Outdoor pool, open 9 AM to 10 PM, pool loungers

Reviews of Travelodge by Wyndham San Francisco Airport North

2 out of 5
Travelodge by Wyndham San Francisco Airport North
326 S Airport Blvd, South San Francisco, CA

Reviews

6.0
Rating 10 - Excellent. 405 out of 1891 reviews" "
Rating 8 - Good. 381 out of 1891 reviews" "
Rating 6 - Okay. 331 out of 1891 reviews" "
Rating 4 - Poor. 311 out of 1891 reviews" "
Rating 2 - Terrible. 463 out of 1891 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Leverett

Disliked: Property conditions & facilities
Roach on the table, black bugs in toilet, bugs on box as bring.
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent stay.We are deeply concerned to hear about the issues you encountered with pests in your room. Please know that cleanliness and guest comfort are our top priorities, and it is unacceptable that we fell short of meeting these standards during your stay.We have immediately addressed this matter with our housekeeping and maintenance teams to ensure that thorough inspections and treatments are conducted to prevent any recurrence of this issue in the future.We understand the impact that this experience has had on your stay, and we genuinely apologize for any inconvenience it may have caused. Once again, we apologize for the shortcomings you experienced, and we appreciate your understanding and patience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great value
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you so much for taking the time to leave us your feedback! We're thrilled to hear that you had a wonderful experience during your stay with us.Providing great value and ensuring our guests' satisfaction are top priorities for us, so your positive review means a lot. We're delighted that you found your experience with us to be absolutely great.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing [Hotel Name]. We look forward to hosting you again soon!

10/10 Excellent

Promit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 1 May 2024
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a wonderful experience during your stay with us.Providing excellent service and ensuring our guests' satisfaction are our top priorities, so your feedback means a lot to us. We're delighted that you had a 5-star experience with us.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing Travelodge by Wyndham San Francisco Airport North. We look forward to hosting you again soon!

10/10 Excellent

Ajith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveinient and located in a nice location. They provide Airport pick up and drop shuttle service
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay. Providing convenience and excellent service to our guests is our top priority, and we're delighted that our location and shuttle service met your needs.Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever find yourself in the area again, we would love to welcome you back for another enjoyable stay. Thank you for choosing to stay with us!

6/10 Okay

Pratik

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bathroom didn’t have a door, there was absolutely no parking space
Stayed 2 nights in Apr 2024
Response from Travelodge on 29 Apr 2024
We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret any disappointment caused by the lack of a bathroom door and insufficient parking space.Regarding the bathroom door issue, we apologize for any inconvenience this may have caused. It's important to us that our guests feel comfortable and have the privacy they deserve. We will address this matter promptly to ensure that it is resolved for future guests.As for the parking situation, we understand the importance of convenient parking for our guests. We apologize for any difficulty you experienced in finding a parking space. We will review our parking arrangements and explore potential solutions to improve the availability of parking for our guests.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future. Thank you for your feedback.

6/10 Okay

William

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Motel is cheap because it is run down, The TV did not work, NO Microwave. Too few plug-ins.
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We apologize for the inconvenience and disappointment you experienced during your stay. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret that we fell short of meeting your expectations. We're sorry to hear about the issues with the TV, microwave, and the lack of plug-ins in your room.Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you for your feedback.

4/10 Poor

Carlos

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bad smell in the room was not good. Also, the restroom paint was in pretty bad shape.
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the bad smell in your room and the condition of the restroom paint. We understand the importance of a comfortable and pleasant environment for our guests, and it's disappointing to learn that we fell short of your expectations in this regard.Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure they don't recur in the future. Your satisfaction is our top priority, and we want to make things right for you. If there's anything specific you'd like us to address or if there's anything we can do to assist you further, please don't hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing these matters to our attention.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us as we strive to continuously improve our services. If there's anything specific that we could have done to make your experience even better, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Thank you for choosing to stay with us!

4/10 Poor

Ainoama

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we take your comments seriously. We apologize for any inconvenience caused during your stay, and we will use your feedback to make necessary improvements. If there's anything specific you'd like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.

4/10 Poor

RUPESH

Liked: Cleanliness
Disliked: Property conditions & facilities
Shower is not working and when j complained they said to checkout for full refund but denied to change my room.:( and were giving rooms to new customers
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
I'm truly sorry to hear about the issue you encountered with the shower during your stay. Providing a comfortable and hassle-free experience is our top priority, and it's disheartening to learn that we fell short of your expectations in this regard. Please accept our sincerest apologies for any inconvenience this may have caused you.We understand the importance of a functioning shower, and it's regrettable that we weren't able to resolve the issue promptly. We apologize for any miscommunication regarding changing your room, and we'll be sure to address this with our team to prevent similar situations in the future.We appreciate your feedback, and we want to make things right for you. Please reach out to us directly so we can discuss your concerns further and ensure you're properly compensated for your experience. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay. Thank you for bringing this to our attention.

4/10 Poor

Serena

Liked: Staff & service
Dirty and outdated. The tv was bent forward, lamp was broke and my bathroom door wouldn’t close so I could crap in peace
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We're truly sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short of your expectations. Please accept our sincere apologies for the cleanliness issues and the maintenance issues you encountered. We take your feedback seriously and will address these matters promptly to ensure they don't recur in the future. Your feedback is invaluable to us as we continuously strive to improve our accommodations. If you would consider giving us another chance, we would be grateful for the opportunity to make things right for you. Please don't hesitate to reach out if you have any further concerns.

6/10 Okay

Madison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
Thank you for sharing your feedback with us. We appreciate your honest review and are glad to hear that you chose to stay with us. Your satisfaction is important to us, and we take your comments seriously. If there are specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future. Thank you for choosing to stay with us.

6/10 Okay

John

Disliked: Cleanliness, amenities, property conditions & facilities
Small pillows. Hair in sink. Used washcloth in bathroom. Cheap. Difficult to find parking.
Stayed 1 night in Apr 2024
Response from Travelodge on 23 Apr 2024
Thank you for taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.Please accept our sincere apologies for any inconvenience caused by the issues you encountered during your stay, including the size of the pillows, cleanliness concerns, and difficulties with parking. This does not reflect the high standards we strive to maintain.Rest assured, we take your comments seriously and will address them with our housekeeping and maintenance teams to ensure that necessary improvements are made to enhance the comfort and satisfaction of our guests.We sincerely appreciate your feedback, as it helps us identify areas for improvement.

10/10 Excellent

Doug

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 29 Apr 2024
We're thrilled to hear that you had a fantastic experience during your stay! Thank you so much for taking the time to leave us such a glowing review. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!

6/10 Okay

Risa

Travelled with group
I like the ease of access to the airport. The front desk staff was helpful.
Stayed 3 nights in Apr 2024
Response from Travelodge on 23 Apr 2024
Thank you so much for sharing your positive feedback! We're thrilled to hear that you enjoyed the ease of access to the airport and that our front desk staff were helpful during your stay. Providing exceptional service and convenience to our guests is always our top priority, and we're glad to hear that we met your expectations.We look forward to welcoming you back on your next visit.

4/10 Poor

Azy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap hotel but our room smell bad and saw 2 cockroaches in the bathroom and 3 near bedroom lamp. We got out asap.
Stayed 1 night in Apr 2024
Response from Travelodge on 21 Apr 2024
We are deeply sorry to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the inconveniences you encountered.The issues you described regarding the unpleasant odor in your room and the presence of cockroaches are unacceptable, and we want to assure you that we take such matters very seriously. We have immediately notified our housekeeping and pest control teams to address these concerns thoroughly and take appropriate action to prevent any recurrence.Your comfort and satisfaction are of utmost importance to us, and it's disheartening to know that we fell short of meeting your expectations. Please know that we are committed to providing a clean and comfortable environment for all our guests, and we are taking immediate steps to ensure that incidents like these do not happen again in the future.We completely understand your decision to leave the hotel, and we apologize for the inconvenience this may have caused. Once again, please accept our apologies for the subpar experience you had.

8/10 Good

bob

Liked: Cleanliness, staff & service, amenities
Easy shuttle access from all terminals and reasonable prices. Bed was nice and comfy. IHOP next door for a good breakfast and the pool looked beautiful even though weather was still a bit cool to tempt me in. Facilities are well worn but functional. Fit for purpose, thanks team.
Stayed 1 night in Apr 2024
Response from Travelodge on 21 Apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a positive experience overall.It's wonderful to know that you found our shuttle access convenient and appreciated our reasonable prices. We're also glad that you enjoyed the comfort of our beds and the convenience of having an IHOP nearby for breakfast. Additionally, we're pleased to hear that you found our pool area appealing, despite the weather not being ideal for swimming.We appreciate your understanding about the condition of our facilities. Rest assured, we are constantly working to ensure that everything remains functional and well-maintained for our guests.Thank you for your kind words and for recognizing our team's efforts. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, this was the worst motel I’ve ever been to. Pretty much everything that could go wrong went wrong. We paid for parking and there were no spaces available. The room smelled STRONGLY of smoke. We woke up to a cockroach on the wall. The shower was falling apart (looked like it was from an abandoned building). The door wouldn’t open at first and I had to walk back to reception. When checking in, I was told to wait until the person in front of me went to their car to get something. That took a few minutes and we were all just awkwardly standing there without being helped. There was an outdoor side table as indoor furniture in the room. There were HUGE dark stains on the floor, and the carpet felt like it was multiple layers of carpet installed on top of each other (it was also a slanted floor). We only stayed for 6 hours, and I believe this is a straight up health hazard. I honestly want my money back.
Response from Travelodge on 21 Apr 2024
We are deeply sorry to learn about the numerous issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and frustration you experienced.The situation you described is unacceptable, and it certainly does not meet the standards we strive to uphold. We want to assure you that we take your feedback seriously, and we will address each of these concerns with our team immediately to prevent similar issues from occurring in the future.Regarding the parking availability, the smell of smoke in the room, the presence of a cockroach, the condition of the shower, the door lock issue, the delay during check-in, the furniture mismatch, the state of the carpet, and the overall cleanliness of the room – we completely understand your disappointment, and we assure you that this is not reflective of the level of service and quality we aim to provide.Please know that your satisfaction is of utmost importance to us. Once again, we sincerely apologize for the inconvenience and disappointment you experienced during your stay.

8/10 Good

Kimberly

Disliked: Property conditions & facilities
Bath room in poor condition
Stayed 1 night in Apr 2024
Response from Travelodge on 17 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that you found the condition of the bathroom to be poor during your stay. Maintaining high standards of cleanliness and comfort is a priority for us, and we regret that we fell short of your expectations in this regard. Your comments have been noted, and we will be addressing them with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. We appreciate your honesty as it helps us to identify areas for improvement. If there's anything else you would like to discuss or if you have any further concerns, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

4/10 Poor

Lucia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to move rooms 3 different tomes because each room had issues. First room had nasty water coming up from the sink, the second rooms shower did not work, the 3rd room was a non-smoking but still smelt like musty cigarettes. Rooms were not the best.
Stayed 2 nights in Apr 2024
Response from Travelodge on 16 Apr 2024
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced during your stay. It is unacceptable that you had to move rooms multiple times due to various issues with each one. We understand the frustration and disappointment this must have caused. Rest assured, we take your feedback seriously, and we will address these issues with our team to ensure that such incidents are not repeated in the future. Your comfort and satisfaction are our top priorities, and we are committed to improving the quality of our rooms and services. We appreciate your understanding and hope to have the opportunity to welcome you back for a much improved experience.

2/10 Terrible

Sanan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor experience. My wife and I were travelling around West Coast and decided to make a late night stop at this specific hotel on our drive back home. Incredibly rude staff. Tried to explain to staff and showed them a receipt for the 1 king bedroom I paid for that was guaranteed. I was told that there are no 1 king bedrooms on this property, and was forced to pay extra for the 2 queens. (False advertising) 10 minutes into being at the hotel, my wife managed to take a video and photos of multiple insects and cockroaches in our room AND around the hotel. Very noisy property. Worst travelling experience I have ever had. Would not recommend.
Stayed 1 night in Apr 2024
Response from Travelodge on 21 Apr 2024
We are deeply sorry to hear about the challenges you encountered during your recent stay at our hotel. Please accept our sincerest apologies for the inconvenience and frustration you experienced.Your feedback regarding the service you received from our staff is concerning, and we want to assure you that this does not reflect the level of hospitality we strive to provide. We have addressed this issue with our team to ensure that all guests are treated with courtesy and respect.We apologize for any confusion regarding the room type you reserved and the discrepancy upon check-in. It is never our intention to mislead our guests, and we assure you that we will review our booking procedures to prevent such misunderstandings in the future.Regarding the cleanliness of your room and the presence of insects, we are truly sorry for the discomfort you experienced. Please know that we take hygiene and pest control very seriously, and we have immediately alerted our housekeeping and maintenance teams to address these issues promptly and thoroughly.Additionally, we apologize for any noise disturbances you encountered during your stay. We understand the importance of providing a peaceful environment for our guests, and we will take steps to address any noise-related concerns.Your experience falls far below the standard we strive to uphold, and we are deeply disappointed to hear that we failed to meet your expectations. We understand your decision not to recommend our hotel.Once again, please accept our apologies for the shortcomings you experienced.

4/10 Poor

Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One small towel in the room
Stayed 1 night in Apr 2024
Response from Travelodge on 13 Apr 2024
Thank you for sharing your feedback with us. We apologize for the oversight regarding the towels in your room. Providing ample amenities for our guests is important to us, and we regret any inconvenience this may have caused.Your comments have been shared with our housekeeping team to ensure that such oversights are addressed promptly.

2/10 Terrible

ALBERTO, Elk Grove

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not only it was no space but in my room I had fleas and my back was so swollen because of that Am not going back to that place Big mistake trusting that hotel
Stayed 3 nights in Apr 2024
Response from Travelodge on 13 Apr 2024
We are deeply sorry to hear about your negative experience during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it is distressing to learn that we fell short of meeting your expectations.We take reports of pests very seriously and have immediately addressed this issue with our housekeeping and maintenance teams to ensure that it is resolved and does not recur. Your comfort and well-being are of utmost importance to us, and we regret any discomfort you experienced as a result of this oversight.Please accept our sincere apologies for the inconvenience and disappointment you encountered.

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ihop is connected and they have happy hour 3-8pm. $6-10.
Stayed 2 nights in Apr 2024
Response from Travelodge on 13 Apr 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the convenience of having IHOP connected to our hotel and that you were able to take advantage of our happy hour specials from 3-8 pm, priced between 6-10.We hope you had a wonderful time, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Yessica

Travelled with family and small children
Liked: Amenities
Esta bien 👍 buenos precios pero no hay refrigerador ni microondas y son necesarios especialmente si te quedas por muchos dias
Stayed 3 nights in Apr 2024
Response from Travelodge on 13 Apr 2024
Gracias por compartir tus comentarios con nosotros. Nos alegra saber que nuestros precios le resultaron favorables.Entendemos la importancia de servicios como refrigeradores y microondas, especialmente para estadías más largas, y nos disculpamos por cualquier inconveniente causado por su ausencia. Sus comentarios son valiosos para nosotros y sin duda los tendremos en cuenta mientras trabajamos para mejorar la experiencia de los huéspedes.

2/10 Terrible

Steven

Disliked: Staff & service
I paid and traveled to hotel to find they would not accept my paper copy of my Illinois ID. I then paid for a 2nd Uber to a superior hotel a few miles away but it costs much more. Loved my stay at the "rescue" hotel. Travel Lodge falling off my list for now.
Stayed 3 nights in Apr 2024
Response from Travelodge on 10 Apr 2024
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you encountered during your visit. We understand the frustration of not being able to use your paper copy of your Illinois ID, and we regret any inconvenience this may have caused.Please be aware that it is our hotel policy to only accept valid and government-issued photo IDs for check-in. This policy is in place to ensure the security and safety of all our guests. We apologize if this was not communicated effectively prior to your arrival.We're glad to hear that you found accommodation at another hotel and had a positive experience there. We appreciate your feedback and will use it to improve our communication with guests regarding our policies.

8/10 Good

Lodena

Travelled with partner
The only thing I wish the room had was a mini fridge, otherwise it was a good comfortable room.
Stayed 1 night in Mar 2024
Response from Travelodge on 6 Apr 2024
Thank you for sharing your review with us. We're glad to hear that you found your room comfortable during your stay. We appreciate your feedback regarding the mini fridge and will definitely take it into consideration as we continuously strive to enhance our guests' experience. We hope to have the opportunity to welcome you back again soon and provide you with an even more enjoyable stay. If there's anything else we can assist you with, please feel free to let us know.

2/10 Terrible

Osman hazarbey

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on 6 Apr 2024
We're genuinely sorry to hear that your experience fell short of your expectations. Please know that we take feedback seriously and are committed to addressing any concerns to improve our services. If you're willing to share more details about your stay, we'd greatly appreciate the opportunity to make things right. Your satisfaction is important to us, and we hope to have another chance to exceed your expectations in the future. If there's anything specific you'd like to discuss, please don't hesitate to reach out to us directly.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Travelodge on 6 Apr 2024
Thank you for your positive review! We're delighted to hear that you had a good experience during your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

6/10 Okay

Paul B., Graying

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No outlets to charge phones or plug in our cpap medicaldevice's, nor refrigerator for medications to be stored.
Stayed 6 nights in Mar 2024
Response from Travelodge on 2 Apr 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced due to the lack of outlets to charge your phones or plug in your CPAP medical devices, as well as the absence of a refrigerator for storing medications.Ensuring the comfort and convenience of our guests is a top priority for us, and we regret that we did not meet your expectations in this regard. Your comments are valuable to us, and we will take them into consideration as we strive to improve our amenities and facilities for the benefit of our guests.Please know that we are actively looking into solutions to address these issues and enhance the overall guest experience. In the future, we encourage you to reach out to our front desk staff with any specific needs or requests during your stay, as we are always available to assist our guests in any way we can.

8/10 Good

Elias

Disliked: Amenities
Was trash from remodelation. Never pick it up in a 5 days.
Stayed 5 nights in Mar 2024
Response from Travelodge on 2 Apr 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the trash from our renovation work not being promptly removed during your stay. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret falling short of meeting this expectation.Please rest assured that we are actively addressing the situation and are working diligently to remove all the remaining trash from the renovation as soon as possible. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to resolve this issue promptly.

6/10 Okay

Jose Ramon, Fresno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay overall but there should be a better Wi-Fi connection towards the back end of the hotel’s rooms. There wasn’t enough shampoo, soap, or towels available for all of us. Other then that, it was a pleasant stay.
Stayed 2 nights in Mar 2024
Response from Travelodge on 1 Apr 2024
Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your overall stay with us.We apologize for any inconvenience you experienced with the Wi-Fi connection and the availability of amenities in your room. Your comments have been noted, and we will work to improve these areas to enhance the experience for our guests.We appreciate your understanding and patience, and we hope that despite these shortcomings, you were still able to have a pleasant stay with us.Thank you for choosing to stay with us, and we hope to welcome you back again in the future for an even better experience.

2/10 Terrible

Jake

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and run down. Also lots of commotion going on in the parking lot all night. I guess you get what you pay for
Stayed 1 night in Mar 2024
Response from Travelodge on 1 Apr 2024
Thank you for sharing your feedback with us. We are deeply sorry to hear that your recent experience did not meet your expectations.Ensuring the cleanliness and upkeep of our property is a top priority for us, and we sincerely apologize for falling short in this regard. Your comments have been shared with our housekeeping and maintenance teams, and we will take immediate action to address the issues you've raised.We also apologize for any disturbances caused by the commotion in the parking lot. The safety and comfort of our guests are of utmost importance to us, and we will work to ensure that such incidents are addressed promptly and effectively.We understand your frustration, and we appreciate your understanding that our rates reflect the value we aim to provide. However, please know that we are committed to improving our services and facilities to ensure a more enjoyable stay for all our guests.We hope that you will consider giving us another opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive. B
Stayed 1 night in Mar 2024
Response from Travelodge on 1 Apr 2024
Thank you for taking the time to leave us a review. We are delighted to hear that you found our property to be a good value for your money.We strive to offer our guests a comfortable and affordable stay, and we're thrilled that we were able to meet your expectations in this regard.We look forward to welcoming you back again in the future for another excellent stay!

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be rented by Expedia. It is low cost for a reason. I booked two rooms and both were nasty. Dirty all over, flooring coming up, smells and just trashy. There were tons of people fighting which brought a ton of cops (thankfully) as it was scary. I stayed for a while 10min. Do not book. Not safe and hard to get a refund.
Stayed 1 night in Mar 2024
Response from Travelodge on 2 Apr 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the unacceptable experience you encountered during your recent stay with us. Providing a safe and comfortable environment for all our guests is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations.Your feedback regarding the cleanliness and condition of the rooms is concerning, and we take these matters very seriously. We have shared your comments with our housekeeping and maintenance teams to address these issues immediately and ensure that our standards are upheld to prevent similar occurrences in the future.Additionally, we are deeply sorry to hear about the disturbances you experienced during your stay. We strive to maintain a peaceful and secure atmosphere for all our guests, and we will work with the appropriate authorities to address any concerns regarding safety and security on our property.We understand your frustration regarding the booking process, and we encourage you to reach out to Expedia directly to discuss the refund policy. While we cannot control the booking process through third-party platforms, we will do our utmost to assist you in any way we can.Please accept our sincerest apologies for the inconvenience and discomfort you experienced during your brief stay with us.Thank you for your valuable feedback, and we appreciate the opportunity to improve.

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Mar 2024
Response from Travelodge on 1 Apr 2024
Thank you for taking the time to leave us a review. We truly appreciate your kind words about our staff.Providing excellent service to our guests is our top priority, and we're delighted to hear that our team made a positive impression on you during your stay. Your feedback will be shared with them as recognition for their hard work and dedication.We look forward to welcoming you back again soon for another wonderful stay.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travelodge on 1 Apr 2024
Thank you so much for your fantastic review! We are thrilled to hear that you had a wonderful experience during your stay with us.Ensuring our guests have a memorable and enjoyable stay is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back again soon for another 5/5 stay!

4/10 Poor

Janet, Cuba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a single room and had a phone that didn't work. Bedside lights didn't work. I had one lamp that worked. I am a single woman and didn't feel safe.
Stayed 1 night in Mar 2024
Response from Travelodge on 1 Apr 2024
Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay fell short of your expectations and that you did not feel safe during your time with us.Ensuring the safety and comfort of all our guests is our top priority, and we are sincerely sorry for any inconvenience or discomfort you experienced. Please rest assured that we take your feedback seriously, and we will address the issues you've raised with the utmost urgency.We apologize for the malfunctioning phone and bedside lights in your room. This is certainly not the standard of quality we strive to uphold, and we will work diligently to rectify these issues to prevent them from occurring in the future.Your safety and well-being are of the utmost importance to us, and we want to assure you that we take security measures seriously. We will review our protocols and procedures to ensure that all guests, especially solo travelers, feel secure and comfortable during their stay.We sincerely apologize for any inconvenience or discomfort you experienced, and we hope that you will consider giving us another opportunity to provide you with a more pleasant and enjoyable stay in the future.

8/10 Good

Edward

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Furnishings need to be renovated everything is old
Stayed 1 night in Mar 2024
Response from Travelodge on 24 Mar 2024
Thank you for sharing your feedback with us. We appreciate your honest review and take your comments seriously.We apologize if the furnishings did not meet your expectations during your stay. Please know that we are constantly evaluating and updating our amenities to ensure our guests have a comfortable and enjoyable experience.Your feedback serves as valuable input as we continue to improve our accommodations. We will certainly take your comments into consideration as we plan for future renovations.We hope you'll consider staying with us again in the future, and we're confident that you'll notice positive changes during your next visit.If you have any further concerns or suggestions, please don't hesitate to contact us directly. We are here to assist in any way we can.

10/10 Excellent

Tevita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient
Stayed 4 nights in Mar 2024
Response from Travelodge on 24 Mar 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel convenient during your stay. Providing convenience and comfort to our guests is always our top priority, and we're glad to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back for another convenient stay in the near future. Should you have any further comments or suggestions, please don't hesitate to let us know.

10/10 Excellent

Karandeep

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Travelodge by Wyndham on 19 Mar 2024
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a fantastic stay at our hotel and that you were completely satisfied with your visit.Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and we are delighted that we were able to exceed your expectations. Your glowing review means the world to us and serves as a great source of motivation for our team.We truly appreciate your kind words and are grateful for your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another outstanding stay in the future.

2/10 Terrible

Santhosh

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Travelodge by Wyndham on 18 Mar 2024
Thank you for taking the time to share your feedback with us, although we're disappointed to see that your experience fell short of expectations. We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.We take all guest feedback seriously and use it as a valuable tool for improvement. Your comments will be thoroughly reviewed by our team to identify areas where we can enhance our services and guest experience.If you're willing to provide more details about your experience, we would greatly appreciate it. Your insights will help us address any specific issues and prevent similar occurrences in the future.Once again, we apologize for any shortcomings during your stay and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Janny

Stayed 2 nights in Mar 2024
Response from Travelodge by Wyndham on 18 Mar 2024
Thank you very much for taking the time to leave us a fantastic 5/5 review! We're delighted to hear that you had such a wonderful experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our top priority.Your feedback means a lot to us, and it's truly rewarding to know that we met your expectations. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel again soon!

2/10 Terrible

Annalise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Travelodge SFO Airport North on 17 Mar 2024
We would like to extend our sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is incredibly valuable to us, and we regret that we were unable to meet your expectations.We are deeply concerned to hear about the issues you encountered with our front desk service and the delay in processing your refund. Please know that this is not reflective of the high standards of service we strive to uphold, and we are taking immediate steps to address these issues internally to prevent similar occurrences in the future.We understand the importance of timely and efficient service, and we apologize for any inconvenience or frustration this may have caused you. Rest assured that we are committed to rectifying the situation and ensuring that necessary improvements are made to enhance the guest experience.We would appreciate the opportunity to further discuss your concerns and regain your trust. If you would be willing to provide more details about your experience, please don't hesitate to contact us directly.Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 Excellent

Rajmohan

Stayed 3 nights in Mar 2024
Response from Travelodge Airport North on 17 Mar 2024
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience during your recent stay at our hotel.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that we succeeded in exceeding your expectations. Your kind words about our facilities, amenities, and staff mean the world to us, and we will be sure to share your feedback with our team.It was a pleasure to have you as our guest, and we are grateful for your support and positive recommendation. We look forward to welcoming you back for another outstanding stay in the future.If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

4/10 Poor

Christine

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room had holes and stains in the carpet, peeling paint and loose linoleum flooring in bathroom.
Stayed 1 night in Mar 2024
Response from Travelodge SFO Airport North on 11 Mar 2024
We sincerely apologize for the disappointing experience you described during your recent stay with us. Your feedback is deeply concerning, and we regret that we fell short of your expectations.The conditions you mentioned regarding the holes and stains in the carpet, peeling paint, and loose linoleum flooring in the bathroom are completely unacceptable. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we did not meet this standard during your stay.Your feedback has been shared with our maintenance and housekeeping teams, and we will be reviewing our procedures to ensure such issues are not repeated in the future.We sincerely appreciate your feedback as it helps us to identify areas for improvement.

6/10 Okay

Hla

Stayed 1 night in Mar 2024
Response from Travelodge on 1 Apr 2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your recent experience did not meet your expectations.We take all feedback seriously and are committed to addressing any concerns raised by our guests. Your comments provide us with valuable insights into areas where we can improve our services and facilities.Please know that we will carefully review your feedback and take appropriate action to address the issues you've highlighted. Our goal is to ensure that all of our guests have a positive and enjoyable experience during their stay with us.We sincerely apologize for any inconvenience or disappointment you experienced, and we hope that you will consider giving us another opportunity to provide you with a more satisfying stay in the future.

2/10 Terrible

Danielle

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
I came for a surgery at a nearby hospital and was staying for just 2 nights. Our room smelled musty and the beds were terrible. The walls were so thin that we could hear our neighbors all night. The bathroom had mold starting to grow and the bedding was just a thin blanket, not even fitted sheets to the bed. Needless to say, we spent a little extra to just abandon our second night and stayed at the hampton down the road. I got a good night's rest after my surgery thanks to the switch.
Stayed 2 nights in Mar 2024
Response from Travelodge SFO Airport North on 11 Mar 2024
Thank you for sharing your feedback with us, and we deeply apologize for the disappointing experience you had during your stay with us. Your comfort and well-being are our top priorities, and we regret that we fell short of meeting your expectations.We sincerely apologize for the issues you encountered, including the musty smell, uncomfortable beds, thin walls, mold in the bathroom, and inadequate bedding. Please know that your comments have been taken seriously, and we will be addressing these issues with our team immediately to prevent similar occurrences in the future.We are glad to hear that you were able to find a comfortable stay elsewhere for your recovery after surgery. Your health and comfort are of utmost importance to us, and we regret any inconvenience caused during your time with us.We appreciate your feedback as it helps us to improve.

10/10 Excellent

abiola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient and not too expensive
Stayed 4 nights in Feb 2024
Response from Travelodge SFO Airport North on 11 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel convenient and reasonably priced.Your satisfaction is our top priority, and we're glad that our location and pricing met your needs. We strive to provide excellent value for our guests without compromising on quality.We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon.

8/10 Good

Kurt, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was less than happy when I found out there was up-charge for the safe, but they couldn’t get me a key for my room. Otherwise, everything was ok.
Stayed 4 nights in Feb 2024
Response from Travelodge SFO Airport North on 11 Mar 2024
Thank you for sharing your feedback with us. We're glad to hear that overall, your stay was satisfactory.We apologize for any inconvenience caused by the up-charge for the safe and the issue with obtaining a key for your room. Providing seamless service is important to us, and we regret that we fell short of your expectations in this regard.Your comments have been noted, and we will review our processes to ensure a smoother experience for our guests in the future.We appreciate your feedback as it helps us to continually improve our services.