San Francisco Spa Hotels

"Some staff seemed to expect high tips and if they did not get them service was not great, front staff talked very fast and did not explain things very well"

"All around is a great property to visit and very much the valley that you pay for you get more than that"

"Food was great, staff friendly and the property clean! We had a great stay! "

"I feel like we were ‘shunned’ because we booked our room on Expedia and not through the hotel. We were put in one of the back buildings which is old and not updated. I’m sure the bed is from the 90s! The floor in the room hasn’t been washed for ages… The staff is always great at Paradise and the beach is beautiful. My family has been members here for 30 years and because of the cartel incident, bookings were canceled. So I booked a quick trip on Expedia "

"We just went for a long weekend and it was perfect. It was just my 5 year old and I with the intention to relax and not worry about anything for a few days. From the moment we arrived at the airport, we were greeted warmly and taken to our private transportation. We arrived to the hotel and while I'm bilingual (much more fluent in English), I decided to try to stick to Spanish on the trip. However, it was great that the staff were all bilingual because my son only speaks English. They made him feel important and were all super friendly and helpful any time we interacted - the front desk, concierge staff, everyone. We were informed of the layout, our dining options, how to plan activities/excursions, things going on at the hotel, etc. Basically anything we would need while there, they were there to help which was very comforting. The room was clean. It was my birthday and they adorned my door which was a cool surprise. They also brought me a cupcake which my son appreciated because he loved that they did something special for me. Christi at the towel kiosk was super helpful every day and it was nice to be welcomed by her as we started our day at the pools. The pools were all great - clean and great options for kids. We have done many international trips in my sons' short life so far but I can tell this place will always have a special place in his heart. He was very disappointed to leave so I may have promised we'd go back even if it's just for a long weekend :) "

"Awesome staff...great food choices..huge variety of drinks..close to shopping "

"Room service was poor didn’t clean the floor and bathroom for 12 days, but pool staff Eduardo, Mayra and Danny excellent customer service and friendly staff."

"Everything was very nice Staff was wanderfull "

"Overall the property is well kept considering the finished wood stairs and rafters. All the staff are very courteous, kind, and helpful. We had almost left some personal items in the room and just 5 mins after checking out, we were informed that we left items in the cooler. We were able to go back to the room to recover our items. The resort is certainly a family-friendly atmosphere with activities for the kids all day, inside kids club as well as outside kids club. The room was serviced everyday with fresh towels and bedding. Beach resorts tend to have sand everywhere but Marival somehow kept it free of sand after our room was serviced. Reasons I don’t give 5 stars: rooms are very small. No fresh fruit in any of the bars/drinks. All the Chicken taste like a freezer. Pizza place only open for dinner. Lack of protein options for breakfast."