The staff at this hotel were outstanding - very caring. I especially commend Maria, at the front desk and Steve, the shuttle driver. They made my days there! The reason I gave this hotel two stars was because the elevators were a big problem! The first day my friend and I couldn't get an elevator to respond when we pushed the button. The next day when I was supposed to meet friends, I got stuck on the elevator for at least 20 minutes & it got HOT! I vowed not to get back on that elevator, but when I was checking out at 5:45 a.m., it was the only elevator that would respond. Afraid to miss my flight, I got on. I was relieved when the elevator moved to the first floor, but then it stopped. Luckily, it then moved to the 6th floor where the door opened. Well, I got off! I had a plane to catch! The maintenance man had to come get me and help me with my luggage. He saved the day! The staff was great. The room was clean and the showers had great pressure!