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Reviews of Hilton Garden Inn San Diego Mission Valley Stadium

3 out of 5
Hilton Garden Inn San Diego Mission Valley Stadium
3805 Murphy Canyon Rd, San Diego, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 476 out of 1007 reviews" "
Rating 8 - Good. 239 out of 1007 reviews" "
Rating 6 - Okay. 138 out of 1007 reviews" "
Rating 4 - Poor. 68 out of 1007 reviews" "
Rating 2 - Terrible. 86 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
We had people knocking on our door in the middle of the night!
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 28 Apr 2024
Dear Stephanie,Thank you for the review, We will look into your concern, and we apologize for the inconvenience. It is our hope that you can give us another chance to make things right.Regards,

10/10 Excellent

Monica, Santa Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 28 Apr 2024
Dear Monica,Thank you for the 5 start review. We are happy to hear you enjoyed your stay with us. We look forward to the opportunity of serving you again.Sincerely,

10/10 Excellent

Jackiee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a little trouble finding my reservation but the staff was very helpful and quick to service. I love booking Hilton!
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 24 Apr 2024
Dear Jackiee,Thank you for the 5 Star review. We are happy to hear that you enjoyed your stay with us. We can't wait for your next visit. Thank you again for choosing us to stay.Sincerely,

8/10 Good

Bryan

Liked: Cleanliness
Disliked: Property conditions & facilities
We found a bedbug. Was only one but was upsetting anyway.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 24 Apr 2024
Dear Bryan,Thank you for the review. The hotel doesn't have any reports of your concern during you stay. Would you be kind to contact our Front Office Manager or Manager on Duty regarding this matter.Thank you for your time.Regards,

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 23 Apr 2024
Dear Danny,Thank you so much for the 5 Star review. We are excited to hear you enjoyed your stay with us. We can't wait for your next visit.Sincerely,

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 23 Apr 2024
Dear Yolanda,Thank you so much for the 5 Star review. We are happy to hear that you enjoyed your stay with us. We look forward to the opportunity of serving you again.Sincerely,

8/10 Good

Lynne

Travelled with partner
Roberto was awesome when we came in so late.
Stayed 1 night in Apr 2024
Response from cristian on 22 Apr 2024
Thank you for taking time out of your busy schedule to leave us a review. We hope to see you again soon!

4/10 Poor

Raeshell

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sam on 22 Apr 2024
Thank you for your review. We are sorry to hear that your stay was not satisfactory. We apologize for any inconvenience and hope that you may give us another chance to offer you a better experience.

6/10 Okay

Ruiyi

Travelled with partner
Disliked: Cleanliness
The hotel room was spacious. But when I wanted to use the mini fridge, there was mold spot inside and the smell was terrible. I was not able to use the fridge. In addition, there are yellow stain spots on the bedsheet.
Stayed 2 nights in Apr 2024
Response from Cristian on 15 Apr 2024
Thank you for taking time out of your busy schedule to leave us a review. We value your feedback and have gave your concerns to the housekeeping team to make sure this dies not happen again. We hope to see you again soon.

6/10 Okay

Nicole

Travelled with family
Rooms NOT serviced daily. There should be enough coffee and towels in the room for the # of people room sleeps/reserved for. Silly parking is extra cost! Hotel is not located in busy downtown/ocean front area, parking should be included. The stay was adequate but will consider staying elsewhere next time I visit SD
Stayed 2 nights in Apr 2024
Response from Nina on 15 Apr 2024
Hi Nicole! Thank you for staying with us! We really appreciate your feedback. I'm sorry your stay wasn't great, we hope that moving forward we are able to rectify this issues to ensure that these problems don't arise again. We hope to see you again!

6/10 Okay

Yukiko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There's a very nice gym. The kiosk next to front desk is neat and convenient. I may be too sensitive with neighbors’ noise though, I could hear upstairs and next door.
Stayed 2 nights in Apr 2024
Response from Cristian on 14 Apr 2024
Hello Yukiko, thank you for taking time out of your busy schedule to leave us a review. We are sorry that you had a hard time with the noise Next time we can try our best to get you in a quite room next time. We hope to see you again soon.

10/10 Excellent

Leah

Travelled with family
Liked: Amenities
Clean. It’s close to places to freeways. Good location.
Stayed 2 nights in Apr 2024
Response from Cristian on 14 Apr 2024
Hello Leah, thank you for taking time out of your busy schedule to leave us a review. We hope to see you again soon.

10/10 Excellent

Richard

Travelled with family
Very nice experience with the Hotel
Stayed 2 nights in Apr 2024
Response from Cristian on 12 Apr 2024
Thank you for taking time out of your day to leave us a review. We hope to see you again soon!

10/10 Excellent

Ozzie, Santa Fe Springs

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and staff was amazing
Stayed 1 night in Apr 2024
Response from cristian on 12 Apr 2024
Thank you for taking time out of your day to leave us a review. We hope to see you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 11 Apr 2024
Dear Karen,Thank you for the 5 start review. We are happy to hear you enjoyed your stay with us. We look forward to the opportunity of serving you again.Sincerely,

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from Nina on 7 Apr 2024
Hi Rogelio! We're sorry to hear you did not have a good experience with us. We do appreciate your feedback though and hopefully are able to fix the issues you encountered to provide a better experience in the future. We hope to see you again.

6/10 Okay

Steven

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Mission Valley. on 26 Apr 2024
Dear Steven,Thank you for the review. If you would like to discuss your experience in more detail, please feel free to contact the Manager on Duty. It is our hope that you can give us another chance to welcome you back to the hotel in the future.Regards,

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024
Response from Cristian on 7 Apr 2024
Thank You for taking time to leave a review about your stay. We hope to see you again soon!

4/10 Poor

Jaylyn

Liked: Property conditions & facilities
Disliked: Staff & service
When you’re paying over $200 for a hotel room and your window faces train tracks but the hotel front desk says this is how all of the 1 bed bedrooms are, so you go to check out and get refunded but magically another room with a different window outlook appears.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Mission Valley. on 2 Apr 2024
Dear Jaylyn,We are sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important for us, and we appreciate your feedback. It is our hope you’ll consider staying with us again the next time you are in the area.Regards,

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I only gave them a 4 bc the bathrooms in the room need ventilators.
Stayed 1 night in Mar 2024
Response from Nina on 31 Mar 2024
Hello Juan! We really appreciate your feedback, we look forward to seeing you again!

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on 30 Mar 2024
Thank you for your 5-star review, Charlie.We look forward to seeing you again in the future!

10/10 Excellent

Luu

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Mission Valley. on 20 Apr 2024
Dear Luu,Thank you so much for the 5 Star review. We are happy to hear that you enjoyed your stay with us. Your satisfaction is very important for us. We look forward to the opportunity of serving you again.Sincerely,

10/10 Excellent

Erms

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was accommodating. The room is spacious and quiet.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Mission Valley. on 26 Mar 2024
Dear Erms,Thank you so much for the 5 Star review and your kind words for the front desk. Your satisfaction is very important for us. We can't wait for your next stay.Sincerely,

2/10 Terrible

Raymond

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can tell they are trying to update the hotel but still get a feeling of remnants of 1980s decor (mirrored closet door falling off of rails as I opened it). Also saw some questionable fire sprinklers in the bathroom that were completely rusted out. The beds were horrible, no firmness whatsoever, the sides of the bed completely sank in as you sat on them. There was no firmness in the pillows at all. It’s nice to upgrade decor to make the hotel feel “current” but you need to invest in the biggest reason for your hotel…sleep. A big shock to my family was that this is the first Hilton we have ever been to that charges for breakfast….for standard items that would be available at a free breakfast (fruit, yogurt, bagels, toast) we were charged $20/plate…craziness. The staff was friendly.
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Mission Valley. on 19 Mar 2024
Dear Raymond,Thank you for taking the time to tell us about your experience at the Hilton Garden Inn Mission Valley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you did not have a pleasant stay. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly. The only dissatisfaction was little hanging too hang any wet towels.
Stayed 2 nights in Mar 2024
Response from Nina on 11 Mar 2024
Hello Jeff! We really appreciate your feedback! We're sorry to hear about the towels. We hope to see you again soon!

10/10 Excellent

Palanai

Liked: Cleanliness, staff & service, property conditions & facilities
Sam at the front desk was the absolute best. He was kind and funny and so helpful. And Roxie in the cafe was so sweet. She handled some arrogant guests with such class. This was a nice getaway for my husband and I. We will definitely come back again!
Stayed 1 night in Mar 2024
Response from Cristian on 10 Mar 2024
Thank You for your feedback we hope to have you guys back soon!

10/10 Excellent

cercytia

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like there TV was very limited and didn't show to many good shows. They didn't have any shows that feature like BET, especially during Black History Months. They had that channel in the past meaning BET channel. I would think first before staying there again.
Stayed 1 night in Feb 2024
Response from Sam on 7 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations regarding the number of TV channels. Your comments will help us as we continually work to improve our guest experience. We look forward to seeing you again in the future

2/10 Terrible

Hailey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold in our room. The shower smelt like an open sewer. Our towels were dirty and used, had makeup and pubic hairs on them. Homeless camp behind the parking lot, woke up to a pile of poopy toilet paper next to my car. Broken coffee machine. Rude check in clerk(bleached hair and black plug earrings). Overall bad experience.
Response from cristian on 3 Mar 2024
Dear Ms.Lovett,I hope this email finds you well. I am writing to extend my sincerest apologies for the disappointing experience you encountered during your recent stay at Hilton Garden Inn. Your feedback is invaluable to us, and we deeply regret any inconvenience or dissatisfaction you may have experienced due to our guest services. We take great pride in providing exceptional service to all our guests, and it is disheartening to learn that we fell short of meeting your expectations. Rest assured that your concerns have been brought to the attention of our management team, and we are taking immediate steps to address the issues you raised. I apologize for any inconvenience you experienced, and I sincerely hope that you will give us another chance to exceed your expectations in the future.

2/10 Terrible

Nattira

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Customers service isn't very helpful when we checked in. We originally booked with non-accessible room, but they got us an accessible room which we were unable to change. We even offered if we can pay the different to get a more kid's friendly room, but they refused and had nothing to offer. Very disappointed with the service and the cleanliness of the room.
Stayed 1 night in Mar 2024
Response from cristian on 3 Mar 2024
Dear Nattira,I hope this email finds you well. I am writing to extend my sincerest apologies for the disappointing experience you encountered during your recent stay at Hilton Garden inn. Your feedback is invaluable to us, and we deeply regret any inconvenience or dissatisfaction you may have experienced due to our guest services. We take great pride in providing exceptional service to all our guests, and it is disheartening to learn that we fell short of meeting your expectations. Rest assured that your concerns have been brought to the attention of our management team, and we are taking immediate steps to address the issues you raised. I apologize for any inconvenience you experienced, and I sincerely hope that you will give us another chance to exceed your expectations in the future.

10/10 Excellent

jennifer

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Mission Valley. on 25 Mar 2024
Dear Jennifer,Thank you for the 5 Star review. We are happy to hear you enjoyed your stay with us. We look forward to the opportunity of serving you again.Sincerely,

10/10 Excellent

Veronica

Stayed 3 nights in Feb 2024
Response from Hilton Garden Inn Mission Valley. on 25 Mar 2024
Dear Veronica,Thank you so much for the perfect score. We are happy to hear you enjoyed your stay with us. We look forward to the opportunity of serving you again.Sincerely,

8/10 Good

Irene

Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Mission Valley. on 25 Mar 2024
Dear Irene,Thank you for the review. We do hope you enjoyed your stay with us. If you would like to discuss your experience in more detail, please feel free to contact the Manager on Duty. We look forward to the opportunity of welcoming you back to the property in the future.Regards,

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Mission Valley. on 21 Feb 2024
Dear Dennis,Thank you for the review. We do hope you enjoyed your stay with us. If you would like to share your experience, please feel free to contact the Manager on Duty. We look forward to the opportunity of serving you again.Regards,

6/10 Okay

Kyle

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sam on 20 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We hope you will consider staying with us again in the future. Warm regards,Hilton Garden Inn San Diego Mission Valley/Stadium

2/10 Terrible

estiffany

Liked: Property conditions & facilities
Disliked: Cleanliness
Did not change the bed sheets. Saw hair and some stains on the sheets. Disgusting
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Mission Valley. on 18 Feb 2024
Dear estiffany,Thank you for taking the time to tell us about your experience at the Hilton Garden Inn Mission Valley. We are sorry to hear that we did not provide you with a rewarding experience, Your concern will be addressed to the appropriate departments. We hope that you will give us the opportunity to better serve you in the future. Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the look location.
Stayed 2 nights in Feb 2024
Response from Nina on 12 Feb 2024
Hi James! We're glad you enjoyed your stay with us, thank you so much for your feedback. We hope to see you again soon!

10/10 Excellent

Bob

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 2 nights in Jan 2024
Response from Sam on 7 Feb 2024
Thank you for your 5-star review! We look forward to seeing you again soon!

10/10 Excellent

Press D.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Nina on 6 Feb 2024
Hello Press D! Thank you for sharing your feedback with us! We look forward to seeing you again!

10/10 Excellent

Clifton

Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Mission Valley. on 6 Feb 2024
Dear Clifton,Thank you for the perfect score. We are thrilled to hear you enjoyed your stay with us. Your satisfaction is very important for us. We can't wait for your next visit.Sincerely,

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to freeway
Stayed 3 nights in Jan 2024
Response from Sam on 3 Feb 2024
Thank you for your review! We look forward to seeing you again soon!

10/10 Excellent

Jonathan l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything only gripe is the restaurant isn’t open for lunch. But I’m sure the business during those hours don’t justify.
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 1 Feb 2024
Dear Jonathan,Thank you for the 5 Star review. We are happy to hear you enjoyed your stay with us. We look forward to the opportunity of serving you again.Sincerely,

2/10 Terrible

diana

They said they were all sold out when I got there and I had to find another hotel
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 31 Jan 2024
Dear Diana,Thank you for the feedback. We will look into this situation. Please feel free to contact the Manager on Duty.Regards,

4/10 Poor

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nina on 30 Jan 2024
Hi Deborah! Thank you for sharing your feedback with us, I'm saddened to hear that your stay was not up to standard. We hope to use your feedback to improve and hope to see you again.

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I was greeted with such kindness, and this continued throughout my stay. The room was fantastic. Clean, modern, and big. The gym was great, and all of the facilities were clean and modern. The restaurant located inside the hotel. I dined here for breakfast. There was a small bar inside hotel that offered beer, wine, and simple cocktails.
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 26 Jan 2024
Dear Vera,Thank you for the 5 Star review and your kind words. We appreciate your business. Your satisfaction is very important for us to continue to improve our services and products. We look forward to the opportunity of serving you again.Sincerely,

10/10 Excellent

Austin

Stayed 3 nights in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 23 Jan 2024
Dear Austin,Thank you for the perfect score. We are happy to hear you enjoyed your stay with us. We look forward to the opportunity of serving you again.Sincerely,

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and was clean.
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 22 Jan 2024
Dear Chris.Thank you for the 5 Star review. We are happy to hear you enjoyed your stay with us. We look forward to the opportunity of serving you again.Regards,

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 16 Jan 2024
Dear Pedro,Thank you so much for the perfect score. We are happy to hear you enjoyed your stay with us. Your satisfaction is incredibly important for us. We can't wait for your next visit. Thank you again for choosing us to stay.Regards,

6/10 Okay

Stacey

Bathroom needs to be cleaned more
Stayed 1 night in Jan 2024
Response from Sam on 16 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we're very sorry if we failed to meet your expectations. We will share this feedback with our team so that we can continually improve our guest experience. Thank you again for your feedback. We look forward to seeing you again soon.

2/10 Terrible

Marcia

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 31 Jan 2024
Dear Marcia,Thank you for the review. If you would like to discuss your experience in more detail, please feel free to contact the Manager on Duty. It is our hope that you can give us another chance to make things right.Regards,

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Mission Valley. on 10 Jan 2024
Dear Tomas,Thank you for the review. We do hope you enjoyed your stay with us. If you would like to discuss your experience in more detail, please feel free to contact the Manager on Duty. It is our hope to welcome you back to the hotel in the future.Regards,