Dear Chris, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Wilma, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associate. Our top priority is your comfort, and we're delighted you're satisfied with the stay. However, we are sorry for the refrigerator's condition; your suggestions are noted. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management

Dear Lori, Thank you for selecting us. It is disappointing that our front desk was not manned on your arrival and you were inconvenienced. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our team. We have instructed our housekeeping team to double-check the room before delivering. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please feel free to reach out to us for further assistance and allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Diane, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Dennis, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! Thank you for your recommendation. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Pamela, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments will be shared with our leadership team and used as an opportunity to improve our guest experience. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear DAN, Thank you for your kind review! We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Again, Thank you for choosing Extended Stay America; we look forward to your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Scott, We, the entire team at Extended Stay America, would like to express our gratitude for your kind comments about our hotel. In particular, we appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you again for your review, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Danilo, Thank you for being our guest and sharing feedback on your stay. We're delighted to hear that you had a satisfying experience during your stay at our hotel. Your comfort and enjoyment are important to us, and we look forward to welcoming you back to Extended Stay America in the future. Thank you for your positive feedback.Sincerely,Hotel Management

Dear Scott, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation will be shared with the staff for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Eric Van, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. However, we apologize for any items that were overlooked in the preparation of your room. Your feedback helps us identify ways to improve our overall service; we are grateful for that. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Luis, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so lovely to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and location near restaurants and cafes. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management

Dear Martha, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced due to the issue with the shower's water pressure and the bed's comfort. Your feedback helps us identify areas for improvement, and we will certainly look into addressing these concerns to enhance the overall quality of our accommodations. We value our guest's feedback as we continually strive to grow and improve our guest services, and we aim to provide a more satisfying experience on your next visit. Sincerely,Hotel Management

Dear Satvik, Thank you for reviewing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We would love your feedback if there is anything we could have done to improve your experience. Thank you again for being our guest, and we look forward to your next stay with us.Sincerely,Hotel Management

Dear Eileen, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Our brand standard requires us to keep the dishware and other in-room amenities at our front desk to ensure cleanliness for every guest and make them available upon request. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Dawn, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Jocelyn, It is a pleasure to read your fantastic review about Extended Stay America. We are delighted to hear that you had a great experience with us. We are also glad that our location was convenient for everything you wanted to do on this visit. Your satisfaction is our priority, and we hope you'll choose to stay with us again on your next visit. We look forward to welcoming you back soon.Sincerely,Hotel Management