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Reviews of Desmond Hotel

2 out of 5
Desmond Hotel
42 6th Street, San Francisco, CA

Reviews

4.6
Rating 10 - Excellent. 16 out of 310 reviews" "
Rating 8 - Good. 57 out of 310 reviews" "
Rating 6 - Okay. 60 out of 310 reviews" "
Rating 4 - Poor. 60 out of 310 reviews" "
Rating 2 - Terrible. 117 out of 310 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness
Stayed 10 nights in Jun 2021
Response from Guest Experience Team on 13 Jul 2021
Hello Richard, Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Best regards, Desmond Hotel Customer Care Team

8/10 Good

Duane

Liked: Room comfort
Stayed 28 nights in May 2020
Response from Customer Care Team on 24 Jun 2020
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 21 nights in May 2020
Response from Customer Care Team on 19 Jun 2020
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The elevator was out of service and my room was on the fifth floor and I had to take the stairs every time. The room is very small and its door did not lock properly. I have to make sure the door is closed or not. Having a sink inside it makes it worse because water splashes out on the floor. The room has a bad smell. The bathroom is shared and very small. There was a window in the bathroom where you can hear sounds that seems like some mice. Finally, the neighborhood is not quite good and there are a lot of people sleeping on the streets and they listen to music all the night.
Stayed 3 nights in Feb 2020
Response from Customer Care Team on 6 Feb 2020
Dear Guest, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. Your comment about the elevator, room door, and bad odor are noted and we will see to it that our team does a better job maintaining the area moving forward. We will also see what we can do about having some updates soon. Your feedback about the external noise is noted and we will see what we can do about improving. While we don't have full control over what's going on outside the property, we can probably assign a quieter room for you next time and rest assured that we have measures in place to ensure that our guests are safe and secure. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best regards, Desmond Hotel Customer Care Team

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty. The carpet throughout the building was crusty like a dog that has never been washed or groomed. They had no pride in their business. The shower was horrible and hot water took over 25 minutes to start up. The shower was not kept. Things were rusty. The bathrooms had no sinks to wash your hands, so you could imagine how dirty the door knobs are. The direct TV only had local channels and HBO. All other channels were locked out. I told the owner but he did not know what to do.
Stayed 4 nights in Nov 2019
Response from Customer Care Team on 25 Nov 2019
Dear Guest, We appreciate your comments - thank you for taking the time to leave us with feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your concern about cleanliness is noted and we will see to it that our team does a better job preparing the rooms. We will also see what we can do about having some updates soon. Your concern about the TV channels is also noted and we will see what we can do about this matter. We hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

4/10 Poor

Carolin

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stinky urine dirty bathroom!
Bathroom smelled like urine, there was an open window with a ladder leading to the window! Walls are super thin and there was very loud music and stomping around until midnight. Scary entrance with intimidating scary people out front. Toom was clean and there as a nice blanket. Please wash the bathroom!!!
Stayed 1 night in Nov 2019
Response from Customer Care Team on 20 Nov 2019
Hello Carolin, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. Your feedback about the noise is noted and we will see what we can do about improving. We can probably assign a quieter room for you next time. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best regards, Desmond Hotel Customer Care Team

8/10 Good

BrianSmith, San Francisco, CA

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Housekeeping only walked in on me once in my locked room. Management woke everyone up at 10pm one night because the computer crashed and they were making sure, with proof, that everyone in the rooms had paid to be there. The elevator was broken and they have 5 floors, or when someone leaves the elevator door open it doesn't work and has to be manually closed. Staff said there were no rooms available but if you book online you get a room. Staff doesn't know much english so they call their son who is offsite, was double-billed once. Some room lights don't work, bathroom was locked for 3 days on the inside, they don't tend to let guests in after 12:30 so consider that your curfew. not many outlets in the room so if you have anything to plug in you may need to unplug stuff. Most of the doors slam, other guests sometimes scream at each other for a half hour to an hour in the hallways late at night. other than those things, not as bad as expected.
Stayed 6 nights in Oct 2019
Response from Customer Care Team on 4 Nov 2019
Hello Brian, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. We are sorry to hear that you were disturbed by the staff because of a technical incident. Your feedback about the noise is noted and we will see what we can do about improving. We can probably assign a quieter room for you next time. We hope everything else was in order and we hope to see you again soon. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be sold as an accommodation... If you are a homeless person looking to get out of the elements for a night then I would say go ahead and book.. The place reaked of cheap pinesol. The front office agent seemed pissed I waked him to ask a question... There is no hot water, no ac and the bathroom is filthy with black mold n green fungus.. DO NOT!!!!! I say DO NOT book here. You will end up leaving and going elsewhere. For your own health and sanity. I am very surprise this place has passed an inspection to be a registered establishment to do accommodations
Stayed 1 night in Oct 2019
Response from Customer Care Team on 27 Oct 2019
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 Poor

Fernando

Stayed 4 nights in Oct 2019

2/10 Terrible

gene

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This establishment is horrible don’t ever ever go there.
Stayed 1 night in Oct 2019
Response from Customer Care Team on 21 Nov 2019
Dear Gene, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 Good

Phoenix

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Customer Care Team on 14 Oct 2019
Hello Phoenix, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
If you want to get murdered... stay here.
Well, first morning I was woken up by what I have to assume to be a homeless woman screaming in the hall outside my room. This lasted about 2 hours. The bed was broken. The shower was filthy. The room in general was not horrible but the deadbolt did not function since the door clearly had to be broken into a few times. I never felt safe. Oh and I also had to stand outside for an hour at night while the person operating the lock at the door wasn’t answering. I will never stay here again. Condemn the place.
Stayed 3 nights in Sep 2019
Response from Customer Care Team on 21 Nov 2019
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019
Response from Customer Care Team on 6 Oct 2019
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Customer Care Team on 4 Oct 2019
Dear William, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

TJ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Customer Care Team on 1 Oct 2019
Hello TJ, Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

James, Torrance, CA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was literally located in a very ghetto. All of the surrounding places had bars on the walls. The beds were very old and lumpy; in addition, they had no top sheet. Outside, people were screaming, fighting, whistling, yelling, and panhandling ALL NIGHT. (My jacket was stolen outside its premises.) My brother had NO sleep because of the noise, and I had very little---only because I was so exhausted from the trip in. Lastly, the fire alarm was disabled, and the gas alarm appeared to be non-functioning. Expedia MUST take this hotel off its list of options; otherwise it might be liable for some of its customers.
Stayed 2 nights in Sep 2019
Response from Customer Care Team on 30 Sept 2019
Hello James, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your feedback about our neighborhood is noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. Your comment about maintenance is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon. We are sorry for the inconvenience and we hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

Sirivilai

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Customer Care Team on 27 Sept 2019
Hello Sirivilai, Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best regards, Desmond Hotel Customer Care Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Customer Care Team on 23 Sept 2019
Dear Guest, We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best regards, Desmond Hotel Customer Care Team

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 4 nights in Sep 2019
Response from Customer Care Team on 15 Sept 2019
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Customer Care Team on 1 Sept 2019
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 Poor

Troy, Tulsa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unique old historical building. Not kept up very well and a bad part of town.
Stayed 1 night in Aug 2019
Response from Customer Care Team on 1 Sept 2019
Dear Troy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 Terrible

Jasmine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
We arrived and it was terrible. The guy tried to steal our personal kreditcard and the room was dirty. We booked for 3 nights but we didn't stay there. I never saw a 'hotel' like this.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like this property, dirty, unsafe, dangerous, rooms nasty, horrible experience, worst hotel ever.
Stayed 2 nights in Aug 2019
Response from Customer Care Team on 1 Sept 2019
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible location, staff was rude, and the entire encounter was extremely sketchy. When I arrived they denied that I had a reservation but after over twenty minutes on the phone gave me a key to my room and never asked for a deposit or credit card. When I checked out the man just said “ok, that’s it.” Super strange and they were not friendly or helpful. In addition the elevator only worked from the second floor up and the bathrooms were disgusting. I would not recommend to anyone. Cut costs elsewhere if you can.
Stayed 7 nights in Aug 2019
Response from Customer Care Team on 26 Aug 2019
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The list of negatives about this hotel is appauling there is not enough space in this sqaure to write the horror novel of experience that I endured during my stay . I travel a lot and have been to LOTS of hotels and this one by FAR HANDS DOWN IS THE WORST .
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities
Centrally locally. Close to everything. Homeless are settle right outside the hotel day and night and they are loud. They did not bother me, but I was kind of scared specially at night. Room was clean and roomy; it a microwave, mini fridge, but it very hot, not AC. Staff was nice.
Stayed 3 nights in Aug 2019
Response from Customer Care Team on 19 Aug 2019
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, dirty carpets, dangerous surroundings, noisy
Stayed 4 nights in Aug 2019
Response from Customer Care Team on 24 Aug 2019
Dear Guest, We appreciate your comments - thank you for taking the time to leave us with feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your comment about maintenance is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon. Your feedback about our location is also noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. We hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK A ROOM AT THIS HOTEL, I GOT SCABIES FROM THE BED!!!!!!!. its not a joke avoid this place at all costs. as far as the room you get what you paid for small but it works for a night or 2. Also a pretty seedy area but you should expect that
Stayed 1 night in Jul 2019

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
A Clean, Secure Room in a War Zone
Ok this is a budget hotel so a few things are to be expected. The room was fine. Clean and secure. But the hallway and elevator, although secure, were dog’s breath. A bit of soap and water and a vacuum would go a long ways. No problem that it’s old. But old CAN be clean. And I supposed the hotel cannot do anything about the carousers our on the street. Made me feel I was going through a war zone. As a matter of fact, the moment I approached the hotel for the first time, someone tossed a bottle and it smashed right in front of me, broken glass spinning all around. It’s sad. Why the city of SF puts up with this nonsense is beyond me.
Stayed 1 night in Jul 2019
Response from Customer Care Team on 12 Aug 2019
Dear John, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

4/10 Poor

Jules

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property as a whole has cleanliness and safety issues, elevator looks very unsafe, shared shower is super filthy, shared bathroom is tiny, rooms smelled of must and smoke, even though a non smoking hotel. I will say the room was cheap so I didn’t expect much. I was surprised to have a working ceiling fan, fridge and microwave at least. You have to get buzzed in the front door, camera watching to see who attempts entry, kinda lets you know what this place deals with. The staff is not very friendly or informative and will lock you out of your room after the 11am checkout. I had a marathon to run all morning and advised that I would get back late but still got attitude and hassle when I came back after check our time. I had to use the elevator because I had many heavy bags to get in and out of room, elevator is very old, filthy, unkempt and looks very unsafe, exposed, taped wiring visible. Being in the tenderloin district, expect a lot of homeless and sketchy characters hanging out in front of entrance all day and night. I really doubt I’d ever consider this place again and would recommend you look elsewhere unless you can handle dirty, unsafe hotels.
Stayed 1 night in Jul 2019
Response from Customer Care Team on 2 Aug 2019
Dear Jules, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very rough area. Many homeless people surround the entrance. The sheets on my bed were stained, I asked for new ones and they brought another stained comforter. It was gross.
Stayed 1 night in Jun 2019
Response from Customer Care Team on 2 Aug 2019
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

4/10 Poor

Verified traveller

Stayed 3 nights in Jul 2019
Response from Customer Care Team on 25 Jul 2019
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Guest Experience Manager on 19 Jul 2019
Dear Guest, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Customer Care Team on 9 Jul 2019
Dear guest, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Customer Care Team on 5 Jul 2019
Dear Michael, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

4/10 Poor

Verified traveller

Disliked: Staff & service
Nearly everything about this place was okay. Shared washrooms. Check-in was a bit unwelcoming. The area surrounding the hotel and it's entrance is less than desirable. The door to leave can stick, and not open, need to be buzzed out. Room key (RFID) stopped working a few times.
Stayed 1 night in Jun 2019
Response from Customer Care Team on 11 Jul 2019
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. Lots of homeless people right outside the building.
Stayed 1 night in Jun 2019
Response from Guest Experience Manager on 8 Jul 2019
Dear Guest, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your feedback about our location is noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. We hope everything else was in order and that you will consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

4/10 Poor

Lia

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from Customer Care Team on 5 Jul 2019
Dear Lia, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Ugly couldn't get back in hotel at night ugly naghborhood
Stayed 1 night in Jun 2019
Response from Customer Care Team on 5 Jul 2019
Dear Dale, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 Good

Ed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, and room amenities include mini frig and microwave. There's a secure overnight parking lot for pay behind the building open 24hrs
Stayed 1 night in Jun 2019
Response from Customer Care Team on 5 Jul 2019
Dear Ed, Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2019
Response from Customer Care Team on 5 Jul 2019
Dear Kenneth, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019
Response from Customer Care Team on 5 Jul 2019
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Guest Experience Manager on 26 Jun 2019
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do, but we hope to have an opportunity to change your impression of our property on a future stay. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had reserved 2 nights but left after the first. Everything about the place is disgusting.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2019
Response from Customer Care Team on 5 Jul 2019
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Customer Care Team on 5 Jul 2019
Dear guest, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in. Stayed 10 minutes. Couldn’t find any safe parking anywhere and when I did a long distance away, felt in no way safe walking to the room. The building n
Stayed 1 night in May 2019
Response from Guest Experience Manager on 15 May 2019
Dear Guest, Thank you for your feedback - we appreciate you taking the time to leave us with comments about your recent visit. While we are sad to hear that you did not experience the level of satisfaction that other guests usually have, we are glad that you pointed out the things that we can work on. Your feedback about parking is noted and we will see what we can do to improve on this matter. We are sorry for the inconvenience and we hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

6/10 Okay

David C

Disliked: Property conditions & facilities
wet fllors
The door was jammed because the hardwood floors was risen due to water damage
Stayed 2 nights in May 2019
Response from Customer Care Team on 5 Jul 2019
Dear David, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

2/10 Terrible

Verified traveller

Bad smell all over the hotel cigarettes and food and other smell
Stayed 2 nights in May 2019
Response from Guest Experience Manager on 11 May 2019
Dear Guest, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. Your feedback about cleanliness/smell is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. We hope that everything else was in order and that you will consider staying with us again the next time you are in the area. Best regards, Desmond Hotel Customer Care Team

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service at all, no human way of responding if they respond.... Do not pick up the phone, etc....
Stayed 1 night in Apr 2019
Response from Guest Experience Manager on 6 May 2019
Dear Guest, Thank you for your feedback - we appreciate you taking the time to leave us with comments about your recent visit. While we are sad to hear that you did not experience the level of satisfaction that other guests usually have, we are glad that you pointed out the things that we can work on. Your feedback about customer service is noted and we will see to it that this is taken as a learning opportunity. We will look into the matter and ensure that we improve. We are sorry for the inconvenience and we hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team