2/10 Teruk
Fabian
Mengembara bersama keluarga
30 Jun 2025
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
I would like to bring to your attention a concerning incident that occurred during my recent stay. My truck was broken into while parked in the lot across the street, which was the lot recommended by the receptionist for parking. Fortunately, nothing was stolen, but I was very disappointed with how the situation was handled.
The staff on duty heard and saw the incident take place but did not take any action or contact the authorities. Instead, the individual responsible was simply allowed to leave without further intervention or notification of law enforcement. I discovered the break-in the following morning, and I found the staff’s casual attitude towards the situation to be quite unsatisfactory, especially given the potential safety risks involved.
While I was otherwise satisfied with the room and amenities provided, this experience has left me feeling disappointed and concerned about the safety and security measures in place. I believe that more proactive responses and better safety protocols are necessary to prevent similar incidents in the future and to ensure guests’ peace of mind.
I hope that you will take this feedback seriously and consider implementing improvements to security procedures to better protect your guests and their property.
Fabian
Menginap 1 malam pada Jun 2025