Exterior

Reviews of H+ Hotel Salzburg

4 out of 5
H+ Hotel Salzburg
Südtiroler Platz 13, Salzburg, Salzburg

Reviews

9.0

Wonderful

Rating 10 - Excellent. 603 out of 1000 reviews" "
Rating 8 - Good. 294 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yeonjeong

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 22 Apr 2024
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

2/10 Terrible

Sophie

Travelled with partner
Disliked: Amenities, property conditions & facilities
For the price we paid for this property, I think it’s safe to say we were fully ripped off. The hotel was directly next to the train station being the only positive - outside of the hotel saw homeless everywhere - drinking and doing all sorts, made you feel quite unsafe. The hotel room itself was very very average, it was a hot weekend with no working air conditioning in any of the rooms so quite literally had the most uncomfortable stay possible. To top it off, our shower did not work properly and merely dribbled out - staff told us there was nothing they could do.
Stayed 2 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 22 Apr 2024
Dear Guest,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team

10/10 Excellent

jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for the station and the city was within easy walking distance. Nice clean, modern hotel with friendly staff.
Stayed 2 nights in Apr 2024
Response from Stefanie Bergforth - Online Reputation Manager on 13 Apr 2024
Dear Jean,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property and next to the train station.
Stayed 1 night in Mar 2024
Response from Stefanie Bergforth - Online Reputation Manager on 7 Apr 2024
Dear Guest,Thank you for visiting our H+ in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Step out of the train station into the hotel and airport bus leaves from there. Perfect in that regard. We did have an issue with our but staff sorted it very well. New and clean. Recommended.
Stayed 2 nights in Mar 2024
Response from Stefanie Bergforth - Online Reputation Manager on 7 Apr 2024
Dear Neil,Thank you very much for the excellent rating of our H+ Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

6/10 Okay

Xuan

Liked: Staff & service
The room is okay, nothing special but does the job. Expensive for what it is - does not offer much (e.g. slippers, minibar). Good for one or two nights, not for a long stay.
Stayed 3 nights in Mar 2024
Response from Stefanie Bergforth - Online Reputation Manager on 27 Mar 2024
Dear Guest,Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.Warm regards from Salzburg,Your H-Hotels team

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Stefanie Bergforth - Online Reputation Manager on 19 Mar 2024
Dear Josh,Many thanks for your wonderful review, which made the entire team very happy. It's great that we were able to convince you of our H+ Hotel and that we hope to continue to convince you in Salzburg in the future. We wish you all the best until then.Your H-Hotels team

10/10 Excellent

Vincent

Stayed 2 nights in Mar 2024
Response from Stefanie Bergforth - Online Reputation Manager on 12 Mar 2024
Lieber Vincent, vielen Dank für Ihr super Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im H+ Hotel genossen und sich bei uns rundum wohlgefühlt haben. Wir hoffen, Sie hatten eine angenehme Heimreise und kommen uns wieder einmal in Salzburg besuchen. Wir freuen uns schon auf Sie!Ihr Team von den H-Hotels

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, basic but nothing bad to say
Stayed 2 nights in Mar 2024
Response from Stefanie Bergforth - Online Reputation Manager on 6 Mar 2024
Dear Guest,Thank you very much for the excellent rating of our H+ Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from H+ Hotel Salzburg on 13 Feb 2024
Thank you for your positive feedback!It was a pleasure having you as a guest!With best wishes,H+ Hotel Salzburg Team

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just wonderful a nice way to finish a vacation
Stayed 1 night in Feb 2024
Response from Stefanie Bergforth - Online Reputation Manager on 5 Feb 2024
Dear Guest,Thank you very much for the excellent rating of our H+ Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

10/10 Excellent

arti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Average. Located near bus station so easy access into town and train station if you wanted to get to other areas of Austria. Not in the central town area. Rooms are average
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 31 Jan 2024
Dear Guest, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the H+ Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you!Your H-Hotels team

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities
Nice hotel just a few steps from the main station. The area isn't the nicest part of Salzberg, but the bus network makes it easy to get into old town for a day of sightseeing. My only complaint was that the room was too warm, making it difficult to sleep
Stayed 2 nights in Jan 2024
Response from Stefanie Bergforth - Online Reputation Manager on 28 Jan 2024
Dear Samuel, Thank you for your positive review that you have written for our H+ Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg.Your H-Hotels team

10/10 Excellent

Mira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unexpected stay in Salzburg and had to book this room last minute, Loved the location and was walking distance to a lot of things. I would definitely stay here again!
Stayed 1 night in Jan 2024
Response from Stefanie Bergforth - Online Reputation Manager on 28 Jan 2024
Dear Mira,Thank you for taking part in our survey and for giving us such a good rating for our H+ Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Stefanie Bergforth - Online Reputation Manager on 23 Jan 2024
Liebe Lisa,herzlichen Dank, für die ausgezeichnete Bewertung unseres H+ Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.Herzliche Grüße, Ihr Team von den H-Hotels,

10/10 Excellent

Yim Kong

Convenient location next to train station Clean comfortable room
Stayed 3 nights in Jan 2024
Response from Stefanie Bergforth - Online Reputation Manager on 15 Jan 2024
Dear Guest,Thank you for taking part in our survey and for giving us such a good rating for our H+ Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.Your H-Hotels team

10/10 Excellent

Vartan

Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

NAVNEET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Room is too small.
Stayed 4 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Guest, thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the H+ Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you! Your H-Hotels team

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave away my paid for room!
My stay was interrupted by a flight delay but your staff assured me that upon my arrival after delay my room would be waiting and available. Upon arrival on the coordinated day, after delay, I was informed by your staff that no matter having a reservation number which was prepaid that there was not a room available. Pointed me out the door to find other accommodations.
Stayed 4 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 29 Dec 2023
Dear Gregory,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price great location great room
Super convenient location, it’s right next to the train station. There are many buses around the hotel going to the tourist spots in Salzburg. There are sauna and steamed bath which are very nice after a long day.
Stayed 2 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Donald

Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 15 Jan 2024
Lieber Donald, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

8/10 Good

Divina

Liked: Staff & service
Disliked: Amenities
My room was kinda smelly. It smelled like onions and French fries. The girl who check me in was very nice though. She let me check in early as I was also tired. The hotel was nice but the breakfast was not worth the fee. There was not enough food so I did not eat there.
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 29 Dec 2023
Dear Divina,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team

8/10 Good

Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good mountain views.
Stayed 2 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Dear Yin,Thank you very much for the excellent rating of our H+ Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.Best regards,Your H-Hotels team,

6/10 Okay

Simon

Stayed 3 nights in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 19 Dec 2023
Lieber Simon,herzlichen Dank für die Bewertung Ihres Aufenthaltes. Nur durch Gäste, die sich die Zeit nehmen, uns Ihre Erlebnisse mitzuteilen, können Verbesserungen in unseren Hotels herbeigeführt werden. Schade, dass Sie nicht geschrieben haben, was Ihnen gefehlt hat. Wir hoffen dennoch, dass wir noch einmal die Möglichkeit bekommen, Sie zu begeistern und wünschen Ihnen bis dahin eine schöne Zeit.Mit herzlichen GrüßenIhr Team von den H-Hotels

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenience
Clean room, fresh sheets nice check in agents. the hotel is very conveniently located next to the train station which I usually choose to stay.. highly recommended
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 19 Dec 2023
Dear Guest,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 19 Dec 2023
Lieber Daniel, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Michael, Chandler

Stayed 1 night in Dec 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Jan 2024
Dear Michael,Thank you for visiting our H+ in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great but we didn’t like that there seemed to be some rif-raf that was around the hotel area.
Stayed 2 nights in Dec 2023
Response from Anika Müller - Online Reputation Manager on 8 Dec 2023
Dear Debbie, thank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our hotel met your expectations. We are looking forward to welcoming you soon again! Best regards, Your H-Hotels Team,

10/10 Excellent

robert, rapid city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel less than a minute from train station
Stayed 1 night in Dec 2023
Response from Anika Müller - Online Reputation Manager on 6 Dec 2023
Dear Robert, Thank you very much for your stay at our H+ Hotel Salzburg. We are glad to read that you praise our hotel and like to welcome you soon again. Sincerely, Your H-Hotels Team,

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Stefanie Bergforth - Online Reputation Manager on 26 Dec 2023
Lieber Stephen, vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.Ihr Team von den H-Hotels

10/10 Excellent

Gene

Stayed 3 nights in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 20 Dec 2023
Lieber Gast, wir bedanken uns für Ihre positive Bewertung über unser Hotel. Wir freuen uns sehr, dass Sie eine gute Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Ihr Team von den H-Hotels

10/10 Excellent

Helmut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, particularly if you travel by train, it is just across the train station. Check in was quick, staff was friendly, the room was spacious, clean and quiet, the breakfast was very good. The old town is within walkable distance (about a 20 minutes walk) or if you prefer public transport, the e-bus 5 from the square just outside will take you there, just make sure you board it in the right direction. Highly recommended.
Stayed 3 nights in Nov 2023
Response from Linda Prutz - Online Reputation Manager - H-Hotels on 15 Nov 2023
Dear Helmut, Thanks a million for posting a kind review of your recent stay at our hotel. We are delighted that you had a wonderful time with us and we are happy about your beautiful comment confirming your positive impressions. Please come back soon for another memorable abidance. Sincerely

10/10 Excellent

PRATIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Nov 2023
Response from Linda Prutz - Online Reputation Manager - H-Hotels on 15 Nov 2023
Wow, what a fantastic rating Pratik. Many thanks for sharing it with us and our future guest. We look forward to enable your future stay just as memorable. Kind regards

8/10 Good

TERJE

Stayed 4 nights in Oct 2023
Response from Thea Neumann - Online Reputation Manager on 9 Nov 2023
Dear Terje, We are grateful for your good rating and glad to know that your recent stay at our Hotel was associated with mostly positive impressions. Please come back again someday and allow us to enable your future abidance even more delightful. Warm regards, Your H-Hotels Team

8/10 Good

Aqilah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very near the main station. Not so safe at night (sketchy people lingers around the area). Directly attached to a mall, easy to shop.
Stayed 1 night in Oct 2023
Response from Thea Neumann - Online Reputation Manager on 7 Nov 2023
Dear Aqilah, Thanks a lot for giving us a great rating. How nice to know that your stay at our hotel was enjoyable and your experiences associated with positive thoughts. Hopefully we will meet again someday for another pleasant time in nice ambience. Warm regards,Your H-Hotels Team

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was right outside of the train station and next to the bus stop. It was very convenient to get around the town. The room was very clean and comfortable. We love Salzburg and will definitely be back!
Stayed 1 night in Oct 2023
Response from Thea Neumann - Online Reputation Manager on 7 Nov 2023
Dear Teresa, We are delighted about the fantastic rating on your recent abidance at our hotel. Thanks a million for letting us know that you had such a pleasant stay and acknowledged our conveniences just as much as our excellent hospitality. Please recommend us to your friends and visit us again soon. Kind regards, Your H-Hotels Team

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. Comfortable. Clean. Great value.
Great front desk staff. Love the location being steps from the Main Train Station. Starbucks and McDonalds next door and several restaurants within 3 minutes walk. 2 supermarkets within 1 minute. Shopping mall next door. Great clean comfortable room. Great breakfsast. Free wifi. Good download speed but very slow upload speed. Overall very enjoyable stay as a transit point via train. 15 minutes from Salburg airport.
Stayed 1 night in Nov 2023
Response from Thea Neumann - Online Reputation Manager on 7 Nov 2023
Dear David,Thanks a million for rewarding us with such an amazing rating which confirms the delightful impressions of your recent stay at our hotel. Hopefully we can welcome you back again someday for another wonderful abidance with us in great ambience and warm atmosphere. Best regards, Your H-Hotels Team

2/10 Terrible

Yi Ling, Shatin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I must express my utmost disappointment and label this as the worst hotel experience I have ever encountered. Prior to my check-in, I received an email from the hotel, which stated the following: 'We wish you a safe and pleasant journey to H Hotel Salzburg. Take advantage of this opportunity to make your stay even more enjoyable. Using the link in this email, you can access an exclusive offer for booking additional services to tailor your stay to your requirements.’ In response to this email, I promptly booked breakfast and made a payment using my credit card. I even double-confirmed this arrangement upon my check-in. However, during the check-out process, the staff member handling my transaction insisted that I had not paid for the breakfast and demanded payment at that moment. This particular staff member at the H Hotel displayed impoliteness and impatience. Despite my repeated assertions that I had indeed made the payment, she disregarded my statements without conducting a thorough verification, while wearing an expression of displeasure. Regrettably, I was compelled to pay for the breakfast once again. The breakfast cost was EUR 48, and they charged me twice. This incident required numerous emails, conversations, and the repeated submission of payment proof to address the hotel's double charge. Although they have acknowledged the double charge now, I have not yet received a refund. The process has been protracted and frustrating.
Stayed 2 nights in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 15 Nov 2023
Dear Guest,thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. We are sorry to hear that we were not able to meet your expectations in every respect. We would like to take this opportunity to apologize for the careless behavior of the reception. Of course, this does not correspond to our standard and we will make our employees aware of this again and have a conversation with the department. Please contact us again so we can clear this case and provide us an proof of the double chargment so we can offer an refund. Of course we hope that one day we will be able to convince you of our H+ Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,Your H-Hotels team

10/10 Excellent

TingTing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H Hotel is 2 minutes from Salzburg Hbf and that's very convenient for travelers. It is also about 20 minutes walk to Old Town. There is a mall right next to the hotel, which makes shopping very convenient. Hotel staff are also helpful and friendly. Overall stay was great.
Stayed 3 nights in Oct 2023
Response from Thea Neumann - Online Reputation Manager on 8 Nov 2023
Dear TingTing, Thanks a million for giving your recent stay such a super rating. We are more than happy that you enjoyed a pleasant time at our hotel and experienced an excellent service as well as warm hospitality. Please come back soon for another delightful abidance with us in great ambience. Best regards, Your H-Hotels Team

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel conveniently located next to the train station. Staff was courteous and helpful. Great stay!
Stayed 2 nights in Oct 2023
Response from Thea Neumann - Online Reputation Manager on 8 Nov 2023
Dear Jacqueline, How lovely to see your awesome rating confirming the delightful impressions you gained during your stay at our hotel. We are more than happy that you had such a wonderful time with us and we are thankful for sharing it. Hopefully we can welcome you back again someday and enable your abidance just as pleasant. Kind regards, Your H-Hotels Team

2/10 Terrible

Harald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff at the front desk or hotline absolutely unhelpful and inflexible.. no possibility to change or adjust trip.. I was customer 3 times but never again, if you run into any problems you won’t get support, all they want is your money but don’t give any customer service..
Response from Stefanie Bergforth - Online Reputation Manager on 30 Oct 2023
Dear Harald,It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry for the issue, but you booked a non refundable rate. So we can not cange anything. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.With kind regards,Your H-Hotels team

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to the train station
Very nice
Stayed 2 nights in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 27 Oct 2023
Dear Maria,thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the H+ Hotel and that you felt completely comfortable with us. We hope you had a pleasant journey home and will visit us again in Salzburg. We are looking forward to seeing you!Your H-Hotels team

10/10 Excellent

Liesa

Stayed 2 nights in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 30 Oct 2023
Liebe Liesa, vielen Dank für Ihre positive Bewertung, die Sie für unser H+ Hotel geschrieben haben. Wir freuen uns, dass Sie eine schöne und angenehme Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Ihr Team von den H-HotelsStefanie Bergforth - Online Reputation Manager

10/10 Excellent

Ovidio

Stayed 1 night in Oct 2023
Response from Linda Prutz - Online Reputation Manager - H-Hotels on 15 Nov 2023
We couldn’t be happier about your awesome rating Ovidio. Thanks a million for sharing and please recommend us to everyone you know. We can’t wait to meet again. Greetings from Salzburg

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay. Totally recommend this hotel
Stayed 2 nights in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 23 Oct 2023
Dear Manuel,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!Your H-Hotels team,

10/10 Excellent

Nicola

Stayed 4 nights in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 23 Oct 2023
Liebe Nicola, ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen! Ihr Team von den H-Hotels,

10/10 Excellent

Helen, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Two minute walk to train station. Clean. Excellent breakfast buffet.
Stayed 1 night in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 23 Oct 2023
Dear Helen,Thank you for visiting our H+ in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Verl

Travelled with group
Hotel was right next to train station.
Stayed 1 night in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 13 Oct 2023
Dear Guest,Thank you for visiting our H+ in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.Your H-Hotels team

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to train station, nice looking hotel, comfortable, clean room. We arrived before check in time and our room was ready, that is always a plus! Check in clerk was efficient and very helpful with information we requested. Good breakfast with a great view. Highly recommend!
Stayed 1 night in Oct 2023
Response from Stefanie Bergforth - Online Reputation Manager on 9 Oct 2023
Dear Maria,Your review is simply wonderful – thank you so much! It is very important to us that our guests feel comfortable. We're glad we managed to impress you with our friendly staff, our good service and our quality. We would be happy to pass on your words of praise, because your satisfaction is the credit of all employees. We would be pleased to welcome you back to our hotel in Salzburg soon!Your team from H-Hotels,