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Reviews of Hotel Estrella San Juan Del Sur

2.5 out of 5
Hotel Estrella San Juan Del Sur
Paseo del Rey y Avenida Mercado, San Juan del Sur, RIVAS REGION

Reviews

6.6
Rating 10 - Excellent. 7 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 5 out of 21 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Felix Ruben

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a reservation through Expedia. Once I got to the property they didn’t have anyone to check me in. So the bar manager told me (in a condescending tone) that there were no rooms available. When I told him that I had a reservation her looked surprised as if he didn’t know what was going on. When I was finally checked in I was given an option of an ocean view room with no AC or a room with AC but with a view to the restrooms. With the heat of course I took the AC option. The room had one towels, upon use it gave out a weird smell as if it hadn’t been washed properly. The bedding had a huge stain in the middle. So I had to sleep at the foot of the bed across. Conclusion: for the prince you may want to try other properties around the area, even if you have to walk a few blocks to the beach. I’m definitely NEVER staying here again. Oh, one more thing, I ordered a strawberry/banana smoothie while I waited for check in and it tasted as if the fruits they used were going bad. I had to throw it away. Five bucks wasted there.
Stayed 1 night in May 2024

4/10 Poor

Laura

Disliked: Amenities
The food and drinks were great, no complaints. But the bed was as hard as a rock, like sleeping on concrete. The staff almost seemed annoyed to have a guest stay there.
Stayed 6 nights in May 2024

2/10 Terrible

MARITZA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning in the room, share bathroom dirty toilet no toilet paper, nobody can assist you after hour. This place is disgusting.
Stayed 1 night in Mar 2024

8/10 Good

wally

Travelled with family
Liked: Cleanliness, staff & service
Baking goods
Stayed 3 nights in Feb 2024

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

onica

Stayed 1 night in Dec 2023

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing and that's it! The room was really dirty, had dust on the headboard and everywhere else in the room. The showers in the washroom don't have a showerhead. There is NO AC in the room, only a dirty fan. Probably hasn't been cleaned in years. At breakfast which was included, the staff said they didn't have avocado when I could see they had served avocado to other guests. He said they ran out and when I kept asking when will you get it, it just magically appeared.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias!
I loved that my dog was welcomed! King size bed was clean and comfy. The floor fan was greatly appreciated! The room wasn’t enormous, but it was clean and functional. The chair fit perfectly on the balcony and I watched the town wake up with the bay and boats in the background. Breakfast was exceptional - typical Nica, but top shelf. Avocado, queso, gillopinto, 2 eggs, homemade sourdough toast, a little dish of pico de gallo and fried plantain (a sweet side). Coffee included! Just can’t go wrong here. My next in town staycation will definitely be here! Gracias chicas y chicos!
Stayed 1 night in Sep 2023

10/10 Excellent

Christian, Rivas

Liked: Cleanliness, staff & service
muy limpio y un buen servicio . Las escaleras para subir al segundo piso muy angostos escalones y son de maderas lo vuql los hacen muy resbaladizos. Mi tía se calló 2 veces .
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

The breakfast was amazing ! The showered should have been cleaned through out the day and the garbage in the bathroom emptied a few times . The staff were friend and great !
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good location, great breakfast
Good value, great location, great big free breakfast, very walkable. Perfect for budget traveller & solo travelers. Nice panaderia downstairs. Only downside is no A/C in rooms.
Stayed 1 night in Jul 2023

6/10 Okay

Hellen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Maybe invest in some AC cuz the rooms are extremely hot.
Stayed 1 night in May 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great location. Delicious coffee and food.
Stayed 15 nights in May 2023

2/10 Terrible

Gilles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Décevant
L'hôtel est très différent de ce que les photos peuvent laisser imaginer. Il est vétuste, sent mauvais et le ménage n'est pas fait tous les jours dans la chambre. Les toilettes et salle de bain sont communes alors que ce n'était pas clair sur l'annonce. Le petit dej est bien en revanche. Très cher pour ce que cet hostel a à offrir.
Stayed 3 nights in Feb 2024

10/10 Excellent

YONG-SUK

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No es primera vez que me quedo en este lugar, y siempre es muy buena experiencia, su personal te hacen sentir bienvenido y son muy amables!
Stayed 1 night in Sep 2023

6/10 Okay

M-p

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Belle place, proche de tout! Personnel aimable. Les lits ne sont vraiment pas confortables, faire attention au vol de serviettes et shampooing!
Stayed 1 night in Sep 2023

4/10 Poor

Celeste

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Honestamente el lugar se ve mejor en fotos, para la calidad del hotel el precio está muy caro, la cama súper dura, no hay baño privado para cada huésped, y la calidad de los baños mala también.
Stayed 1 night in Apr 2023