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Reviews of Home2 Suites by Hilton Salt Lake City/South Jordan, UT

3 out of 5
Home2 Suites by Hilton Salt Lake City/South Jordan, UT
10704 South River Front Parkway, South Jordan, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 533 out of 786 reviews" "
Rating 8 - Good. 182 out of 786 reviews" "
Rating 6 - Okay. 42 out of 786 reviews" "
Rating 4 - Poor. 18 out of 786 reviews" "
Rating 2 - Terrible. 11 out of 786 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to check in after driving 12 hours I was told there was an issue with my room that I had booked for almost 2 months. They placed blame on on Expedia, but Expedia said they were not informed of the issue before talking to me.
Stayed 3 nights in Apr 2024

6/10 Okay

Rebecca, Georgetown

Business traveller
The staff were very helpful and friendly. The rooms and the cleanliness was not so good. I always bring a black light and has to go to the store to get sanitizing wipes and disinfectant spray. I also bring my own sheets: glad I did. Next time I will go back to Marriott- much cleaner. Cost of the room was too much for what we got.
Stayed 2 nights in Apr 2024

8/10 Good

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continently located. Service and room were excellent.
Stayed 2 nights in Apr 2024

6/10 Okay

Ann Marie, Las Vegas

Travelled with family
Liked: Staff & service
The breakfast was horrible. Customer was good but they charged the wrong card. The bed was not good. Overall it was not worth the price.
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!!
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, really worked hard to accommodate our 20 person group.
Stayed 4 nights in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, property conditions & facilities
!
Stayed 1 night in Mar 2024

4/10 Poor

Steven

Travelled with family and small children
Disliked: Cleanliness, staff & service
To begin with there was a "Surprise" incidental fee added to your room. ( Portion unused returned in 7 days). If your on a tight budget unavailable funds can be a big deal . The swimming pool was too cold for kids to swim in comfortably. The breakfast was very disappointing. They were out of most everything both days including plates silverware and napkins and very slow to replenish with minimal amounts. For the price it was truly a disappointing experience. Will not be staying at Hilton again anytime soon
Stayed 2 nights in Mar 2024

8/10 Good

Wendy

Stayed 4 nights in Mar 2024

10/10 Excellent

Brian, Sitka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Justin

Stayed 4 nights in Feb 2024

10/10 Excellent

Gloria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service five star hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Kia

Stayed 8 nights in Feb 2024

8/10 Good

Vito

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Gloria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing the cookies and apples are a sweet detail 💫✨
Stayed 2 nights in Jan 2024

8/10 Good

Ma Belen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com’s reward program sucks now
Very nice Hotel A++ I only wish I could say the same for the new Hotels.com reward program. It’s terrible for the consumer they reduce the amount that you collect as a loyalty payment by 75%.
Stayed 7 nights in Jan 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typically hotels are too bright first thing in the morning. The window coverings were very effective in blocking out the morning sun allowing us to sleep in. Additionally, they had a privacy curtain between the couch area and the bed.
Stayed 8 nights in Jan 2024
Response from Roberto. on 17 Jan 2024
Thank you for your feedback!.

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal for the price
Spacious and comfortable room with full kitchen. Super friendly staff. Good breakfast. Nice location with easy parking and some decent restaurants you can walk to. A great deal for the price!
Stayed 4 nights in Dec 2023

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pool was very dirty. Did not swim in pool. The beds were just okay, pillows being way to soft. Elevators are scary.
Stayed 3 nights in Dec 2023

2/10 Terrible

John

We were charged $150 deposit and received $75 back. There was no explanation as to why! First, we will never stay there again and are VERY disappointed in this matter and will let our family and friends know to watch out when booking rooms in the future!!! John LaMunyon
Stayed 1 night in Dec 2023
Response from Roberto. on 27 Dec 2023
The reason you got only 75 back was because we are pet friendly hotel but we have a non-refundable pet fee charge and since you travel with your pet that's the reason you got 75 dollars charge.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very excellent customer service
Stayed 3 nights in Nov 2023
Response from Roberto. on 27 Dec 2023
Thank you for your review.

8/10 Good

Piotr

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice facility. Some staff needs improvement in customer service.
Stayed 2 nights in Nov 2023

10/10 Excellent

William, Malad City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second night was fantastic!
Stayed 1 night in Nov 2023

10/10 Excellent

William, Malad City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free upgrade. Beautiful room with comfortable bed, couch and full sized refrigerator.
Stayed 1 night in Nov 2023

2/10 Terrible

Kaylee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud, dirty rooms, unfriendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Anatolii

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
clean and no unpleasant smells
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice room for the money.. very clean and tidy, kitchen and office area... lovely stay. Plus the oyster market bar across the parking lot makes a campari and oysters on the half shell a must.
Stayed 3 nights in Oct 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 1 night in Oct 2023

4/10 Poor

Xinge

Stayed 1 night in Oct 2023

10/10 Excellent

Danae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 Stars ⭐️
Excellent hotel! Great customer service and excellent experience!! Suite was spacious and comfortable for the 3 of us!! Breakfast was nice! Housekeeping staff was great and friendly!! Our rooms always looked great!! We will definitely stay again in the future!!
Stayed 8 nights in Sep 2023
Response from Kayla on 4 Oct 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. No complaints.
Stayed 1 night in Sep 2023
Response from Kayla on 4 Oct 2023
Thank you for staying with us!

10/10 Excellent

Wijdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service clean room …
Stayed 1 night in Sep 2023
Response from Kayla on 4 Oct 2023
Thank you!

8/10 Good

Eugene

The room was great, the breakfast was great but the pool was out of order and a BIG disappointment. We booked with you because of location and pool.
Stayed 3 nights in Aug 2023
Response from Kayla on 4 Oct 2023
Thank you! Our pool is open as of 09/28/23. We hope you will return in the future.

10/10 Excellent

Steve

Business traveller
Liked: Amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Aug 2023
Response from Roberto T. on 25 Aug 2023
Thank you for taking the time to provide your experience with us.

8/10 Good

Danny

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Roberto T. on 12 Aug 2023
Thank you!!!!

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed the neighborhood and the near by walking paths on the Jordan river
Stayed 2 nights in Jul 2023
Response from Roberto T. on 12 Aug 2023
Thank you!!!

8/10 Good

Brad

Stayed 1 night in Jul 2023

10/10 Excellent

Anthony J

Stayed 2 nights in Jul 2023

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The only thing was the bed wasn't very comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience.
Stayed 1 night in Jul 2023

8/10 Good

Missi

Liked: Staff & service
The rooms are large and have lots of room - good price. The beds are comfortable. Could use some fixing and updating in hallways
Stayed 2 nights in Jul 2023

6/10 Okay

Adrianna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked the rooms they were gorgeous. The majority of the staff was very nice although the Shantel staff lady made me cry as i was stuck in Utah visiting from Oregon and she did not tell me about a deposit that i needed , following with bullying me the rest of the entire stay. Mean looks and nasty comments the entire time.
Stayed 2 nights in Jun 2023

10/10 Excellent

Saoimoana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this hotel to other people
Stayed 15 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked was not available
Stayed 9 nights in Jun 2023

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good with many eating establishments within walking distance. Rooms were clean and comfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a wonderful experience on our stay. The staff was very helpful and friendly, the rooms were spacious, comfortable and clean. I would gladly stay there again.
Stayed 3 nights in May 2023