Hi Sarah, your honest feedback is important to us. We will continue to provide safe and secure spaces for our guests at all of our properties. We're sorry your space fell short of expectations. Should you decide to stay with us again, we'd love to host you in one of our more spacious apartments next time.

Hi Judith, it's great that you could enjoy our prime location. We hope to see you again soon.

Hi Ida, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

Hi Sovanndara, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

Hi Quinn, thanks for staying with us and providing a review. While we're glad you enjoyed some aspects of your stay, we're sorry some things fell short of expectations. This property has a staffed front desk, but we apologize if anything was unclear. Each guest has a unique building and unit code to enter their spaces for everyone's safety. If you decide to give us another chance, we'd love to host you again at any of our 40+ locations worldwide.

Your feedback is appreciated. We're sorry to see your stay fall short of expectations, and we apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

Hi Carlos, your honest feedback is important to us. We're sorry you were disappointed in your stay. Had we known the toilet was running, our team would've been happy to address this during your stay. You can always reach us through our app, call, text, or email for help 24/7. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear about the size of the space. If you decide to give us another try, we'd love to help you choose the perfect place for your next visit.

Hi Amber, thank you for sharing your experience. It’s a large and unfortunate problem in this city, and we apologize for any inconvenience that may have caused. Your safety is very important to us. We strive to make sure our spaces are comfortable and secure for all of our guests. We’re always available via our 24/7 support team if you need anything during your stay. Please reach out to us before your next stay, and our team would be happy to suggest a different location in San Francisco or one of our other 40+ cities.

Hi Wei, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay; we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Your honest review is important to us. We're glad you enjoyed aspects of your stay. However, we apologize that noise was an issue. Your feedback is valuable, and we hope to provide a better experience in the future.

Your honest review is appreciated, Viki. While we're glad you enjoyed your space, we're sorry that noise and the windows were a problem. Had we known, our team would've been happy to address this for you. We're here for you 24/7. We'd love to host you again soon.

Hi Elisa, thank you for sharing your experience. We're sorry for the frustration you experienced with check-in. We send information on how to do this to your email when you book your space so that the arrival process is seamless. If you decide to give us another chance, we'd love to show you a better visit.

Hi Valerie, your honest feedback is important to us. While we're glad our staff was enjoyable, we're sorry you were disappointed in the rest of your experience. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear about the room size. Our guest's safety is one of our top priorities. This property has on-site security, a 24/7 staffed front desk, and unique building and unit codes for a secure stay. If you decide to give us another chance, we'd love to host you in any of our 40+ locations worldwide.

Hi Maria, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Andrew, your honest feedback is important to us. We're very sorry for the trouble with your air conditioning. We are aware of the issue and are, unfortunately, at the landlord's mercy to get this fixed. Our team is working tirelessly to get this addressed as soon as possible. We hope to make it up to you at a future stay.

Hi Natalie, thanks for staying with us and providing a review. It's great that you enjoyed your overall stay. However, we're sorry that the noise disrupted your stay. Our support team is available to assist with things like this 24/7. We're also happy to provide a white noise machine or earplugs to help. If you choose to give us another try, we'd love to show you a better visit.

Hi Rose, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Hi Kam, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40 cities worldwide.

Your honest review is appreciated, Charkarmaly. We're sorry your stay fell short of expectations. We do our best to show all aspects of our spaces on our listings, but we apologize if anything is unclear. If you choose to give us another try, we'd love to show you a better experience.

Hi JT, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Your review is appreciated, Jeanne. While it's nice to hear you liked your safe and clean space, we're sorry the room fell short of expectations. We do our best to show all aspects of our spaces on our listings and apologize if anything was unclear. If you're willing to give us another try, we'd love to make it up to you.

Hi, thank you for staying with us and sharing your experience. It’s a large and unfortunate problem in the city, and we apologize for any inconvenience that may have caused. Your safety is very important to us. We strive to make sure our spaces are comfortable and secure for all of our guests. We’re always available via our 24/7 support team if you need anything during your stay. Please reach out to us before your next stay, and our team would be happy to suggest a different location in San Francisco or one of our other 40 cities.