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Reviews of Borovets Hills Resort & SPA

4 out of 5
Borovets Hills Resort & SPA
Borovets Hills Spa & Resort, Samokov

Reviews

8.2

Very good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 3 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Catalin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people, good spa, good food
Stayed 7 nights in Dec 2022

8/10 Good

Krasimira, Sofia, Bulgaria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious and convenient. Great location. Great SPA facilities! Staff in the restaurant was unfriendly. Food was OK, but not as expected for 5 star hotel.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in nature, far away from the noisier centre of Borovets. The air quality is very good since there are no chimneys from nearby houses or restaurants. The hotel and the rooms are very warm so consider turning down the heating. The staff is very friendly but one criticism is that one of the evenings, the security/receptionst turned off all the lights in the lobby as early as 23h, which is not normal for a 4-star hotel. We were having drinks in the dark with my friend. On the next night the security guard and receptionist were different and the lights were on even after midnight. They respected the fact that there were people in the lobby and let us enjoy our comfort as it should be.
Stayed 2 nights in Feb 2020

6/10 Okay

Svetlana

Travelled with family
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was good, even though it was veeeeryyy hot.We slept with open window on -10C. The room was big and good but the mattress should be changed . The staff in the spa should be more polite. Location is out of everything .We needed car for day and night
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Feb 2019

8/10 Good

SOTIRIOS

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Borovets Hiils
Отель отличный, но администраторы перепутали номера. Мы забронировали двухкомнатный супер люкс, а пришлось жить в обычном стандарте. Деньги конечно вернули, но мы не получили то, что хотели. Хотя бронь была сделана заранее.
Stayed 7 nights in Jan 2019