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Ulasan tentang Holiday Inn Express & Suites San Antonio Medical-Six Flags, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites San Antonio Medical-Six Flags, an IHG Hotel
11010 Interstate Highway 10, San Antonio, TX

Ulasan

7.8

Baik

Penilaian 10 - Cemerlang. 455 daripada 1001 ulasan" "
Penilaian 8 - Baik. 213 daripada 1001 ulasan" "
Penilaian 6 - Boleh diterima. 132 daripada 1001 ulasan" "
Penilaian 4 - Lemah. 95 daripada 1001 ulasan" "
Penilaian 2 - Teruk. 106 daripada 1001 ulasan" "

7.8/10

Kebersihan

8.2/10

Kakitangan & perkhidmatan

8.0/10

Kemudahan

7.6/10

Keadaan hartanah & kemudahan

7.6/10

Mesra alam

Ulasan

6/10 Boleh diterima

Reynaldo

Tidak sukakan: Kebersihan
Stay here if you don't mind finding long strands of hair in your bed sheets and bath towels upon initial inspection. Also, if they think you have left a day early without checking in with you they will throw away all your personal toiletries away. I will never stay here again.
Menginap 3 malam pada Mei 2024

4/10 Lemah

Amelia

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Check in began at 3 and they did not have a clean room so we had to wait till 4 pm to check in. The restroom shower had hair on the walls. When we called for extra towels and sheets, they were very rude and said we had to wait for the housekeeping to make their rounds. Very unprofessional and I would not recommend.
Menginap 2 malam pada Mei 2024

2/10 Teruk

Danny

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Not nice
Menginap 1 malam pada Mei 2024

6/10 Boleh diterima

XIMENA

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024

6/10 Boleh diterima

Jason

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Booked a suite with 2 king size beds and was placed in a regular room with 1 king size bed. They blamed expedia for the mistake and told me that they can refund my money.I wanted to leave but I didn't want to have to look for another room last minute. And the manager was very rude and a bad attitude
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Karla

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada Lisa D. pada 9 Mei 2024
Thank you for your review.

6/10 Boleh diterima

Annette

Mengembara bersama keluarga
Shower was moldy, water pressure was terrible. Restroom in main lobby was disgusting. On day one of stay they had breakfast from 7-10am they were all out of breakfast by 9am.
Menginap 2 malam pada Apr 2024

6/10 Boleh diterima

Dina

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

Thomas

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent hotel great staff delicious breakfast options and kid friendly
Menginap 2 malam pada Apr 2024

4/10 Lemah

Michelle

Tidak sukakan: Kebersihan
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Iris

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We loved the pool and the customer service was great.
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

n

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice
Menginap 1 malam pada Apr 2024

6/10 Boleh diterima

Mary

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This is definitely not a up to standards holiday inn express. It’s more like a motel 6 with holiday inn express rates
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Ashley

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean hotel, nice big rooms, and comfy beds
Menginap 3 malam pada Apr 2024

8/10 Baik

dennis

Menginap 1 malam pada Apr 2024

6/10 Boleh diterima

Mayra, Laurel

Menginap 8 malam pada Mac 2024

8/10 Baik

jose alberto

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excelente servicio y el personal muy atentos.
Menginap 3 malam pada Mac 2024
Respons daripada Lisa pada 12 Apr 2024
Thank you for your kind words and hope to see you again soon.

2/10 Teruk

joyce

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
It’s 11 pm still waiting for other bed because they says EXPEDIA offer other rooms instead the availability they have. , the first solution was “I can cancel and give you the money back” at 9 pm to go out to look for other hotel !!!!!!!!! Then that are going to give me other room !!! Nothing and now that they are going to bring other bed ! Still waiting
Menginap 1 malam pada Mac 2024

2/10 Teruk

Annamae

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Got in 12am n checked in. It supposed to be 2 queens bed n 1 sofa sleeper. It had 2 sofa sleeper n 1 queen. Had no sheets or blanket or pillows for either of them. Had to go down to get them. Opened one of them up, mattress was filthy, flipped over n urine stained. The blanket he gave us, opened and there was a bed bug on it n went to show the clerk the bug n gave us another blanket. Then other bed the blanket had a 5” hole in it n blue stains on it also. There was a chase chair n u wouldn’t want to sit on it, stained. My 3 grandchildren slept on the cleaner one, sofa bed. We should have slept in our RV but it was late n needed to get up n showered for Six flags n have breakfast the five of us. We booked for two days n refused to stay second night n get a refund, should have asked for full refund. I took pictures of what we had to deal with
Menginap 2 malam pada Mac 2024

6/10 Boleh diterima

michelle

Sukakan: Kebersihan, keadaan hartanah & kemudahan
No remote in the room..
Menginap 1 malam pada Mac 2024

4/10 Lemah

Esperanza

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Hotel does not look like the pictures. There was no hot water and water pressure was low. The outside was dirty and there were random people outside all hours who even looked into cars. The only good things were the breakfast and that the location was right off of the highway for convenience to all of our destinations.
Menginap 2 malam pada Mac 2024

2/10 Teruk

Tracey

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Arrived to hotel and during breakfast and found out pool was closed 2 out of 3 day i was there. Room was ok but the missed a day in cleanning my room. elevatior broken a line was formed to go up stairs. food was good.
Menginap 3 malam pada Mac 2024

2/10 Teruk

trent

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
DO NOT BOOK THIS HOTEL! We drove from Colorado to San Antonio for vacation. Showed up to the hotel and checked in as normal. First thing I noticed was the floors in the lobby were dirty, but brushed it off as it could be busy high traffic area. I even noticed the hallways to the room had not been vacuum in a very long time. Made it into our hotel room and saw hard wood floors in the room just disgusting full of dirt and tiny leaves and crumbs, next I see the bed has a bunch of tiny black hairs all over them as if they did not change the sheets they just re made the dirty bed. I also noticed the fire alarm was disconnect wich I think is illegal. I noticed blood dripping down the toilet. And the refrigerator did not work in the room. I went down to lobby to ask to get my room cleaned and they said sorry they'll deal with it.... never did I ended up taking the broom that was in the lobby to sweep my own floor. I went to take a shower NO HOT WATER! I told the front desk as there was a line of other people complaining of the same thing. They said hot water will be back in an hour... there never was. At this point it was midnight no bed were remaid and the room still dirty. I asked to speak to manager and they said manager Lisa will be in in the morning. Got up at 8am to talk to manager and the guy said oh sorry manager will be here Tomorrow she's in a meeting. At this point there lying blowing everyone off. The cleaning lady comes out with major additude and says....
Menginap 3 malam pada Mac 2024

6/10 Boleh diterima

LaTisha

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
The property was cool. The staff was nice and it was clean. The hot water was not working in the hotel.
Menginap 3 malam pada Mac 2024

2/10 Teruk

Leslie

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Horrible Place!!! No hot water last night, and this happened in our pervious stay here as well. Also a car stolen in the parking lot, plus they did not honor the room we reserved originally and gave us a much smaller room with fewer beds. We were supposed to have two queen beds and a sleeper sofa. They gave us a room with one king bed and a couch. The straw that broke the camel's back is when we came in at 11pm and all had to take showers in cold water. We are checking out of the hotel in the hotel refused to give us a refund on the remaining two days of our reservation. Absolutely a nightmare of a place to stay and highly recommend staying anywhere but here.

6/10 Boleh diterima

Oscar

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Friendly staff
Menginap 1 malam pada Mac 2024

4/10 Lemah

Nathan

Mengembara bersama keluarga
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
We booked a two king room but they don’t even have that option. This info needs to get fixed on Expedia. Also, there is no hot water, just lukewarm water for the entire duration of our stay.
Menginap 3 malam pada Mac 2024

8/10 Baik

stephanie

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Mac 2024

2/10 Teruk

Daleth

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
The whole stay we were there we had no hot water. Our room was given away to someone else and we had to inconvenience the family by opening there door unannounced.
Menginap 3 malam pada Mac 2024

2/10 Teruk

Sara

Mengembara bersama keluarga
Sukakan: Kebersihan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Had no hot water the duration of our stay
Menginap 2 malam pada Mac 2024

2/10 Teruk

Gizmo

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The hotel did not have hot water. The front desk claimed the hot water would be fixed in the morning, but it was still not fixed. Overall the cleanliness of the hotel was sub par. Trash in the halls, room seemed unswept. The door latch was a huge crater that made the door seem loose from the outside. The elevator locked up and we had to wrestle out. Just a lot of basic maintenance issues.

2/10 Teruk

Jiji

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
There was no hot water for a day. The staff was poorly behaved. When we questioned about the hot water situation, he asked ‘you want us to put everything aside for you to take a shower?’ Very disrespectful and disappointing stay.
Menginap 4 malam pada Mac 2024

8/10 Baik

Jennifer

Menginap 1 malam pada Mac 2024

4/10 Lemah

Liliana

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mac 2024

10/10 Cemerlang

Cheri

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My 92 year old Granny and I flew to San Antonio to visit my brother and his wife and to meet their first baby. This was our Granny’s 18th great-grandchild. Finding a hotel that would be safe and handicap friendly was important. This was the perfect hotel. Granny has trouble walking and uses a walker. This place was set up perfectly.
Menginap 4 malam pada Dis 2023

2/10 Teruk

Frankie

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
No hot water, one broken elevator until the day we left, short staffed, didn’t clean rooms when we were gone, and management was not helpful with any of the problems. Wouldn’t recommend, especially if traveling with kids. Several other guests had the same complaints.
Menginap 3 malam pada Mac 2024
Respons daripada Lisa pada 12 Apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO MEDICAL-SIX FLAGS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 210-561-9058Sincerely,Lisa Downey FOM

2/10 Teruk

Abraham

Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Amber

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The lady that checked me in was sweet and amazing! She was patient with me while switching cards and had a great conversation and personality. All the other staff was great as well and very helpful!! Will definitely be back!
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Gustavo

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean and safe
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Terrell

Pengembara perniagaan, Mengembara bersama keluarga
Good
Menginap 3 malam pada Mac 2024

2/10 Teruk

Maria

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024

2/10 Teruk

Sarah

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Pool was dirty and not opened the ac did not work it was a musty smell
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Abel, Brownsville

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel con buen servicio de recepcion, cuartos muy ampliosy limpios. Un solo elevador funcionando y buen desayuno.
Menginap 2 malam pada Mac 2024

2/10 Teruk

Kimberly

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Asked for blankets 3 times… no one brought them. Called the front desk 3 times and the guy said he’s coming. Never came!! Hot water is not hot!! Didn’t know this hotel was so old!!!
Menginap 1 malam pada Mac 2024

2/10 Teruk

Angela

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Property was good, Expedia was horrible.
Menginap 1 malam pada Mac 2024

6/10 Boleh diterima

Eric

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Good points: staff was very friendly and responsive, room was clean, accessibility features are very good. Some other points: pool wasn't clean, TP holder was dangling off the wall, shower water was tepid, the room needs darkening window coverings, bath sink cabinet paint is peeling at base and needs repair, floor lamp has rust stains on the base.
Menginap 4 malam pada Feb 2024

6/10 Boleh diterima

Megan

Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Francine

Easy access to freeways restaurants etc.
Menginap 2 malam pada Feb 2024

8/10 Baik

Olivia

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
The place was good the area too. But when it came to showering the water was not hot. There was only room temp water. Which didn’t make it enjoyable
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

ASHLEY, ALICE

Menginap 1 malam pada Feb 2024