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"The resort is new and beautiful, and for the most part the service is good. However, in my opinion it is overpriced and heavily boosted by social media hype. At a so-called luxury resort, details matter, and this property falls short in some areas. We noticed some workmanship was not great, but what shocked me most was the tile selection throughout the resort. The tiles around the pool, walkways, and stairs are very smooth and extremely slippery. People were slipping frequently, and I had to catch my balance several times. It feels like an accident waiting to happen. Restaurant service was great, but the food was mixed. The breakfast buffet at Bucatini was excellent, and Marea was good. Gaia was disappointing—the food was inconsistent and often overcooked. The lamb orecchiette was inedible, and I would recommend avoiding the pasta and rice dishes. The worst part of our stay was the beach experience. On the same day our lounge chairs were taken away twice while we went for breakfast and lunch, even though our towels were on them and we told the beach attendant we would be back. When we spoke to the manager, instead of apologizing she said chairs could be taken after 45 minutes, a rule that was never communicated and posted nowhere. For a resort that calls itself luxury, this policy and the way it was handled were very disappointing. Overall, the resort has potential, but the lack of attention to detail and poor handling of guest issues left a bad impression. "

"View , beach and pool outstanding. Most food in the buffet restaurant was not warm/hot which negatively impacted dining there. Steakhouse was excellent."

"We had a great experience while staying here. Amenities and staff were great and from our room we could see the ocean and the main area where folks were eating at restaurants, shopping, etc. Happy Hours were fun also!"

"It’s not directly on the beach so will require some walking to get there."

"ALL of the staff were friendly and accommodating. Staff go out of their way to make sure we had everything we need. Ocean view was amazing! Property is well maintained. Can’t wait to visit again! "

"Love this place! Conveniently located to everything and you don’t even have to leave the property if you don’t want to! My sister and I had our own bedrooms and our own bathroom, full size refrigerator, and a very large living room. "

"Room was fine. The food needs a total overhaul. The buffet was uninspiring, cold items, not much variety. The four restaurants seem to be “filled” every night and no reservations were left but when you walked my there were so many empty tables. Why? The pool is small and can never get a chair. People leave towels on the chairs and don’t use them until early afternoon. This is unacceptable. Lounges for the beach need to be replaced, many are broken and they just aren’t comfortable. "

"pool.was great. wind made it a little chilly. staff very friendly and helpful. very clean. quiet, not noisy. great place to relax"

"Upon arrival at the Riu, we quickly realized something was off. Our first room had clearly not been cleaned properly—dirty floors and stains on the bedding were immediately noticeable. To their credit, the staff moved us to another room quickly, but unfortunately that room also wasn’t clean. We were then moved to a third room, which at least had the room type and view we had expected from the start. However, it still was not properly cleaned and even had hair in the shower drain. At that point we elected to just settle in rather than continue moving rooms. The hallways and common areas appear very worn and poorly maintained. Carpet tiles are peeling up, elevator surrounds are coming off the walls, and stains are visible in many places. There was also a strong, unpleasant smell in the hallways throughout our stay that gave the impression there may be a larger moisture or mold issue in the building. We also had ongoing issues with our room keys. They rarely worked properly, often requiring 10 or more swipes or a trip back to the front desk to have them reprogrammed. The staff often seemed frustrated or disengaged. To be fair, it felt like they were dealing with a constant stream of guest complaints, which likely makes their jobs difficult. Overall, the property appears to be struggling with basic housekeeping and maintenance, which made the stay disappointing"