Very much a case of the good and the bad. On arrival the room wasnt ready at 3pm, so there was a slight delay whilst we sat listening to canned music of elevator style. However, the room was excellent and the beds comfy. The breakfast was a very good quality buffet style breakfast with lots of choices. The problems mainly were in the pool and spa area. Hotel stated that the pool and spa area opened at 9am so we went there after breakfast. We could not get anyone's attention to get keys for the lockers despite a lady being on a personal call on the phone. Eventually she came off the phone, no apologies for ignoring us, just a comment that things dont open until 10am and she therefore cant give us a key for a locker. Signage by the pool even confirmed the opening time was due to be 9am, but this grumpy woman was no use to anyone! So we took our belongings through to the pool area to be safer... The sauna was stone cold when we arrived and on departing at 11am, wasnt much better. The jacuzzi was just luke warm but the steam room was at good temperature. Sadly the spa area showers were out of action so we had to keep going back to the changing rooms to shower off before going back in the pool. Also there was no drinking water supply in the spa area. Could be such a nice little spa area, but management and service sadly lacking. Its an easy 20 minute walk to nearby good restaurants.