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" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"Clean room and friendly satff"

"Beautiful resort with outstanding service and great food. "

"The rooms were clean, the amenities were good and the food was great. All the staff from receptionists, cleaners, servers,cooks, bar people were amazing and went out of their way to make our stay a pleasant one. A big thankyou to Samishka, Sangtea, Faki and Mona Lisa for taking their time to ask us about our day and a general chat. Thanks to all."

"This hotel was amazing, lovely atmosphere and amenities and the room was a great size! Rooms cleaned daily and one of the most comfortable beds I’ve ever slept in. The breakfast is great too, it’s a buffet but with a range of made to order food including pancakes, waffles and omelets! The staff were so friendly, especially Bahurim in reception, who checked us in and we would catch-up with and get recommendations from during our stay when passing through reception! Would definitely recommend! "

"Very courteous staff. Rooms were very clean and comfortable. Breakfast was great. The only drawback was the electricity kept going off till the generator kicked in. A very comfortable stay with the family with 2 rooms. Will be back"

"Booked for 4 people 2 kids 2 adults. When got ro room at 11 pm had to argue to get beds for childeen. They expected all 4 of us to share one bed. This was then again repeated on a second booking"

"From the moment you enter, the resort makes a strong impression. The property is clean, well maintained, and beautifully presented. Reception and check-in were efficient and welcoming, making arrival smooth and stress-free. Our garden view room was spacious with convenient dual access. It was generally very clean and comfortable, although there was noticeable dust beneath the sofa that appeared to have been missed. The buffet offered an extensive selection across all three meals, and the staff were attentive and helpful. However, the team seemed slightly underprepared at the start of service on several occasions. Plates were missing at some stations, food labels had not been updated, and the “Buffet Closed” sign was still displayed, causing confusion. On our departure morning, when breakfast began at 7:30am and we were checking out at 8:00am, masala chai and milk were not ready at opening time. Small details, but they do affect the experience. The pool staff were excellent — friendly, proactive, and attentive to guests’ needs. Service at the SFX poolside bar was slow; after waiting five minutes without being attended to, I went to Morisco Restaurant opposite to order directly at their bar. Overall, a pleasant stay and a resort we would recommend — though not always flawless in execution."

"Great service "