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Reviews of Hotel des Arts

3 out of 5
Hotel des Arts
447 Bush Street, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 226 out of 881 reviews" "
Rating 8 - Good. 335 out of 881 reviews" "
Rating 6 - Okay. 195 out of 881 reviews" "
Rating 4 - Poor. 77 out of 881 reviews" "
Rating 2 - Terrible. 48 out of 881 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Zdravko, Palos Heights

Travelled with family
Liked: Cleanliness, amenities
Everything is good.
Stayed 15 nights in Mar 2024

4/10 Poor

Robert

Stayed 8 nights in Jan 2024

2/10 Terrible

Spencer

Disliked: Staff & service, amenities, property conditions & facilities
NOBODY WORKS HERE!!! This hotel is run by an app, I would not recommend staying here. Please don’t support a place that doesn’t employ people. No security, no lock on the door beyond the smart lock, no chain or latch. Tv barley worked, shower was warm half the time, no ice machine, no breakfast or anything, there’s a kurig in the “common area” that you are asked to keep clean like it’s a dorm.
Stayed 2 nights in Jan 2024

8/10 Good

Kenneth, San Diego

Liked: Cleanliness
This is an economical, no frills hotel conveniently located right in the heart of downtown San Francisco, but far enough away from the Cable Car lines so you don't have to listen to their clanging. Good restaurants are nearby, and so is BART/Muni. In January, the nights were cold, so the small radiator kept the room warm enough, but little of its heat made its way into the tiny bathroom
Stayed 2 nights in Jan 2024

10/10 Excellent

Ellen

Stayed 2 nights in Jan 2024

8/10 Good

Bernd

Liked: Cleanliness, staff & service
This is a conveniently located no-frills hotel. It has all one needs which worked for me. However, besides the cleaners, you will hardly see any staff.
Stayed 9 nights in Dec 2023

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked being able to come and go without front desk staff, though it felt like no one was there to field concerns. Fold out Bed/Couch in our suite was sub par for either and made for an unusable salon. T.V. in our bedroom was not functioning. Bed is excessively stiff and bedding smelled of bleach. Had hopes for continental breakfast, alas none was to be had. Overall acceptable value for price though there is a missed opportunity for connecting visitors with contemporary SF art and culture.
Stayed 1 night in Dec 2023

4/10 Poor

Attreyee

Business traveller
Liked: Cleanliness
Disliked: Staff & service
First the pros: clean and quiet room, nice location, very close to Union Square. The cons: 1) There is no physical key to the room. You have to download a phone app. So, non-smartphone users, this place is not for you. 2) Extremely uncooperative staff: There are no human beings at the reception to help you. Everything is done over the phone. I had already paid $100 to reserve the room. However, when I reached the hotel after a 24 hour long flight, I was told that I will only be issued a key if I make a full amount. When I tried using the website link to pay, both my credit cards were declined. The person on the phone was adamant that I would not be allowed in unless the full amount is paid immediately. Finally, I had to call a friend overseas to make the payment. 3) It was cold in December in San Francisco. The heater in the room didn't work. The additional lock on the door didn't work. To top it all, the shower did not work. When I requested a room change, it was declined. I then requested an option to take a shower in one of the empty rooms. That too was declined. I was understandably upset. In response, I was accused of being rude and that I was "yelling", none of which was true. There was a common shower right next to my room, the existence of which was never revealed to me. 4) Tiny room The maintenance staff, however, were a blessing. They provided me with portable heaters, extra blankets and told me of the shower next door. Without them I would have been lost.
Stayed 7 nights in Dec 2023

8/10 Good

Zdravko, Palos Heights

Travelled with partner
Liked: Cleanliness, staff & service
Good location and clean.
Stayed 21 nights in Oct 2023

10/10 Excellent

Krystal Simone, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Angela

Stayed 5 nights in Oct 2023

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, excellent check in, unique and super cool room. Vintage and well taken care of.
Stayed 2 nights in Oct 2023

6/10 Okay

Everett

Business traveller
Just eh really
The building is in a good location. I did not interact with any staff. There is free coffee & water in the lobby which is nice. Unfortunately my room 206 smelled rotten due to some kind of back up in the sewage. I had to keep my bathroom door closed to try to reduce the smell (window was bolted shut) additionally there was about 12 fruit flies in the room, took me about 20 minutes to eliminate those. The staircase to the second floor is very steep and narrow, but it’s understandable since it’s an older building. Probably wouldn’t return to this location personally.
Stayed 1 night in Oct 2023

8/10 Good

Zdravko, Palos Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good! We will back again
Stayed 2 nights in Oct 2023

8/10 Good

Catalina Pire

Liked: Cleanliness, staff & service
Very European-like small rooms. The room was clean and the bed was comfortable, but there was no light other than the ceiling one, which was a bit uncomfortable. The flat-screen TV with streaming service options was great!
Stayed 1 night in Oct 2023

8/10 Good

Webly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entry was okay after hours
I had too many hotel.com emails to find the right one to find the code to get into the building.
Stayed 1 night in Oct 2023

6/10 Okay

Jessica

Business traveller
Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The original graffiti art in the rooms is amazing!
Stayed 3 nights in Oct 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Good locations
Stayed 3 nights in Sep 2023

10/10 Excellent

Sam

Stayed 7 nights in Sep 2023

10/10 Excellent

russell, Pomona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place easy check in
Stayed 21 nights in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The housekeeping staff really, really wants to clean your room everyday. Highly unusual for a Hotel in this price tier. I’m fine with self check in and out and limited front desk hours. If you you are someone that needs lots and lots of handholding from the front desk, this may not be for you. But no Hotel in San Francisco in this price tier would provide you with that handholding and even much more expensive hotels no longer perform daily housekeeping as part of your room rate.
Stayed 7 nights in Aug 2023

10/10 Excellent

Sheryl, Green Cove Springs

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a wonderful and central location, close and accessible to everything. The staff are very nice and the rooms/beds are very comfy and clean. Just a note... the rooms aren't large and there isn't a huge amount of space to hang stuff. This is a great place for longer stays as well as short, I was there 9 days, but could have been happy for a longer stay, with a mini fridge in the room and coffee, tea, toaster and microwave down in the lobby dining area. If you are looking for a good-priced place to stay downtown, I highly recommend Hotel des Arts.
Stayed 9 nights in Aug 2023

4/10 Poor

Hooman

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk is rude and irresponsible, no AC, no window. No fresh air. No ventilation. I felt I am choking. Supper hot room. I scraped from there and stayed in another place dispte I checked in and my money was gone. Though I am hoping Expedia refund me.
Stayed 1 night in Aug 2023

8/10 Good

Alfonso

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall not that great of a hotel it very affordable and the staff is great so that gives it brownie points but there are a lot of things I would suggest for couples or families to look around elsewhere. If you’re young and single this is not a bad option.
Stayed 8 nights in Aug 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SF vacation
Beautifully decorated hotel. Clean and inviting. The hotel is centrally located in a safe area close to dinning and shopping. The staff was extremely kind and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Theodore, San Bruno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is great! Perfect location while visiting the city and worth the value. Room had a very cool painted wall! Def gonna stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for a unique SF experience
Lovely, comfortable hotel that is right next to the Dragon Gate of Chinatown and conveniently located to everything. My room was so cozy and clean. Loved the clawfoot bathtub (totally enjoyed a bubble bath). Felt like home away from home!
Stayed 4 nights in Jul 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable bed, good communication and ease of check in. Only issue I had was the communal bathroom near my room needs attention to the door, it bangs shut loudly everytime someone uses it
Stayed 3 nights in Jul 2023

8/10 Good

Ashlee D

Liked: Cleanliness, staff & service
Loved the room and decor and proximity to Chinatown. Wished it had air conditioning or at the very least, a ceiling fan. The air was stagnant, hot, humid, and the windows would not stay up and we were afraid to leave them (that they would break) up due to one dropping on us.
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was so winderful! I enjoyed it throroughly.
Stayed 3 nights in May 2023

8/10 Good

tim

Stayed 3 nights in Jun 2023

10/10 Excellent

Kareena

Liked: Cleanliness, property conditions & facilities
Enjoyed the art
Stayed 2 nights in Jun 2023

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

2/10 Terrible

Julio

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
You get what you pay for - no heat and hot water
I had three issues my first night there. The first was no hot water, the rug that they had in sitting room had a corner that bent up and I kept tripping on it, and third, was no heat in the room, the thermostat had a lock on it. I called the after hours number (no on site person after a certain hour) to complain, I was told maintenance would address the issue the following morning. That morning, no hot water, even though I let the water run for 6 minutes as the customer support person suggested. In the evening, I called to see what they did about the water since I saw the carpet was fixed, and was told the heat works on a timer since it is an old system. It never went on. There were no notes regarding the shower. I shower at night and in the morning, and at no time during my stay was there any hot water. I called the front desk every day to complain and they suggested I run the water for 15 minutes because it's "old building". One morning, I let it run for an hour, and still no hot water. Not even the sink had hot water. They claim I was the only person to complain. I paid for ADA room, and they did not have another ADA room to move me to, only a very small room. The dismissiveness that just because this was an old building, to expect this type of service is beyond troubling. They should put that on their website, because apparently, once you check-in, the "it's an old building" excuse prevents them from doing anything about it.
Stayed 3 nights in May 2023

10/10 Excellent

Paul, Rancho Cordova

Stayed 3 nights in May 2023

6/10 Okay

Christopher

Liked: Cleanliness
I'm surprised the room didn't come with toiletries
Stayed 5 nights in Mar 2023

2/10 Terrible

Alice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This seems to be an ex-hostel, jazzed up with some paint. No check in staff. No bell, or luggage storage on checkout. No safety lock on door!! Bathroom sink in bedroom, No vanity. No coffee machine in room. Cleaners are lovely, but there was a poop-covered washcloth under the clawfoot tub on checkin, and the poor woman had to come and take it away with her bare hands. Room was kept clean and tidy, and cleaning staff are hardworking and blameless: management however did not offer a room upgrade or assistance beyond making the poor lady come and remove the item.
Stayed 4 nights in Mar 2023
Response from Wes B on 25 Mar 2023
I am confused by your review.....if you consider the hotel just an ex-hostel,jazzed up with some paint then what kind of room upgrade were you expecting?There is luggage storage if you had asked and no there is not individual coffee machines in each room but a very nice keurig coffee machine in the lobby and a deadbolt (for security & safety) on each door.Best Regards,WesleyHotel Des Arts

8/10 Good

JILLIAN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The stay here was 9/10. It is a budget hotel and well priced to reflect as such. I would have rated it a 10 but the power went out in our room one night; they fixed the issue soon there after though.
Stayed 7 nights in Feb 2023

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple. Clean. Across from Chinatown.
Simple. Clean. Located right across the street from Chinatown. Lacked ample hot water in morning and at night, but other than that was just what we needed.
Stayed 2 nights in Feb 2023
Response from Guest Relations Team on 24 Feb 2023
Hi Lindsay,Thank you for leaving a review. Heater concern was checked and fixed. We value our guests comments as we only work for the best experience our clients can get during their stay with us. We are looking forward to host you again on your next visit.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and price! Just what we needed.
Response from Guest Relations Team on 13 Feb 2023
Hi Jennifer,Thank you for your positive feedback. Providing the best stay experience to all our guests is our priority. We hope to host you again on your next visit and get a 5 star review. Cheers!

4/10 Poor

stacie

Liked: Cleanliness, staff & service

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
No heating possibility
I get in to the room, and there is no one at the lobby to talk to but I asked how to use the heater and was then told “the heater doesn’t work” and then “the heating is out in the hotel” it was already 5 pm and after asking for a refund and a reason for not being notified of such a big reason to cancel and get a refund I was not responded to.
Stayed 1 night in Nov 2022

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel des Arts is low-frills, but gets the job done with funky flair at a reasonable price. Beds are clean and comfortable. Rooms are quiet. Location is hard to beat. Only downside is the elevator is out. I travel light and a few flights of stairs is just a bit of extra exercise, but for those with a lot of luggage or who aren't up for a climb, call ahead to see if it's fixed or not.
Stayed 3 nights in Nov 2022
Response from Wes B on 15 Nov 2022
Hello Josh,Luckily the elevator’s fabricated part finally arrived & is starting the install today. Thanks for being so patient.Best Regards,WesHotel Des Arts

4/10 Poor

Deanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I picked this hotel because of the pricing and I thought it looked trendy and fun. If I was younger and looking for a hostel sort of hotel, I would love this place and my expectations would be different but as a family trip I expected a bit more. The heat didn’t work so we froze every night if we weren’t under our covers (we tried all the suggestions for making the heat work), we had an issue with bugs in our room and they graciously moved us to a different room and made it right, but the last day we didn’t have warm water after leaving it running for several minutes. And we were on the 4th floor and the elevator was broken. So, to say we were disappointed with our stay would be an understatement. I can say the staff were wonderful and the location was excellent.

6/10 Okay

Omar

10/10 Excellent

Amudha

Stayed 2 nights in Oct 2022

6/10 Okay

shantelle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in was easy, elevator is still broken, water machine broken, room was nice but we did check out 3 days earlier as there was no A/C and someone was working above us which caused a lot of noise every night and all night long. I probably wouldn’t recommend this hotel. I’d Spend a little more money for a better hotel.
Stayed 8 nights in Oct 2022