Exterior

Reviews of Comfort Inn & Suites Woods Cross - Salt Lake City North

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1007 reviews" "
Rating 8 - Good. 341 out of 1007 reviews" "
Rating 6 - Okay. 145 out of 1007 reviews" "
Rating 4 - Poor. 71 out of 1007 reviews" "
Rating 2 - Terrible. 68 out of 1007 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dalelin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Light shades rained dust when touched. Nothing in the room looked real clean. Bedding and towels were old, not soft, and looked more gray than white. The building looked run down in need of paint and repairs. The only time we saw someone at the front desk was at check-in.
Stayed 1 night in May 2024
Response from Hotel Manager. on 11 May 2024
Dear Dalelin,Thank you for writing the review. We apologize for the inconvenience and disappointment you experienced during your stay. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 11 May 2024
Dear Guest,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to seeing you again soon.Sincerely, Hotel Manager.

4/10 Poor

Marlynn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Toilet seat was loose and my husband had to fix it. AC/ heater fan very noisy and worked poorly.
Stayed 1 night in May 2024
Response from Hotel Manager. on 10 May 2024
Dear Guest,Thank you for taking the time to provide your review. We apologize for the inconveniences you experienced during your stay regarding the loose toilet seat and the noisy AC/heater fan. We understand the importance of comfort and functionality, and we will address these issues with our maintenance team to ensure they are resolved promptly. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Tony

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location and friendly
Stayed 1 night in May 2024
Response from Hotel Manager. on 8 May 2024
Dear Guest,Thank you for the review. I'm glad to hear that you had a positive experience and that you found the staff to be friendly, the location to be nice, and everything went well. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Frieda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top! Goeie prijs/kwaliteit!
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for taking the time to review our hotel! We're thrilled to hear that you had a positive experience overall. Your feedback is invaluable to us as we continuously strive to improve our services. We hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Samantha Phyllis Eileen

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor. Over priced for the accommodations we got. Our room (210) was next to the elevator which hummed and squealed each time a person used it. The breakfast was poor at best. No jam, peanut butter for the toast/bagel/English muffins. The English muffins were hard, I made mention to the front desk, a man came and re-stacked the same stale english muffins. Yogurt was frozen. The morning of departure there were 5 people covered in their jackets, sleeping on the furniture in the front entrance/foyer.
Stayed 1 night in May 2024
Response from Hotel Manager. on 4 May 2024
Dear Guest,Thank you for staying with us. I’m sorry that several issues combined to make your stay less than desirable. You can be sure that we're always working to be the highest-rated hotel in the area. We guarantee that your next visit will be awesome. I hope that you will try us again.Sincerely,Hotel Manager.

4/10 Poor

George

Disliked: Staff & service, property conditions & facilities
Quite poor
Stayed 1 night in May 2024
Response from Hotel Manager. on 3 May 2024
Dear George,Thank you for bringing these concerns to our attention. We sincerely apologize for failing to meet your expectations in certain aspects. Your feedback is extremely valuable to us, and we are committed to addressing the areas where we fell short. We hope to have the opportunity to make it up to you in the future. Sincerely,Hotel Manager.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom pocket door was broken and breakfast hot food was cold
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 3 May 2024
Dear Thomas,Thank you for writing the review. We sincerely apologize for the inconvenience you experienced with the broken bathroom pocket door and the cold hot food during breakfast. Your comments will be shared with our team so that we can address these issues and make necessary improvements. We take pride in providing a great experience for a wide range of travelers. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool water tank in the front
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback! We're delighted to hear you enjoyed our unique water tank feature at the front of the hotel. We strive to provide distinctive amenities that enhance our guests' experiences. We look forward to welcoming you back for another memorable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Jean, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the freeway and was a great stop on our long trip from Henderson NV to West Yellowstone. The staff was very friendly and the breakfast was very satisfying.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that our convenient location and friendly staff made your stopover enjoyable. We aim to provide a comfortable experience for all our guests, and we're delighted that you found our breakfast satisfying. Safe travels, and we hope to welcome you back on your next journey!Sincerely, Hotel Manager

10/10 Excellent

trina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our staff friendly. If there's anything else we can do to enhance your experience during your next stay, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 26 Apr 2024
Dear David,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations.You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

2/10 Terrible

Kevin

Business traveller
Checked in and first room I went to was already being occupied. Next room wasn’t very clean and shower curtain was about ready to fall off the wall. They also gave my room to someone else checking in after I did, luckily they didn’t come in my room
Stayed 3 nights in Apr 2024
Response from Hotel Manager. on 18 Apr 2024
Dear Guest,Thank you for staying with us. I apologize that an unexpected problem caused some major issues. We will address these issues with our team to ensure that proper procedures are followed and that our rooms are thoroughly cleaned and maintained. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

6/10 Okay

Faithlynn

Liked: Cleanliness, staff & service
Furniture was scratched and faded. Leaking faucet in bathtub. Small rooms.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 17 Apr 2024
Dear Guest,Thank you for your stay. We apologize for the inconvenience you experienced during your stay. We understand that scratched and faded furniture, a leaking faucet in the bathtub, and small rooms can detract from the overall comfort of your stay. We appreciate your feedback and will take it into consideration to improve our facilities and services. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Okay

Faithlynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For $131 and $142 a night I would have liked to have four towels in total for two adults. Also the tub spicket was leaking. And there's a lot of scratches on the furniture. And if there wasn't scratches there was a lot of fading. The refrigerator wasn't very cold either. Room is also pretty small.
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 17 Apr 2024
Dear Guest,Thank you for staying with us. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 17 Apr 2024
Dear Guest,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon.Sincerely,Hotel Manager.

8/10 Good

JuliAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good! Our room was older, but clean and comfortable. It’s close to stores and food. We felt safe and slept well
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear JuliAnn,Thank you for your wonderful feedback. We're delighted to hear that you had a positive experience during your stay with us! Providing a clean, comfortable, and safe environment for our guests is our top priority, and we're glad to know that we succeeded in meeting your expectations. It's great to hear that you found our location convenient and that you were able to get a good night's sleep. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 11 Apr 2024
Dear Guest,Thank you for the review. We're delighted to hear that you enjoyed our breakfast offerings and everything was good. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

8/10 Good

Roseann

Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 10 Apr 2024
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, many restaurants and a store nearby. Check in was quick and easy. The room had plenty of space for open suitcases. Its a nice property. We'd stay again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel conveniently located with ample nearby dining options and amenities. We strive to ensure a smooth check-in experience and comfortable accommodations for all our guests. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

4/10 Poor

Shay Anne

Disliked: Cleanliness, amenities, property conditions & facilities
The water heater went out. We had ice cold water and we’re not able to have showers or bathe children after swimming. Besides that, the bath tub and mat were absolutely disgusting
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 6 Apr 2024
Dear Guest,Thank you for taking the time to share your review. We are truly sorry for the inconvenience you experienced during your stay with the water heater and the cleanliness of the bathtub and mat. Please know that we take your feedback seriously and will be addressing these issues with our team to ensure that they are rectified and do not recur in the future. Providing a comfortable and clean environment for our guests is of utmost importance to us. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Okay

Wayne E

Business traveller
Convenient to the freeway and to area, restaurants seemed secure
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 5 Apr 2024
Dear Guest,Thank you for the review. We are glad to hear that our hotel is conveniently situated near the freeway, making it easy for you to travel to your desired destinations. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Lawrence

Stayed 1 night in Mar 2024
Response from Hotel Manager. on 1 Apr 2024
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

4/10 Poor

Stephan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updating. In poor condition.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 30 Mar 2024
Dear Stephan,Thank you for your stay. I am sorry that we didn't live up to your expectations in some way. We appreciate your feedback and will take immediate action to address these issues. Our team will work diligently to ensure that necessary updates and repairs are made to improve the overall condition of our property. We assure you that your next experience will be excellent. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly
Stayed 4 nights in Mar 2024
Response from Hotel Manager. on 29 Mar 2024
Dear Guest,Thank you for the comments. I am so happy that you found friendly staff service, clean room and had a good experience. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

6/10 Okay

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Windows are covered in plastic due to remodel. It’s dirty on the outside dog poop on the sidewalks. Never saw any staff except when we checked in. Elevator buttons broken. Candy in vending machines hard as a rock
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 29 Mar 2024
Dear Guest,Thank you for writing the review. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 Good

Sheila

Liked: Cleanliness, staff & service
This is an average hotel. Value for the money.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 25 Mar 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to seeing you again soon.Sincerely,Hotel Manager.

6/10 Okay

Gordon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy, both from road traffic and from the squeaking fan in the heater/AC unit. A very comfortable bed, however! Also, the toilet seat was very loose. It appears that more general maintenance in the rooms is needed.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 20 Mar 2024
Dear Guest,Thank you for writing the review. It's nice to see that you found a comfortable bed and an overall good experience. However, we apologize that we let you down due to maintenance issues with amenities. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excellent

Tom, American Fork

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy freeway access! The room was comfortable. Hot tub was perfect! Good breakfast too.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 18 Mar 2024
Dear Tom,Thank you for the great comments. We greatly appreciate your satisfaction with the comfortable room, delicious breakfast, convenient location, and excellent amenities. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower water pressure was weak due to it leaking out of the faucet.
Stayed 3 nights in Mar 2024
Response from Hotel Manager. on 15 Mar 2024
Dear Matthew,Thank you for the review. We apologize for any inconvenience caused by the leaking faucet and the resulting weak water pressure. We will address this matter promptly to ensure that our guests have a comfortable and enjoyable experience. We guarantee that your next visit will be awesome. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Okay

Karen

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Overall property was fine. Big issue was frame of bed sticking out, being a hazard and causing injury. Second issue was the pool being ice cold.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at our property. We appreciate your positive comments about the overall property. However, we sincerely apologize for any inconvenience caused by the bed frame and the pool temperature.The safety and comfort of our guests are our top priorities, and we take your concerns seriously. We will address the issues with the bed frame promptly to ensure the safety of our guests. Additionally, we'll look into the pool temperature matter to ensure it meets the expected standards.We value your input, and your comments assist us in making improvements. If you have any further details or specific suggestions, please feel free to share them. We hope to have the opportunity to welcome you back for a more comfortable experience.Sincerely, Hotel Manager

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service
This hotel is right off the freeway so is very convenient. The pool and hot tub were very nice, and the continental breakfast was pretty good. The outside was being repainted and the plastic covering the windows was torn and noisy in the wind. The room inside was fairly clean, but old and the bathroom looked like an amateur had painted it. The bed and pillows were nice.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your positive comments about the convenient location, pool, hot tub, and continental breakfast.We apologize for any inconvenience caused by the ongoing exterior improvements. Your feedback regarding the room cleanliness and bathroom painting is valuable, and we will address these matters promptly to enhance our guests' experience.We are pleased to hear that you found the bed and pillows comfortable. We are continuously working to improve our facilities, and your input helps us make necessary adjustments.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to shopping and restaurants
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 10 Mar 2024
Dear Joel,Thank you for the review. We are thrilled to hear that you had a positive experience during your stay. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

6/10 Okay

Constance

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed at this property for a multi-day sporting event, so we really only used this hotel for sleeping. It was OK; they were in the middle of remodeling, so our room was on the side that faced the freeway and it was pretty loud. Our room had been recently remodeled and it was pretty basic. The room had everything that we needed (fridge, microwave, TV, etc), but wasn't exactly luxurious. The breakfast was OK too. But considering we just needed a safe place to sleep, we got what we needed. Easy check-in/out and friendly personnel.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 6 Mar 2024
Dear Guest,Thanks for investing time in writing this review. I am pleased that you found easy check-in & out, nice breakfast and amenities were liked. However, we apologize that we didn't live up to your expectations in some way. We will use your comments as we change and improve. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

8/10 Good

Stephanie

Stayed 3 nights in Feb 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Stephanie,Thank you for your feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub were well taken care of
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 4 Mar 2024
Dear Theresa,Thank you for the review. I am pleased that you had a nice experience with us. Guests who choose our hotel are mostly happy and satisfied. Our commitment is to ensure that guests love their stay with us and rank us as the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.

6/10 Okay

Suelyn

Travelled with family and small children
Disliked: Staff & service, amenities
It was a place to sleep since we couldn't drive home during a storm, but it wasn't great. The girl who checked me in seemed so annoyed to be doing her job. There was pink nail polish on the screws of the walls in our room. One of our towels was stained with brown spots. The window was soooo loud from the noise from the street that I had to turn on white noise from my phone for us to sleep but we could still hear it. The breakfast was okay, not good. It isn't a place where I'd stay again.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 4 Mar 2024
Dear Guest,Thank you for the review. We deeply regret that your stay was marred by cleanliness issues and other concerns that impacted your overall experience. Your feedback is greatly appreciated, and we will take immediate steps to address and rectify the issues you have raised. Providing a clean and comfortable environment is of utmost importance to us. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

4/10 Poor

Nancy

Travelled with partner
Disliked: Property conditions & facilities
The window for our room was covered with plastic for painting and we couldnt see out. There was a lot of wind that whipped the plastic around making a lot of noise.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 2 Mar 2024
Dear Guest,Thank you for writing the review. I’m very sorry that you were not completely satisfied with your stay here. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

4/10 Poor

Terri

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The dog walking area was covered with broken glass, dog feces and trash. I reported the broken glass immediately and also the next day; absolutely nothing was done.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 2 Mar 2024
Dear Terri,Thank you for writing the review. Kindly allow us to offer an apology for the negative experience you had due to the cleanliness and maintenance issue of amenities. You can be sure that we're always working to be the highest-rated hotel in the area. We're committed to our goal of a perfect stay for you next time. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 28 Feb 2024
Dear Guest,Thank you for the great comments. I'm glad to hear that you enjoyed the excellent service provided by the friendly staff as well as the cleanliness and comfort of the room. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

2/10 Terrible

Gley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service all the way around the front desk teen age girl was rude with a big attitude
Response from Hotel Manager. on 28 Feb 2024
Dear Guest,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

8/10 Good

Jess

Stayed 1 night in Feb 2024
Response from Hotel Manager. on 21 Mar 2024
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice room and friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 19 Feb 2024
Dear Jennifer,Thank you for your review of your stay. We are glad to hear that you found friendly staff service and our room clean. Providing a clean and comfortable environment for our guests is a top priority for us, and we met your expectations in this regard. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager.

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient to shopping, food, and interstate. Price was very affordable. Sadly it is noisy due to close relation to the interstate. And the place smells as though someone smokes here regularly.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 16 Feb 2024
Dear Christine,Thank you for providing the review. It is wonderful that you found a convenient location and had a good value. We apologize for the noise disturbance you experienced late at night. We will take steps to address this issue to ensure a more restful experience for future guests. Our team strives to provide a peaceful environment for all guests. Please give us an opportunity to serve you.Sincerely,Hotel Manager.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy check in process and the room was nice. You can hear the interstate traffic but had a noise machine. There was a stain on the sheet but overall clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 14 Feb 2024
Dear Jennifer,Thank you for taking the time to share your review. We're glad to hear that you found the check-in process to be easy and enjoyed the nice room. We apologize for the stain on the sheet and appreciate you noting that the room was overall clean. We'll address this issue with our housekeeping team to ensure it doesn't happen in the future. We're sure we can go above and beyond for you next time. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Hotel Manager. on 14 Feb 2024
Dear Guest,Thank you for the review. I am pleased that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. I hope that you will stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean and perfect for a night stay while traveling through.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 12 Feb 2024
Dear Guest,Thank you for the review. We are delighted to hear that you found our hotel to be very quiet and clean, making it the perfect choice for a night's stay while traveling through. We take great pride in providing a peaceful and pristine environment for our guests, and we met your expectations. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 10 Feb 2024
Dear Jeannie,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept okay, my room was a bit in need of repair.
Room was clean, but there was a bed support strut sticking out from the aisle side of one of the beds, after my daughter struck her leg on it the first time we sacrificed a pillow to cover it up. Day 1 I got warm water for a shower (couldn't get hot, but warm). Morning 2 I couldn't even get warm water. And it was early both mornings on a weekend, so I don't think they'd run out. My room heater also would not stop turning on even with the thermostat set to 66, it kept kicking on at 70 and pushing it to 72, I finally had to turn it off.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 6 Feb 2024
Dear William,Thanks for the contribution you have made through this review. I am pleased that you found the clean room and an overall good experience. It is disheartening to hear about the issues you faced with the room in terms of repairs needed, the bed support strut, and the inconsistent water temperature. We will address these concerns immediately to ensure that future guests do not encounter the same issues. We're committed to our goal of a perfect stay for you next time. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Excellent

Luis

Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 7 Feb 2024
Dear Luis,Thank you for your feedback. We are glad that you had a great experience with us. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We hope to serve you again in the future.Sincerely,Hotel Manager.