2/10
The refrigerator was dirty, came out the shower and my daughter was playing with a vape that she found underneath the couch so clearly the housekeeping people are not doing what they need to do. We paid for an ocean view. She claimed cause we arrive late. Our room was given to someone else Made us pay to upgrade for something we already had, but she said it was out of her control, and there was nothing she can do. I was just so disappointed with the staff. we’re the reason why you make the money so at the end of the day you’re supposed to do whatever it takes to satisfy the guest so they can continue coming back or refer this hotel so you can continue getting business.
Betty
Menginap 3 malam pada Jul 2025
