In-room safe, soundproofing, iron/ironing board, free cots/infant beds

Reviews of Homewood Suites by Hilton Belmont

3 out of 5
Homewood Suites by Hilton Belmont
1201 Shoreway Rd, Belmont, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 257 reviews" "
Rating 8 - Good. 55 out of 257 reviews" "
Rating 6 - Okay. 17 out of 257 reviews" "
Rating 4 - Poor. 12 out of 257 reviews" "
Rating 2 - Terrible. 8 out of 257 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

MOHAMED ABDULLA A J, Doha

Liked: Staff & service, amenities, property conditions & facilities
The property is good. Need to work on making sure the provide clean towels
Stayed 15 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Mohamed,It's always a pleasure hearing from our guests. We're glad your overall stay was pleasant, and we appreciate your feedback about the towels. If you're in the area again, please come back to see us.

10/10 Excellent

Sinai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it had all the necessary things and was very close to stores also close to the freeway.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Sinai,Thank you for your perfect rating! It was wonderful having you as our guest recently, and we appreciate you mentioning our excellent amenities. Hopefully, you took full advantage of the convenience our location affords our guests! Take care, and know we'd be delighted to welcome you back anytime.

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service
Fire 🔥 alarm in room is covered with a bag
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Kyle,Thank you for your feedback and for bringing this to our attention. Our guests' safety is our top priority, and we will address this issue immediately to ensure that our safety standards are upheld. Again, we appreciate your comments.

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suite near Redwood Shores Lagoon where I went to watch a college rowing event. Met my needs perfectly.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Lori,Thank you for staying at Homewood Suites by Hilton Belmont. We are so happy to hear that you enjoyed your stay and took full advantage of our convenient location. Your review is greatly appreciated, and we look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Xiwu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Xiwu,Thank you for choosing Homewood Suites by Hilton Belmont and for sharing your lovely five-star review. Our team is one of the best in the business, so we are thrilled you were impressed. We look forward to welcoming you back for another great visit.

6/10 Okay

Annie

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This hotel looks nice, but wasn't very clean. The pool and hot tub would have been much more enjoyable without all of the hairballs we found everywhere. The hallway rug wasn't vacuumed at all during our 2 night stay. The chairs, couch and rug in the room were heavily stained. The person staying above us was moving furniture around at odd hours of the night and sounded like they were exercising in the room. In all, it was fine, just not as nice as it could have been. I've stayed in equivalent hotels for 1/3 of the price.
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Annie,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness, and we'll pass your comments along to our housekeeping staff. Please also accept our apologies for any concerns about noise from other guests. Our staff is always happy to assist in situations like this. Should you be in the area again, we hope you'll come back to see us.

10/10 Excellent

Susana

Stayed 1 night in Mar 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered your basic needs. Jim, laundry, breakfast, and an inside pool. The I believe the manager Shawn is five stars.
Stayed 14 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Derek,Thank you for choosing Homewood Suites by Hilton Belmont and for sharing your kind review. We are delighted that you were impressed with everything from our delicious breakfast and wonderful amenities to our nice pool and Shawn's friendly service. We look forward to welcoming you back for another great stay.

10/10 Excellent

Evelia

Very quiet and clean
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Evelia,Our team strives to make the experience of every one of our guests relaxing and enjoyable, and it's a delight knowing this was your experience with us. We also appreciate your highlight of our dedication to cleanliness, and we look forward to welcoming you back to Homewood Suites by Hilton Belmont in the future.

10/10 Excellent

Evelia

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and very clean property
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Dear Evelia,Our team strives to make the experience of every one of our guests relaxing and enjoyable, so we're thrilled to hear our quiet atmosphere and clean property helped make you comfortable. We look forward to welcoming you back to Homewood Suites by Hilton Belmont for another five-star visit; until next time!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chanhseng

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Min

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Hidenori, Corona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 2 nights in Dec 2023

10/10 Excellent

ASHLEY CALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Nice!
Always a comfy, clean stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Sinai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was great it had a very clean environment and very accessable to the freeways. Overall loved the stay!
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful hotel, I celebrated my bday. I will return, my family and friends already heard from me how nice is to stay at the Hilton in Belmont, I am definitely returning.
Stayed 1 night in Dec 2023

10/10 Excellent

AZIA

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the indoor pool and patio area. Staff are nice.
Stayed 1 night in Nov 2023

2/10 Terrible

dalia

Stayed 2 nights in Nov 2023

6/10 Okay

Maryam

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The internet was horrible… not easy to connect and would get disconnected every 5 min

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 2 nights in Oct 2023

6/10 Okay

Josue

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
There was not enough towels for my family and I. I had to call for towels 2x. Also there was no blankets for my kids bed which I also called for. I also found a moldy plate of food in one of the cabinets. The provided body wash was also empty.
Stayed 2 nights in Sep 2023

8/10 Good

Bernice, Moreno Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lacking compared to other similar hotels
Stayed 2 nights in Sep 2023

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness
Not what I expected for Hilton suite
The room we stayed in was adequate; however, there were flaws during our stay: (1) a big stain in the carpet in the living area; (2) the bathroom smelled like dog urine -- faint, but it was present (this after waiting a while to get our room ready); (3) breakfast is underwhelming for a Hilton suite. In the hotels I've stayed at, from 2 stars to 5 stars, they provided eggs and another protein (i.e., bacon, sausage links, etc.) Not here. It was only scrambled eggs and overcooked and dry for 4 straight days. Not sure if not serving a second protein is a cost-cutting measure, but at least learn how to cook eggs properly. Most of the staff were nice, from the maintenance guy to the cleaners. Unfortunately, the front desk woman, when we arrived, could use a little more customer service training and attitude improvement. Travelling with kids is not easy especially when they are young. When your room is not available around check-in time, it's frustrating but I understand it happens. The problem with the front desk is she did a poor job conveying the info about when our room will be available. "I don't know what to tell you" is never an acceptable response especially after she already gave an arbitrarily selected time range to wait. I know she hates her job and is just going through the motions and doing the bare minimum but if you're going to be the front-facing staff for the hotel -- DO BETTER!
Stayed 5 nights in Aug 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Yusuke

Stayed 6 nights in Aug 2023

10/10 Excellent

Uttiya

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for a place. Very good breakfast.
Stayed 2 nights in Aug 2023

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved being there
Stayed 2 nights in Aug 2023

10/10 Excellent

Natasha, Elk Grove

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we stayed in was spacious and full of amenities. We stayed with our 2 dogs and they had plenty of room to roam. The dog area was quite small outside but we made it work. The pool and spa were very nice. The outdoor area has a bbq and fire pit which was nice to sit by in the evening after a swim.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had to ask three times for bedding for the couch bed. After asking three times we had to go to the front desk to get it ourselves. Also, we had four guests but they only allowed two towels per room which is ridiculous.
Stayed 1 night in Jul 2023

4/10 Poor

Monica

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service
room was filthy it looked like it hadn’t been cleaned my bed had crumbs in it and the toilet didn’t work I told the staff and the manger no one did anything and they were all rude and unprofessional
Stayed 2 nights in Jul 2023

8/10 Good

Syed

Stayed 2 nights in Jul 2023

4/10 Poor

Daisymarie

Stayed 1 night in Jul 2023

10/10 Excellent

Pilimilose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Sheba Marie

Liked: Staff & service, property conditions & facilities
We love our stay here
Stayed 1 night in Jun 2023

10/10 Excellent

Vianey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is outstanding! Friendly and helpful. Having a clean quite room with kitchen was a bonus. Strongly recommend staying here.
Stayed 1 night in Jun 2023

10/10 Excellent

Serg

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 2 nights in Jun 2023

10/10 Excellent

Leslie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service from Alondra. Our rooms had everything we needed. Great value for what we paid. Especially liked that we were able to bring our pets with us and the rate for having them wasn’t over the top like other hotels. Would definitely recommend.
Stayed 3 nights in May 2023

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good .
Stayed 1 night in May 2023

10/10 Excellent

Sheba Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2023

10/10 Excellent

Sheba Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with family
Stayed 1 night in May 2023

2/10 Terrible

Jose

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible
They gave us me wrong room and they didn’t care for our comfort
Stayed 1 night in May 2023