"I was giving a hotel room and claimed that I reserved a panoramic room. I stated that the the pictures are misleading. So because of my questioning the girl at the office mentioned I was getting upset and eventually stated I was not welcomed and should cancel the reservation. We ended staying anyway. Got to the room and the TV did not give channels. Their was a card for how to login for wifi. Info did not work. I asked the girl at the office for correct wifi login. She did nothing about it. End up asking other personal and they fixed the problem. Saturday morning, I responded to the Expidia e mail, 'I was your checking '. I stated what the girl said, 'you are not welcomed and TV not working. Apparently the office responded my sending a person to fix the TV. He knocked on the door at 6:30 am even though I had the 'do not disturb ' sign on the. The girl responded by saying they saw the TV problem i had and stated that I had an attitude, 'everything was a problem to me. I responded saying, I didn't request to fix TV and also mentioned that she doesn't understands the meaning of 'DO NOT DISTURB ' sign. The facility is not a 9 it is a 7, in my opinion."