"This is one of the nicer hotels in San Andrés. It is not beachfront, but the beach is only a short walk away, which makes the location convenient.
The staff was kind, and the breakfast buffet was good. Those were definitely positive parts of the stay.
That said, the hotel needs better maintenance and stronger attention to detail. The rooms did not feel as well cared for as expected. The bed bases were dirty, and we rented a suite that was missing one of the glass shower doors, so water came out every time the shower was used. The bathroom also did not have an odor extractor, which affected the comfort of the room.
The pool was another disappointment. We could not really use it because it was very small and extremely crowded. There was also a sign saying speakers were not allowed, but people were using Bluetooth speakers anyway. It would be helpful if the hotel enforced its own policies, especially in shared spaces where all guests are trying to relax.
To be honest, I booked an Airbnb a couple of blocks away that was much nicer and almost half the price, so the value of the hotel did not fully meet expectations.
Still, overall, we had a good experience and enjoyed our stay. The hotel has a good location, nice staff, and potential, but it would benefit from better room maintenance, clearer policy enforcement, and more attention to guest comfort."
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