4/10 Poor
Joseph
Travelled with group
22 Feb 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
You are not getting the deluxe room.
The images of the room are not the room you'll receive, nor is the room a deluxe room; it is a standard room with no balcony. If you have your heart set on the room in the pictures, you're going to be disappointed.
The room we had was a bit tired, with poor grouting and finishing in the bathroom.
You are not booking a deluxe room in hotel moura, the name of the hotel on this site is 'Hotel Moura Deluxe Room'. It's a shady tactic, and they clearly know they're taking advantage of people's expectations in a manner beyond rebuke and you are technically getting the room you reserved. It's just not the room you'd expect from the pictures. This is clearly some kind of swindle they've been at for some time as we weren't the only people to speak to the extremely indifferent and borderline rude reception staff about this (the other people that did so had contacted the hotel multiple times in advance of arriving to reserve a deluxe room, and appeared to have been stiffed worse than us).
Otherwise, the hotel itself is pleasant and stylish. The breakfast has an excellent range of foods and the spa is good (however one of the hot tubs is questionably slimy on the wood). Decent location for ski lift distance and cheap prices. Death trap elevator with an open front though, so watch your kids.
Following my experience at this hotel however, I would not go back, and would not recommend booking here.
Joseph
Stayed 6 nights in Feb 2024