pronto.

10/10 Excellent

Sandro, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Gracias Sr. Sandro por haberse hospedado en el Aloft San Pedro Sula. Esperamos volver a recibirlo pronto.

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Estimada Srita. Anna, gracias por haberse hospedado en Aloft San Pedro Sula. Esperamos recibirla de nuevo próximamente.

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Buenos días Sr. Héctor, gracias por haberse hospedado en Aloft San Pedro Sula. Esperamos volver a recibirlo pronto.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Thank you, Luis, for staying at Aloft San Pedro Sula! We look forward to welcoming you again soon.

6/10 Okay

Hector

Liked: Cleanliness, property conditions & facilities
Decent price for comparable hotels in the area. Disappointed at night, you can hear all of the outside noise. Staff wasn’t rude but not friendly.
Stayed 2 nights in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Hector, thank you for staying at Aloft San Pedro Sula. We appreciate the feedback provided and apologize for the noise you experienced. We hope we can welcome you again soon.

8/10 Good

David R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Thank you, Mr. David, for staying at Aloft San Pedro Sula. We look forward to welcoming you again soon and appreciate your feedback.

10/10 Excellent

Christian

Travelled with family and small children, Business traveller
Excelente servicio y atención
Stayed 1 night in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Gracias estimado Sr. Christian por haberse hospedado en Aloft San Pedro Sula. Esperamos tenerlo pronto de regreso en casa.

6/10 Okay

Mariana

Stayed 2 nights in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Gracias Sra. Mariana por haberse hospedado en Aloft San Pedro Sula. Esperamos volverla a recibir pronto, atentos a sus observaciones y recomendaciones.

10/10 Excellent

Hugo Samuel

Stayed 1 night in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Estimado Sr. Hugo Samuel, gracias por haberse hospedado en Aloft San Pedro Sula. Esperamos recibirlo próximamente.

10/10 Excellent

Leonidas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Leonidas, thank you for staying at Aloft San Pedro Sula. We look forward to welcoming you again soon.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theme is good....
Stayed 1 night in Dec 2023
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Manuel, thank you for your feedback. We look forward to welcoming you soon again!

10/10 Excellent

Duane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Oskar, Tegucigalpa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Carlos

Travelled with family
Rooms were nice. Guest registration set up and size of pool. Room was not ready at arrival. We were required to wait until the room became available
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Amenities
Very nice
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. John, thank you for staying at Aloft San Pedro Sula. We look forward to welcoming you again soon.

10/10 Excellent

Noel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Noel, thank you for staying at Aloft San Pedro Sula. We look forward to welcoming you again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice, staff is wondefrul. Will come back again
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Rafael, thank you for staying at Aloft San Pedro Sula. We appreciate your feedback and look forward to welcoming you again.

10/10 Excellent

Daniel, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great 10/10
Stayed 1 night in Dec 2023

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente property, lobby area beautifuly designed. Kitchen staff are amazingly friendly especially Isaac, he gave 5 star attention during breakfast times. Even the guards in front were very friendly. Food was amazing also. Will stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joseline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, smelling good. Everything looks brand new. The service and food were excellent. I’m sure I’ll stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Topher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and bedding. Decent gym and pool. Modern, inviting lobby and good food at the restaurant
Stayed 1 night in Nov 2023

4/10 Poor

Allan, Hialeah

Stayed 2 nights in Nov 2023

10/10 Excellent

James

The bar and great restaurant
Stayed 2 nights in Nov 2023

10/10 Excellent

Marena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, very clean and great service. Had a quick stop at the restaurant and service was amazing and the food beyond words! Highly recommend if you are in San Pedro Sula
Stayed 3 nights in Oct 2023

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel, close to some of the best restaurants in the city. Only problem is a noisy disco next door, make sure you get a room on the other side.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio

Stayed 1 night in Sep 2023

10/10 Excellent

Mario

Stayed 2 nights in Sep 2023

10/10 Excellent

Allan, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
It’s brand new
Stayed 3 nights in Sep 2023

10/10 Excellent

Angel

Stayed 2 nights in Aug 2023

10/10 Excellent

Hector

Stayed 1 night in Apr 2024
Response from Familia Aloft San Pedro Sula on 12 May 2024
Muchas gracias por su evaluación, agradecemos el que haya escogido al Aloft San Pedro Sula como su sitio de hospedaje, esperamos recibirlo pronto nuevamente.

10/10 Excellent

cesar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno!!!!
Stayed 1 night in Mar 2024
Response from Caroline Bolduc, Gerencia General on 3 May 2024
Gracias por hospedarse en Aloft San Pedro Sula. Esperamos volverlos a recibir próximamente.

10/10 Excellent

Hector

Stayed 1 night in Feb 2024
Response from Caroline Bolduc, Gerencia General on 3 May 2024
Gracias por hospedarse en Aloft San Pedro Sula. Esperamos recibirlos de nuevo próximamente.

10/10 Excellent

ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very comfort the bed is really good 👍
Stayed 1 night in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Ms. Ana, thank you for staying at Aloft San Pedro Sula. We appreciate your feedback and look forward to welcoming you again soon.

10/10 Excellent

ana

Stayed 1 night in Jan 2024
Response from Caroline Bolduc, Gerente General on 3 May 2024
Gracias por hospedarse en Aloft San Pedro Sula. Esperamos recibirlos de nuevo pronto.