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Los recepcionistas muy amables es lo más principal que me gustó bilingües en mi manera personal el que me atendió muy amable y accesible es lo más importante que un hotel pueda tener recepcionista de este tipo 4 estrellas
Cristian
Stayed 1 night in May 2024
Response from Shelly on 4 May 2024
Dear Cristian! Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. We are delighted to learn you found the receptionist helpful and friendly. Thank you for staying with us! We hope to have the pleasure of welcoming you back in the future! Best Regards,Shelly
Hello Jeffrey! Thank you for your feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We love that the staff was professional. Thank you. Hope that you will come and stay again! Warm Regards, Shelly
Thank you for the great rating, Lyza!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place San Jose/Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!
6/10 Okay
Frank, Toronto
Business traveller
26 Apr 2024
Disliked: Staff & service, amenities
Great location but very old and dated hotel.
Frank
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Frank, thank you for your feedback. It's pleasant to hear you liked the location of the hotel. We value your opinion about the look and feel of our property and appreciate your perspective. Rest assured, we continually strive to update our facilities to ensure the comfort and satisfaction of our guests.
10/10 Excellent
Francisco
26 Apr 2024
Liked: Staff & service
Francisco
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the excellent rating, Francisco!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place San Jose/Downtown! We look forward to hosting you again soon.
Zoraida, it's fantastic to hear about your excellent experience at Hyatt Place San Jose/Downtown. We're thrilled that your stay surpassed your expectations, making for a memorable visit. We look forward to your return.
Michael, thank you for taking the time to share your experience at Hyatt Place San Jose/Downtown. We're thrilled to hear your stay was enjoyable and that our dedication to cleanliness met your expectations. We look forward to welcoming you back during your next visit to San Jose.
Good evening, Jeff,Thank you for your kind words. I will be sure to share your remarks with our staff. They work very hard to make your stay comfortable. We look forward to seeing you in the near future. Warm Regards,
No parking close by. Theres a garage you can park in right there but they wanted i think $60! We were only staying one night, actually only needed it for 12 hours! No thank you. Room was good, clean and comfortable. Breakfast started at 7, we had to leave at 6:45- 6:50 and they were firm with that 7:00 start time so that was disappointing since breakfast was the deciding factor in choosing this hotel.
DANA
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Dana, it's regrettable to hear that the parking fees were startling. We aim to provide convenience for our guests, though in bustling city centers, parking can be challenging and sometimes involves a fee. We're gladdened that your found your room to be neat and cozy. We adhere to strict timing for meals to ensure we offer fresh and wholesome food. Your feedback regarding the breakfast timings has nevertheless been noted, and we appreciate your choice of Hyatt Place San Jose/Downtown based on our breakfast offering. We hope we get a chance to host you again and offer a more enhanced experience.
6/10 Okay
Angie
17 Apr 2024
Liked: Staff & service
Angie
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Angie, we see that you've rated us with a neutral score. We would appreciate if you could provide some more specific feedback about your stay, so we can understand the areas where we could improve. We're always working to provide outstanding experiences and your insights would be immensely valuable. Thank you for choosing to stay with us.
Convenient location, close to SJSU where I needed to go. Breakfast complimentary with good options. Good property conditions (looks recently renewed). Little noisy late at nights, as it is close to a light train and not far away of airport. I could hear the bells of the light train late at night and some airplanes here and there. Still, other options were closer to airport so probably would be worst in terms of noise.
Aurelio
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Aurelio, thank you for sharing your experiences at Hyatt Place San Jose/Downtown. We're thrilled that you appreciated our convenient location and the varied breakfast options. We pride ourselves in maintaining our property well for all our guests. We do understand that being in a busy location might sometimes contribute to slight noise disturbance. However, we're glad that you considered our hotel as a potentially quieter option compared to others near the airport. We value your feedback and look forward to welcoming you again.
Stay was great, room was great. Parking was terrible. They charged me 90 dollars for 2 nights and I wasn’t even able to park in the structure because the lot was full. Didn’t get a refund when asked for one.
Kenny
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Kenny, it's encouraging to learn that you enjoyed your stay and the room at Hyatt Place San Jose/Downtown. We regret, nonetheless, that the parking situation was less than ideal. Our charges are transparent and outlined during the booking stage, but we understand the inconvenience caused when the lot gets full. Your feedback is valuable, and it will help us ensure smoother parking experiences in the future. We wish to welcome you back for a more seamless stay next time.
Hello Devon!Thank you for taking the time to write a review of our hotel. It's great to hear our staff helped to make your stay enjoyable. We look forward to welcoming you back again soon. Warm Regards, Travis
Nice place. A little noisy with planes landing and trains coming in and out. Good breakfast with real food😊
J
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
J, it's fantastic to hear that you appreciated the Hyatt Place San Jose/Downtown. We're glad to know our breakfast with a variety of hearty options was to your liking. We acknowledge your comments about external noises and we continue working on improvements to provide a more serene environment for our guests. We can't wait to welcome you back again in the future.
8/10 Good
Alyssa
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
Parking was super inconvenient especially if you try to get a parking late.
Alyssa
Stayed 1 night in Apr 2024
Response from Gale on 16 Apr 2024
Good evening, Alyssa, Iam sorry that you felt paring was inconvenient. Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations.. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please send a detailed message including dates of stay and the first and last name the room was booked under to propertyreviews@hyatt.com. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back again soon.Best Regards,
Hello Jennifer,Thank you for taking the time to rate your experience. We are thankful you chose to stay at our hotel and look forward to welcoming you back soon.Best regards,Angela
Hello Aaron,Thank you for taking the time to rate your experience. We appreciate your choosing to stay at our hotel and look forward to welcoming you back for another great stay. Best regards,Angela
Took me awhile to find the entrance and when I did I was unsure if I was allowed to park there to check in. I later saw that other people parked near the entrance anyway to load and unload. The entrance side looks like a back alley way and I drove right pass it the first rime. They got in and out parking 40$ a day there are cheaper options but is convenient. Staff were friendly amd right on points. Ty
ronald
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Ronald, it's incredible to hear that your stay at the Hyatt Place San Jose/Downtown met your expectations. We acknowledge that finding the entrance can be a bit tricky, and we appreciate your feedback as it gives us an opportunity to clarify signage for future patrons. We also understand your concerns about the parking rates and will take your comments into consideration. It sounds like our amicable team members positively impacted your visit, which is always refreshing to hear. We can't wait to welcome you back on your next visit to San Jose.
The hotel has more than 200 rooms but only about 150 parking spaces. Additionally, the price to park is outrageous, $40 a day is expensive. The heater was broken and my child and I were cold overnight, we had to sleep with our sweatshirts on. I informed the front desk of my inconvenience and was not compensated in any way.
LUZ
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Luz, it's regrettable to hear about your recent experience. We understand parking availability and charges can be a concern, and we aim to provide clear information about this. We're also sorry to learn about the discomfort you and your child faced due to the heating issue. While we understand the front desk was informed, we always insist on our team members taking prompt action to rectify any concerns. We assure you we'll review these instances to ensure improvements going forward. We hope you'll allow us another opportunity to provide a better experience in the future.
Thank you for the wonderful rating, Jose!It's fantastic you enjoyed your time at Hyatt Place San Jose/Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
6/10 Okay
Danilo
13 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
No guaranteed parking for guests
Danilo
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Danilo, it's unfortunate you had concerns about parking availability. Our hotel typically offers ample parking, but we understand the inconvenience if it becomes full. We are constantly looking for ways to improve and will take your feedback into account. We hope you will find better conditions on your next visit.
Mayra, it's wonderful to hear that you had a great experience with our team members at the Hyatt Place San Jose/Downtown. We always strive to provide a welcoming environment. We look forward to welcoming you back in the future.
10/10 Excellent
Heather
10 Apr 2024
Heather
Stayed 2 nights in Jan 2024
Response from Shelly on 4 May 2024
Dear Heather! Thank you for your five-star rating. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your stay with us. We look forward to welcoming you as our guest again soon. Warm regards, Shelly
Staff are very friendly, Manager on duty is very attention to details, very good food at lobby bar.
Roy Hashimoto
Stayed 1 night in Apr 2024
Response from Travis on 10 Apr 2024
Hello Roy! Thank you for taking the time to provide your review of our hotel. It's great to know you enjoyed your stay and had some good food at the lobby bar. We look forward to welcoming you back as our guest again soon! Warm Regards, Travis
I liked the easiness to get around. I did not like the fact that the room was not clean to my expectations. I was given a second room floor when on my booking it had a message about a room on a higher floor.
Sergio
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Sergio, your comments are valuable in helping us address areas where improvements may be needed. It's regrettable that room cleanliness did not meet your expectations; it's an area we continually strive to perfect. We also acknowledge your comments about the room location, and we understand the importance of accommodating such preferences where possible. We hope for another chance to serve you better in the future.
10/10 Excellent
Brittany
Travelled with family and small children, Travelled with partner
Brittany, it's a delight to know you found your stay at the Hyatt Place San Jose/Downtown to be wonderful! We aim to provide an excellent experience for all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.
10/10 Excellent
Marianna
1 Apr 2024
Marianna
Stayed 1 night in Feb 2024
Response from Krista on 3 Apr 2024
Hello Marianna, Thank you kindly for your 5 out of 5 rating you provided us here at Hyatt Place San Jose/Downtown. We are happy to see you enjoyed your stay and hope to welcome you back as our guest in the future.Warm Regards, Krista
Abdul, we appreciate your commendation for our location. We trust you had a memorable stay with us and look forward to the prospect of welcoming you back in the near future.
Fault advertisements! This place was dark, dirty, and out dated! Felt like a motel. Uncomfortable beds and pillows. They need to throw that 99 cent pillows away!!! Would never stay here again.
sao
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Sao, we take your feedback seriously and regret to hear about your experience. It's disheartening that the cleanliness and decor did not meet your expectations. Comprehending the importance of comfort during your stay, we’re disconcerted that our bed and pillow quality fell short of your requirements. Rest assured, we continually strive to improve and your insights will certainly guide us. We hope for another opportunity to better serve you in the future.
Rajnish, thank you for your high praise! Hyatt Place San Jose/Downtown strives to provide a superior experience. Your positive feedback is very encouraging. We can't wait to have you as our guest once more.
No microwave, loose hook in bathroom, Tp hard to reach especially if your left handed, room was spacious, clean and comfortable bed, Breskfast was excellent
Scott
Stayed 2 nights in Mar 2024
Response from Candace on 25 Mar 2024
Dear Scott,Thank you for taking the time to review your recent visit to our hotel. We are overjoyed to hear your positive feedback of the hotel and even more thrilled about your satisfaction with your breakfast and spacious guestroom. We are sorry to hear about the loose hook in the bathroom & not having a microwave in your room. We look forward to welcoming you again in the future at Hyatt Place San Jose/Downtown.Warm regards,Candace
Olena, thank you for the stellar rating of your stay at Hyatt Place San Jose/Downtown! It was our pleasure to host your visit. We trust that you had an exceptional experience with us and we're looking forward to welcoming you back next time your travels bring you to San Jose.
6/10 Okay
Roseline
21 Mar 2024
There was no refrigerator or coffee machine in the room .
Roseline
Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Roseline, it appears you had legitimate expectations concerning in-room amenities during your visit, specifically the absence of a refrigerator or coffee maker. Adapting to our guest's desires, we are thoroughly assessing the available amenities in our rooms. Your feedback is valuable and we sincerely hope your next lodging experience will surpass this one.
10/10 Excellent
Connie, Hollister
20 Mar 2024
Connie
Stayed 1 night in Mar 2024
Response from Dacia on 21 Mar 2024
Hi Connie,We are so happy to learn you enjoyed your stay. Thank you so much for your 5-star rating. Please visit us at Hyatt Place San Jose/Downtown again soon.Kind regards,
Great team and service by everyone at Hyatt San Jose
Anuraagh
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Anuraagh, thank you for sharing your experience at Hyatt Place San Jose/Downtown. It's delightful to learn that the diligent efforts of our team members resulted in exceptional service for you. We always strive for such a high level of guest satisfaction. Looking forward to welcoming you back in the future!
10/10 Excellent
Alexis
17 Mar 2024
Alexis
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Alexis, thank you for your five-star rating of Hyatt Place San Jose/Downtown! Our team members are thrilled to hear that you had a positive experience. We hope to serve you again in the near future. Safe travels!
2/10 Terrible
alondra
Travelled with partner
14 Mar 2024
They put me in a room right next to rail station passing by all night. Left the same night I arrived.
alondra
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Alondra, it's disappointing to hear about your experience. The position of your room and the ensuing noise seems to have caused inconvenience, which we regret. We try to allocate rooms that cater to our guests' comfort, and it appears we fell short this time. Should you decide to stay with us again in the future, we'd appreciate the opportunity to create a better experience by providing a room best suited to your preferences and needs.
Hello Annmarie, Thank you for taking the time to leave a rating review of our hotel. We are so glad that you enjoyed your stay! We hope to see you again at Hyatt Place San Jose/ Downtown! Best regards, Jamison
The hotel property and parking garage were modern and up to date ,the staff was excellent and the breakfast which was included was very good. San Jose itself is a ghost town with very little pedestrian or vehicular traffic.
Tim
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Tim, thank you for your glowing remarks about Hyatt Place San Jose/Downtown. It's lovely to hear you appreciated our contemporary property, convenient parking, and exceptional team members. Moreover, your compliments on our delicious breakfast are greatly cherished. Although San Jose may be peaceful, there are numerous hidden attractions to discover. We would be more than happy to share some recommendations upon your next visit. Looking forward to welcoming you back soon.
Jacob, Hyatt Place San Jose/Downtown appreciates your stellar rating on Expedia. It's wonderful to know that your stay was to satisfaction. We hope to have the pleasure of your company again in the future.
2/10 Terrible
Jazmin
10 Mar 2024
Jazmin
Stayed 1 night in Mar 2024
Response from Krista on 12 Mar 2024
Hello Jazmin, Thank you for taking the time to provide us with your rating. I am sorry to see that you have rated us with a 1 star. Your feedback is very important to us, and we'd like to discuss this further with you; please contact us at propertyreviews@hyatt.com with your stay details.Warm Regards, Krista
Excellent location, accmodating and top notch breakfast
richard
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Richard, thank you for your appreciative words about the Hyatt Place San Jose/Downtown. We're elated to learn that our prime location, accommodating team members and high-quality breakfast surpassed your expectations. We hope to have the opportunity to welcome you back soon.
10/10 Excellent
Debora
Travelled with family and small children, Business traveller
Debora, it's wonderful to hear you appreciated the cleanliness and dining options at Hyatt Place San Jose/Downtown. Maintaining our premise spick and span and offering an enjoyable culinary experience is a priority. We thank you for your kind words and look forward to seeing you again on your next visit.
Thank you for the 5/5 rating, Priciliano!It's excellent you enjoyed your time at Hyatt Place San Jose/Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
4/10 Poor
Jeremy
8 Mar 2024
Jeremy
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Jeremy, it seems your stay didn't meet your expectations. We value every guest's opinion and would appreciate if you could provide more detailed feedback so as to aid us in making necessary improvements. We hope to have the opportunity to serve you better in the future.
Hello OctaviaThank you for your recent stay at Hyatt Place San Jose/Downtown. Thank you for taking the time to provide 5-stars. We hope to welcome you back again.Warm regards,Rebecca
Dear Odilia,We appreciate you taking the time to rate our Hyatt Place San Jose Downtown. We are very happy with the 5/5 rating you gave us. We look forward to welcoming you back again and providing you with the excellent service you deserve. Warm regards,
Great customer service. Only small issue was having to go to lobby for ice. Over all it was a nice stay.
Santiago
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Santiago, thank you for choosing Hyatt Place San Jose/Downtown as your accommodation of preference. It's heartening to hear you enjoyed our dedication to top-notch service. Regarding access to ice, we understand the slight inconvenience and we continue to refine all aspects of our guest experience. We appreciate your constructive feedback and are elated your stay overall was pleasant. We hope to welcome you back in the future.
Hello Michael, Thank you for taking the time to review your recent stay at our hotel. We are happy to hear you enjoyed our hotel and our hotel staff; our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. Many thanks for choosing Hyatt Place San Jose/Downtown, we look forward to welcoming you again in the future.Best regards,Jamison