All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Marco, it's wonderful to hear that your stay at the Courtyard Salt Lake City Downtown was excellent. Your high rating is greatly appreciated and we can't wait to welcome you back for another stellar experience.
Staff was helpful
Cleanliness could be better in bathroom, and its scott toilet paper, so thin and not very good
Kristopher
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Kristopher, thank you for your feedback and acknowledging the supportive nature of our team members at Courtyard Salt Lake City Downtown. Your remarks about cleanliness and bathroom amenities are duly noted. Please know, we strive to exceed standard expectations and your comments aid us in improving future stays. We're looking forward to welcoming you back.
6/10 Okay
Brittany
20 Apr 2024
Liked: Staff & service
Brittany
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Brittany, thank you for your rating on Expedia. We understand there's always room for improvement and appreciate your feedback. We hope to have the opportunity to better serve you during future stays.
Great location for shopping, dining and visiting the Vivint Center in SLC!
Garrett
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Apr 2024
Garrett, we're thrilled to know you enjoyed your stay at Courtyard Salt Lake City Downtown, especially our prime location near shopping, dining, and the Vivint Center. We hope you'll choose us for your future visits to SLC. Thank you for your feedback.
Awesome location for shopping, dining and visiting the Vivint Center in downtown Salt Lake!
Joy
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr 2024
Joy, thank you for your outstanding review! We're thrilled that the Courtyard Salt Lake City Downtown's prime position met your expectations for shopping, dining, and visits to the local entertainment venues. We hope to welcome you back on your next adventure.
10/10 Excellent
Rejane
Travelled with family
13 Apr 2024
Liked: Cleanliness
Friendly reception
Rejane
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for sharing, Rejane!At Courtyard Salt Lake City Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Courtney at front desk was pleasant, kind, and professional. Bistro staff was exceptional at customer service. Front desk supervisor Rachel was helpful, professional and knowledgeable. Thanks for a great stay!
Courtney
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Courtney, it's great to hear about your fantastic stay at Courtyard Salt Lake City Downtown! We're thrilled that our front desk team, especially Courtney and Rachel, impressed you with their professionalism and helpfulness. Furthermore, we're glad our Bistro colleagues were able to provide exceptional service. We hope to see you again for another great stay! Thank you for choosing our hotel.
Justin, it's wonderful to hear that your stay at Courtyard Salt Lake City Downtown was enjoyable. We appreciate your high rating and hope to welcome you back in the near future.
Isayuki, it's wonderful to read such concise and positive feedback. We're thrilled you had a great stay at Courtyard Salt Lake City Downtown. Come back soon for another fantastic experience.
Skyler, it's great to see your top score! We trust your stay at Courtyard Salt Lake City Downtown met all of your expectations. Please consider staying with us again when your travels bring you back to Salt Lake City.
10/10 Excellent
Tom, New Haven
7 Apr 2024
Tom
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thank you for the 5 out of 5 rating, Tom!We're thrilled to see how much you enjoyed staying at Courtyard Salt Lake City Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.
The parking attendant was rude, but other than that, the stay was nice!
Misty
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Misty, thank you for sharing your experience during your stay at Courtyard Salt Lake City Downtown. We're pleased to hear that you found your stay pleasant. However, we regret if there was any less-than-satisfactory encounter with a parking attendant. We'll certainly look into this to ensure all our guests have a welcoming experience. Thanks again for your feedback and we look forward to hosting you again.
Silvia, we sincerely appreciate your top rating for Courtyard Salt Lake City Downtown! It's a delight to know you had an excellent experience with us. We look forward to welcoming you back for another stellar stay.
The staffs were really nice, especially Courtney, she was so helpful and sweet . Our room was very nice & Clean, but next time I know to bring our own toothpaste since there weren’t any . But overall I would love to come back to the courtyard .
Salina
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Salina, it warms our hearts to hear your kind words about Courtyard Salt Lake City Downtown. We're thrilled to know that you found our team members, especially Courtney, to be exceptionally friendly and helpful. We appreciate feedback about our room cleanliness as it is a top priority for us. Noted on your comment about the toothpaste, and we're glad it didn't detract much from your overall experience. We eagerly anticipate your return visit.
Casey, we appreciate your feedback. It's true that we do have a parking fee, which is common in our central location, and allow us to maintain a safe and secure area for our guests' vehicles. We're glad to hear that your stay at Courtyard Salt Lake City Downtown was satisfactory. We look forward to welcoming you back in the future.
Donathan, thank you for your positive feedback! It's heartwarming to hear that Courtyard Salt Lake City Downtown proved to be an excellent choice for you. We're eager to deliver outstanding experiences during future stays.
Thank you for the great rating, Tabitha!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Salt Lake City Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!
8/10 Good
Leslie
Travelled with family
20 Mar 2024
Our room had hardly any toilet paper on the roll when we checked in so had to call and ask for some when we ran out. Waited 45 minutes and they never brought us any so we went out and our our way by the check in counter we explained we never got any toilet paper they assured us they would send some up while we were out. Got back and they put 1 roll on the counter. Pretty stingy as there is no maid service for 3 days so 1 roll would prolly not last. Just kind of seemed crazy to have to worry about toilet paper at a hotel.
Leslie
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Leslie, addressing your concerns, it's unfortunate to hear about the inconvenience you experienced with toiletry provisions during your stay. Our team makes every effort to ensure that our guests have what they need, but it appears we fell short in your case. It is certainly not the type of service we are known for, as our priority is to provide consistent and efficient amenities for all guests. For future visits, we are strongly committed to improving this area of our service. We are thankful for your feedback as it brings to light areas where we can focus our efforts.
10/10 Excellent
Mykenzie
Travelled with family and small children
18 Mar 2024
This property is perfect if attending an event at the Delta center and the hotel rooms were clean and the staff was friendly. Also, there are lots of restaurant options within walking distance, we loved Chile-Tepin.
Mykenzie
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Mykenzie, it's delightful to hear that your stay at Courtyard Salt Lake City Downtown was ideal, particularly for your event at the nearby center. We're glad that the tidiness of our rooms and the friendliness of our colleagues made a positive impression. It's excellent that you enjoyed the abundance of nearby culinary choices as well. We appreciate your feedback and look forward to your next visit.
10/10 Excellent
Erin, Southlake
14 Mar 2024
Erin
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Erin, thank you for choosing Courtyard Salt Lake City Downtown. We are thrilled to know we were able to provide you with an excellent experience. We look forward to hosting you again in the future.
10/10 Excellent
Mason
10 Mar 2024
Mason
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Mason, it's fantastic to see your perfect score for the Courtyard Salt Lake City Downtown! We thank you for choosing our hotel and hope to welcome you back in the future.
Front desk employee listened to my concerns and took care of them. And location to concert
Nicole
Stayed 1 night in Mar 2024
Response from RT on 16 Mar 2024
Thank you Nicole for sharing your wonderful feedback about our front desk, we have shared this with our front desk staff.
10/10 Excellent
Kali
28 Feb 2024
Liked: Property conditions & facilities
We loved everything kids loved the pool I loved how close it was to everything
Kali
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Kali, your kind words about Courtyard Salt Lake City Downtown are greatly appreciated. It's wonderful to hear that your family enjoyed our pool and convenient location. We hope to have the pleasure of hosting you and your family again soon.
Thanks for the great rating, Jonathan!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard Salt Lake City Downtown soon, we'd love to have you back!
I liked the availability of everything you need within walking distance
Joseph
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Joseph, it's great to hear that you appreciated the convenient location of Courtyard Salt Lake City Downtown. Our location certainly offers numerous local attractions and amenities close by for our guests' enjoyment. We're happy that this enhanced your stay and we look forward to welcoming you back next time you are in Salt Lake City.
Brittney, it's fantastic to hear that you found the Courtyard Salt Lake City Downtown to be well-maintained, and our team members welcoming. We strive to provide a top-notch experience for our guests. We appreciate your feedback and look forward to welcoming you back in the future.
Charlotte, it's delightful to hear that you enjoyed your stay with us at the Courtyard Salt Lake City Downtown. We aim to provide memorable experiences and it seems we hit the mark with you. We sincerely hope to welcome you back soon.
4/10 Poor
Jordan
24 Feb 2024
Disliked: Property conditions & facilities
Multiple things were broken
Jordan
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Jordan, it's regretful to hear about the various issues you encountered during your stay. The experience you described is certainly not up to the level we strive to provide. We have taken note of your feedback and are working to address these matters promptly. We appreciate you sharing this information with us and we hope to have the opportunity to exceed your expectations in the future.
Thank you for sharing your feedback with us Marisol. We hope you enjoyed your stay with us. Looking forward to seeing you again on your next visit to Salt Lake City.
Rick, it's great to hear that you found the Courtyard Salt Lake City Downtown conveniently located for exploring the city. We hope for the opportunity to welcome you back in the future. Enjoy your subsequent travels!
Jody, it's wonderful to see your high regard for the Courtyard Salt Lake City Downtown's accessible location. We're delighted it added to your satisfaction. We hope to welcome you back soon.
McKenzie, it's wonderful to hear that you had a stellar experience at Courtyard Salt Lake City Downtown! We're deeply grateful for your high rating. It motivates our team members to continue delivering top-tier service. We're looking forward to your next visit!
Great customer service, clean rooms, close to shopping and dining. Restaurant inside hotel has great food.
Karen
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Karen, thank you for sharing your experience at Courtyard Salt Lake City Downtown. It is such a pleasure to hear that you enjoyed our diligent service, immaculate rooms, and convenient location near shops and dining spots. Also, we're thrilled you enjoyed the delicious offerings at our in-house restaurant. We appreciate your kind words and can't wait to welcome you back for another wonderful stay.
Steven, we're thrilled you enjoyed the Courtyard Salt Lake City Downtown's prime location. Thank you for choosing us for your stay. We look forward to welcoming you back in the future.
Great rooms, and the front desk staff was wonderful
Brittnie
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Brittnie, it's heartening to know that you enjoyed your stay at Courtyard Salt Lake City Downtown. We're glad that our comfortable rooms and dedicated front desk team members contributed positively to your experience. We look forward to welcoming you back when you next visit downtown Salt Lake City.
Thank you for the fantastic rating, Melissa!It's outstanding you had such a wonderful experience at Courtyard Salt Lake City Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
Brian
18 Feb 2024
Brian
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Brian, it's delightful to hear that you had a wonderful experience at Courtyard Salt Lake City Downtown. We appreciate your high rating and look forward to your next visit. Thank you for choosing us.
Not quiet but definitely clean and in a good location. Walls are very thin and you can hear people on every side.. crowd noise from nearby venues add to the volume - but if you don’t mind that, this place is a great weekend spot.
Carly
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Carly, we're glad to hear that you found the Courtyard Salt Lake City Downtown clean and well-located. We understand that external noises and thin walls may have caused some undue disturbance during your stay and we apologize for any inconvenience. Rest assured, we continuously work on improving our facilities and services. We hope you will consider us for your weekends and look forward to welcoming you back sometime soon.
It is right across the street from the Delta center so you can walk to events. You also have lots of restaurants within walking distance.
Heather
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Heather, it's wonderful to know that you found the Courtyard Salt Lake City Downtown's proximity to the Delta center and various dining options to be convenient! We are glad that our property facilitated easy travels and we look forward to welcoming you back for your next stay.
This is a very nice hotel, and it right across from Vivant Arena
Matthew
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
Matthew, it's fantastic to hear you enjoyed your stay at Courtyard Salt Lake City Downtown. We're thrilled you found our location to be convenient, being close to popular venues like Vivant Arena. We appreciate your high praise, and we look forward to your next visit.
Never fails we always enjoy our stay at this hotel. Courtney greeted us with a smile and humor, beds were comfy, walked to Flemmings for an awesome steak dinner. Great valentine's!
Kevin
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Kevin, it's great to hear that your stays at Courtyard Salt Lake City Downtown consistently meet your expectations. We're thrilled that Courtney's friendly demeanor added to your experience and that you found the beds comfortable. The proximity to fine dining like Flemmings is indeed a plus that our guests appreciate. Thank you for choosing us for your Valentine's Day celebration. We're looking forward to your next visit.
Front desk was kind and friendly. Easy check in. Great location
Kylee
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Kylee, it's wonderful to hear about your positive experience at Courtyard Salt Lake City Downtown. We're thrilled that our front desk team members provided you with a smooth check-in and that the location was ideal for your trip. We value your feedback and look forward to welcoming you again.
Jinzong, we're delighted to hear you had a wonderful stay at Courtyard Salt Lake City Downtown. It's fantastic to know that you felt secure throughout your time with us as safety is our utmost priority. We hope to welcome you back soon.
Stephanie, it's wonderful to hear that everything met your expectations at Courtyard Salt Lake City Downtown. We strive to provide excellent experiences and your comments affirm our efforts. We hope to host you again in the future.
Staff were very nice and welcoming! Room was beautiful!
Iesha
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Iesha, it's wonderful to hear that you felt warmly welcomed by our colleagues at Courtyard Salt Lake City Downtown. We're thrilled you found your room to be beautiful. We look forward to providing you with more memorable experiences in the future.
The pool is heated and open good hours so my kids enjoyed it
Samantha
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Samantha, it's fantastic to hear that your little ones savored their time in the heated pool at the Courtyard Salt Lake City Downtown. Open, convenient hours are something we strive for. We hope you'll all come back for more fun in the near future!
8/10 Good
Syed tareq
23 Jan 2024
Syed tareq
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Syed, thank you for taking the time to rate your stay at Courtyard Salt Lake City Downtown. We're pleased to see your score and hope to offer an even more enjoyable stay next time. We eagerly anticipate your return!
4/10 Poor
Zedekiah
21 Jan 2024
Zedekiah
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Zedekiah, we're sorry to see you have given a lower rating. We would love to hear more about your experiences so that we can strive for improvement. Please feel free to share your thoughts with us directly for us to better serve future guests.
Thank you for this excellent rating, Jessica!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard Salt Lake City Downtown! We'd love to host you again someday for yet another unforgettable visit.