2/10 Teruk
Javier
Mengembara bersama keluarga dan kanak-kanak
2 Feb 2026
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Please avoid this hotel at all costs especially if you have kids. We chose this hotel since it had the option for bunk beds. However, upon arriving we were provided with a room that had a very strong smell of cigarettes. I informed the general manager (middle aged man), I can’t recall his name. He agreed to provide an alternative room, but this room also smelled but not like cigarettes it instead smelled like moisture and mildew. We asked if the windows could be opened to help with the smell and the motel engineer came up to open the windows. The engineer acknowledged the bad smell and encouraged us to get an alternate room. I felt bad asking for an additional room, but went ahead and asked for it since it was not good for my kids to be inhaling all the mildew smell. The third room did not smell as bad but the hallways where the room was located was full of dirty linens and it appeared as if the next room over had a motel guest with a hoarding issue; I’m not sure if this motel also contracts as a homeless shelter. After seeing all the options provided I asked if it was possible to obtain a refund since I did not feel comfortable staying here with my kids. The general manager agreed to offer a refund, but once the refund was provided his hospitality changed. His affect and mood changed from pleasant to condescending/angry. He asked us to leave immediately and said he did not owe us anything. I was happy to fulfill his request, please don’t stay here if you have kids trust me!
Javier
Menginap 1 malam pada Jan 2026
