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Reviews of Henry's GuestHouse - Hostel

1 out of 5
Henry's GuestHouse - Hostel
Cll Santander, San Juan, San Juan

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 3 out of 15 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

3.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!! Good staff nice clean and quiet..
Stayed 1 night in Mar 2020

10/10 Excellent

Wanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all aspects
Stayed 6 nights in Dec 2019
Response from Yomaira P. on 9 Jan 2020
Thank you very much

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in interesting neighborhood
I enjoyed the stay. I just stayed for 1 day, a Sunday. Only Burger King was open. However, the neighborhood which was closed down for the day looked very interesting. Henry's Guesthouse staff were very helpful in getting me settled and arranging a cab for the morning.
Stayed 1 night in Dec 2019
Response from John on 30 Dec 2019
Thank you very much

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Sandra D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly welcome in Lovely Puerto Rico...
Hi, I thought this price was within my limited budget; my only problem was the website display was limited or I did not understand how to get complete information on a key matter: how to prebook the necessary transportation to & from the airport. The Hotels agent was very helpful and assured me a device was available, but the key instructions were not advertised. I had to spend extended time in the airport and fortunately my Southwest Airlines andnt was able to help make contact. All transportation needs should be communicated to the owner beforehand to avoid this problem. A few more amenities and posted info for guests on how to use the shower etc and key deposit would be helpful! A very nice host who has accomplished a lot!
Stayed 1 night in Nov 2019
Response from John on 30 Dec 2019
Thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the property is well located if you choose to live in a very local neighbourhood. The owner, Mr. John Henry and Yineth, who greets you and looks after the guests are very welcoming and wonderful to deal with. Well located to a train station (Rio Piedras) and walking distance to Ice Cream (Natural & family run), Manny's cafe for breakfast, El Nilo for lunch and Boricua for nightlife and bar.
Stayed 2 nights in Jan 2019

2/10 Terrible

Isidro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malísima experiencia
La verdad no tuve experiencia. El lugar no corresponde con el nombre, que recuerde se llama Los Portales (más o menos) y eso lo sé porque tuve que llamar al teléfono que se indicaba en la reservación. No había nadie en recepción, el lugar estaba cerrado, a pesar de que llegué dentro del horario que indicaba. Al llamar por teléfono, me respondió una contestadora y me pidió mis datos para que se pusieran en contacto conmigo. Así lo hice, pero no obtuve respuesta alguna por parte del lugar. Solamente vi entrar una persona a dicho lugar (de habla inglesa) y me dijo que el concepto ahí era más bien tipo Air bnb; que una vez que hacías el pago ellos te daban una clave para poder ingresar al lugar. Que decepción! Tuve que buscar otro lugar inmediatamente para hospedarme, aunque me costó. Exhorto a hoteles.com que averigüe a qué empresas está apoyando para hacer reservaciones.
Stayed 7 nights in May 2019

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018