Restaurant
Check availability

Reviews of SFO El Rancho Inn SureStay Collection by Best Western

3 out of 5
SFO El Rancho Inn SureStay Collection by Best Western
1100 El Camino Real, Millbrae, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 984 out of 2155 reviews" "
Rating 8 - Good. 612 out of 2155 reviews" "
Rating 6 - Okay. 297 out of 2155 reviews" "
Rating 4 - Poor. 147 out of 2155 reviews" "
Rating 2 - Terrible. 115 out of 2155 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

juan, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive to the airport. Good breakfast included
Stayed 1 night in Apr 2024
Response from Vivian on 30 Apr 2024
Thank you for staying with us

10/10 Excellent

Key

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best!
Stayed 5 nights in Apr 2024
Response from Vivian on 30 Apr 2024
Thank you for staying with us

6/10 Okay

Ian, Woodgate Beach

Travelled with partner
Liked: Staff & service
Positives: The staff responded quickly & assisted us when we had an issue with using our bathroom tap. The breakfast was very good. There were lots of choices, including fresh fruit, & the staff were pleasant & helpful. Recommendation for food near the motel: We enjoyed a very good pizza at Mountain Mike's just down the road for a late dinner. The staff that worked there were fantastic. Negatives: There was a wet area of carpet near the bathroom sink; we suspect there was a small, but not obvious, leak in the plumbing, & advised reception the next morning. It didn't really impact us greatly but we had to put the bathmat over it to soak up the water, which also soaked up a lot of dirt from the carpet. That issue definitely needs addressing or they will get a lot of complaints. The airconditioning was problematic. There was a lot of noise (from trains, we think it was), but not sure. That might not bother City folk, but we live in a quiet beach area & found it difficult to sleep.
Stayed 1 night in Apr 2024
Response from Vivian on 30 Apr 2024
Thank you for staying with us

8/10 Good

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from V on 30 Apr 2024
Thank you for staying with us

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Vivian on 30 Apr 2024
Thank you for staying with us

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property next to the airport and train and Bart Stations. There are so many places to eat or order food with a wide variety to choose from . It’s a nice clean , quiet place to escape for a few days !..
Stayed 2 nights in Apr 2024
Response from Vivian on 29 Apr 2024
Thank you for staying with us

10/10 Excellent

Roy, Manteca

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Vivian on 29 Apr 2024
Thank you for staying with us

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
Mediocre. Not bad but not good.
Response from Vivian on 29 Apr 2024
Thank you for staying with us

4/10 Poor

Eilis

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Vivian on 29 Apr 2024
Thank you for staying with us

2/10 Terrible

Marco Antonio

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Mold and paint peeling from the walls of our room , bathroom fan does not work. Charge you extra money for extra car. Breakfast continental style was good and the staff around was very friendly and ready to help with anything.
Stayed 6 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staying here when we travel
Stayed 1 night in Apr 2024
Response from Vivian on 25 Apr 2024
Thank you for staying with us

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vivian on 25 Apr 2024
Thank you for staying with us

10/10 Excellent

Luoai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Vivian on 24 Apr 2024
Thank you for staying with us

4/10 Poor

xiaoming

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Propeety seems really old and unkempt. Not sure if i would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Great
Stayed 1 night in Apr 2024
Response from Vivian on 23 Apr 2024
Thank you for staying with us

10/10 Excellent

Ebon

Business traveller
Great staff. Had a late night check in and they were so helpful.
Stayed 1 night in Apr 2024
Response from Vivian on 23 Apr 2024
Thank you for staying with us

10/10 Excellent

Key

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there quite often over the last couple of years, I like the cleanliness of the rooms, close to dining options, the breakfast is absolutely amazing.
Stayed 3 nights in Apr 2024
Response from Vivian on 23 Apr 2024
Thank you for staying with us

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Vivian on 23 Apr 2024
Thank you for staying with us

10/10 Excellent

Valtercides

Liked: Cleanliness, staff & service, property conditions & facilities
Visit places
Stayed 2 nights in Apr 2024
Response from Vivian on 22 Apr 2024
Thank you for staying with us

6/10 Okay

Carlos

Travelled with partner
Disliked: Staff & service
Na
Stayed 2 nights in Apr 2024
Response from Vivian on 22 Apr 2024
Thank you for staying with us

10/10 Excellent

LilyAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and best breakfast.
Stayed 1 night in Mar 2024
Response from Vivian on 22 Apr 2024
Thank you for staying with us

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vivian on 22 Apr 2024
Thank you for staying with us

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay over here would come back again.
Stayed 2 nights in Apr 2024
Response from Vivian on 19 Apr 2024
Thank you for staying with us

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to eating and shopping. Easy access to airport!
Stayed 1 night in Apr 2024
Response from Vivian on 24 Apr 2024
Thank you for staying with us

8/10 Good

velimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Vivian on 19 Apr 2024
Thank you for staying with us

8/10 Good

Sabrina, Tucson

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here before. Both times the room was nice and clean and beds comfortable. Had a fridge. I don’t know if I feel totally comfortable about the surrounding area but on the property it seemed fine. Both times the staff were not friendly or helpful. They always seem put out. The price is okay and it’s near the airport which is why I chose it both times.
Stayed 1 night in Apr 2024
Response from Vivian on 18 Apr 2024
Thank you for staying with us

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place near the airport and this was perfect.
Stayed 1 night in Apr 2024
Response from Vivian on 17 Apr 2024
Thank you for staying with us

8/10 Good

Baiju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place near to SFO
Stayed 2 nights in Apr 2024
Response from Vivian on 17 Apr 2024
Thank you for staying with us

8/10 Good

Eduardo

Stayed 1 night in Apr 2024
Response from Vivian on 18 Apr 2024
Thank you for staying with us

6/10 Okay

Robb

Travelled with partner
Liked: Staff & service
Staff was kind. Hotel was very dated. The carpet was disgusting but everything else was clean. They put us in the back and it was quiet except you’re right next to the train tracks. I heard the trains honking and going by all night. Thankfully I just turned on white noise and did my best to sleep. Prob will not stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spanish style building and clean
Stayed 1 night in Apr 2024
Response from Vivian on 17 Apr 2024
Thank you for staying with us

2/10 Terrible

Lucas

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my worst hotel experiences ever. The restaurant isn’t actually open. Our room keys locked us out of our room after we put all our stuff in it. The neighbors were yelling and fighting late at night and even after multiple complaints were made the staff didn’t handle the disturbance but instead moved us to a different room at 1am. At least they did something I guess. Not nearly as nice as was made to look by photos. Don’t reccomend.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard, Chico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last 20 years have stayed at El Rancho every time we have traveled out of SFO. Always a good experience.
Stayed 1 night in Apr 2024
Response from Vivian on 15 Apr 2024
Thank you for staying with us

10/10 Excellent

Serkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Vivian on 15 Apr 2024
Thank you for staying with us

8/10 Good

Dorla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for SFO. Always nice and helpful.
Stayed 1 night in Apr 2024
Response from Vivian on 15 Apr 2024
Thank you for staying with us

8/10 Good

Arkady, palo alto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, better than average (Best Western) breakfast. The rooms are old, not updated. We did not like the smell (nothing awful or annoying, just slight not pleasant odor when entering a room). Still -- a pretty good option on this area and less expensive than Best Western Coyote Point.
Stayed 1 night in Apr 2024
Response from Vivian on 15 Apr 2024
Thank you for staying with us

4/10 Poor

Thaar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay for one night.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I really love it here. Very home away from home. Great staff and mgt. Really love the fountain wishing well under the palm trees. Love they only do a $50 deposit unlike many others. Public transit wonderful there. I do not own a car yet I'm attached to the world there. Very ez options for SFO travel or employment. Good spot💝
Stayed 3 nights in Apr 2024
Response from Vivian on 12 Apr 2024
Thank you for staying with us

6/10 Okay

John

Travelled with partner
Room had a bad smell and they wanted $15 for the parking in front of every room have a parking spot and had tons of extra parking make sure before booking if they change for parking get some other hotel they lots around the area gives you parking
Stayed 1 night in Apr 2024

8/10 Good

nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train comes by often and blows loud whistle/horn. I like getting up early so no problem, but others may not appreciate it lol. Breakfast eggs with cheese and bell peppers were AWESOME!!! OJ was orange water lol. The $15 per night parking was a surprise I did not see on Expedia. I would totally stay again, but I'd bring my own OJ. Oh and no microwaves in room and fridge has no freezer section. Overall, super happy with stay. Service and workers there were EXCELLENT!!!!
Stayed 4 nights in Mar 2024
Response from Vivian on 10 Apr 2024
Thank you for staying with us

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Nice place with good food
Stayed 1 night in Apr 2024
Response from Vivian on 9 Apr 2024
Thank you for staying with us

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es muy bueno si vas a volar el siguiente día está súper cercas del aeropuerto
Stayed 1 night in Mar 2024
Response from Vivian on 9 Apr 2024
Thank you for staying with us

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. Stayed here 8 or 10 years ago and found it to still be a superior managed hotel. Very lovely grounds, breakfast, pool, and best of all, The Staff! I was originally booked at a cheaper hotel on the other side of SFO and they did not honor my paid reservation due to an out of state paper ID. What are u supposed to do? So I tried Best Western and spoke with desk staff and manager and they graciously made accommodations for me. Love this place!
Stayed 3 nights in Apr 2024
Response from Vivian on 9 Apr 2024
Thank you for staying with us

6/10 Okay

Renita

Travelled with partner
Breakfast was good, except for the coffee that was served...did not taste good. The shower curtain was ripped and the bar was bent so when taking a shower water would get onto the floor. Remote for the TV did not work and there was no way to hook a smart device to watch Netflix. Otherwise bed was good and the place was quiet. Transportation was easy to use with bus and BART near by. Thank you!
Stayed 3 nights in Mar 2024
Response from Vivian on 2 Apr 2024
Thank you for staying with us, we will notify our maintenance team to follow up.

10/10 Excellent

SUNG

Stayed 1 night in Mar 2024
Response from Vivian on 22 Apr 2024
Thank you for staying with us

6/10 Okay

Minda

Travelled with family
Liked: Staff & service
Parking
Stayed 1 night in Mar 2024
Response from Vivian on 25 Apr 2024
Thank you for staying with us

10/10 Excellent

Serkan

I like I like it
Stayed 1 night in Mar 2024
Response from Vivian on 29 Mar 2024
Thank you for staying with us

6/10 Okay

Adel

It was close enough to the airport for my purpose. Overpriced overall given the facility.
Stayed 1 night in Mar 2024
Response from Vivian on 1 Apr 2024
Thank you for staying with us

10/10 Excellent

RAMON, Rancho Palos Verdes

Stayed 1 night in Mar 2024
Response from Vivian on 17 Apr 2024
Thank you for staying with us

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Might have a little bit of historic cigarette smoke lingering in the room. Or maybe just musty. Staff were expert, included breakfast was the last of its kind! Hot food, huge variety, comfortable spacious dining tables and chairs. Staff in the dining area were VERY professional. Shower is dated which can be charming but not charming at the same time. It works and was a welcome thing on a rainy arrival. Thank you, I will definitely return to this friendly, well priced vintage hotel.
Stayed 1 night in Mar 2024
Response from Vivian on 5 Apr 2024
Thank you for staying with us