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Reviews of Hyatt Place Bayamon

3.5 out of 5
Hyatt Place Bayamon
Crta. 167, Avenida Ramon Luis Rivera, Bayamon

Reviews

8.6

Excellent

Rating 10 - Excellent. 755 out of 1271 reviews" "
Rating 8 - Good. 295 out of 1271 reviews" "
Rating 6 - Okay. 101 out of 1271 reviews" "
Rating 4 - Poor. 54 out of 1271 reviews" "
Rating 2 - Terrible. 66 out of 1271 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a central area. There is a restaurant and casino next door The staff was helpful and courteous
Stayed 6 nights in Apr 2024

8/10 Good

Imran

Stayed 4 nights in Feb 2024

8/10 Good

Byron, El Paso

Business traveller
Liked: Cleanliness, staff & service
Theybhad a full spread for breakfast and the thing i didnt like was the elevators lol i know ut sounds wierd but it woukdbskipnfloors and you wouldnneed your room key to activate leaving the lobby.
Stayed 1 night in Apr 2024
Response from Alanys Mangual Guest Service Agent. on 27 Apr 2024
Dear Byron :Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Apr 2024
Response from Alanys Mangual Guest Service Agent. on 20 Apr 2024
Dear Sally:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,

10/10 Excellent

Gabriela R

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Gabriela:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Tamara:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Muy bueno
Stayed 1 night in Apr 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Pamela:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Pedro:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

JOSUE

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Josue:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Carlos R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Carlos:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

DIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Diana:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Swanette, MOCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Swanette:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

2/10 Terrible

jessenia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Horrible night. I am still calling to get the 4,000 points i was going to get back because the AC didn't work in room 514 the night we stood there. (3/23-3/24)
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Jessenia:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

4/10 Poor

Karla V

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property itself is secure, you need your hotel keycard to get in the elevator. The hotel and room looked clean. Unless you rent a car you’ll be paying a lot in ubers since it’s 20 minutes from the beaches. The pool is the size of a hot tub, it was a joke and upsetting. Breakfast we tried once and it was below average. Sazón the restaurant attached was average. No other places to eat within walking distance. Absolutely would not stay here again.
Stayed 4 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Karla:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

4/10 Poor

krystal

Stayed 2 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 19 Apr 2024
Dear Krystal:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

Luz, JAYUYA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Safe.
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Luz:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Jennica

Liked: Cleanliness, staff & service, property conditions & facilities
This property was great
Stayed 4 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Jennica:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Joseph:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 Good

KATHY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the water pressure in the shower was tp weak.
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Kathy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient with dining only issue was Expedia address using the GPS sent me to the wrong address please adjust the address to the correct one
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Jason:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Damaris, Las Marias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Damaris:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 Good

krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Krystal:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel they came in and cleaned everyday that was nice. Room had a dehumidifier I had to empty everyday or room would be so humid
Stayed 5 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Tiffany:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍 good.
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Nancy:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 Good

Edwin, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Edwin:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall the hotel is quite nice. Room toilet handle didn’t work correctly. No room service. Room aircon turned off mid sleep. Room shower made weird noise and vibration when switching between cold and hot water. Ambient vibrations and noise made sleeping challenging. Extra hidden fees hiked up overall price.
Stayed 1 night in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Sebastian:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

Alonzo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in great condition and the staff was friendly and helpful. Over all my stay was excellent. I highly recommend this place!
Stayed 6 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Alonzo:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 Good

Ephraim Torres

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were very decent.
Stayed 9 nights in Feb 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Ephraim:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 Good

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bed were very comfortable, but the breakfast was cold and the cafe was non existent. Staff was excellent and very accomdating. Very few good restaurants in the area. Pool is small and it was quite chilly.
Stayed 7 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Kathleen:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Ricardo, Mayaguez

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Ricardo:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Kishayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Kishayla:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a nice stay I enjoyed, i was charged twice on my credit card for holds I didn’t understand that was the only problem I had , the staff was friendly and the room was clean☺️ that’s a a big plus for me☺️
Stayed 3 nights in Feb 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Tina:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

8/10 Good

Rafael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Rafael:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

6/10 Okay

Felicia

Travelled with family
Disliked: Staff & service, amenities
Had to ask for our room to be clean and they charge you parking tax for each day you stay if you have a car.
Stayed 4 nights in Feb 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Felicia:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

Samuel

Good stay
Stayed 4 nights in Feb 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Samuel:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

Volodymyr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from Joann Rodriguez on 24 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mohammed Iftakharul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Joann Rodriguez on 24 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service is so good
Stayed 1 night in Feb 2024
Response from Joann Rodriguez on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mayra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Book and payed for a room for 4, with 2 queen beds and a sofa cama, and they change it for a one King bed and a sofa cama. My husband had to sleep on the floor. They gave no alternative and charged me $342.00 for one night. They said it was expedia fault- “expedia let people buy rooms that are not available”.
Stayed 1 night in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joann Rodriguez on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joann Rodriguez on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

JEAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was spacious and clean ,The lobby was clean
Stayed 5 nights in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Antoine

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This was THE perfect vacation spot for me and my family. There is so much to do within walking distance and big malls and outlets malls are within a 30 minute drive. The breakfast was amazing and the staff is a notch above professional and courtesy. 10 stars...
Stayed 2 nights in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelvin

Travelled with family
Liked: Amenities
Very good experience
Stayed 3 nights in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property with a casino and restaurant adjacent next door (part of same compound). The hotel staff were very nice, especially our housekeeper, Sarah, who made sure we were happy with our room. I experienced some "sticker shock" after being billed an unexpected couple of hundred dollars after checkout. I booked hotel through Expedia as part of an all-inclusive trip. I suspect this is an issue with Expedia more than the hotel.
Stayed 6 nights in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was farther from the airport and pier than I thought it was. Even with that it was a nice room, quiet, safe, very hospitable, and an excellent breakfast included. Staff were very helpful. Take an Uber rather than a taxi service as it will be much cheaper.
Stayed 1 night in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Joann Rodriguez on 22 Feb 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Libet Y

Stayed 1 night in Feb 2024
Response from Alanys Mangual Guest Service Agent. on 13 Apr 2024
Dear Libet:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,

10/10 Excellent

aida

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Joann Rodriguez on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!