Saint-Raphael Lodges

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Top Saint-Raphael Hotel Reviews

Le 21 Hotel

10/10 Excellent

"Recommended - A great price and fabulous breakfast included. Hotel is in a great central position, just a few minutes walk from train station, the town and the sea. Staff were 1st class, the air con was fab, basic, clean room with a nice ensuite. Hotel has a lift to upper floors."

Les Roches Rouges, a Beaumier hotel

4/10 Poor

"The location and facilities were absolutely wonderful but the service was some of the worst I’ve seen at a luxury property. Upon arrival we were told by three different employees our room would be ready shortly on multiple occasions and that they were asking the cleaning team to “double rush” our room. Ultimately, the room was not available until 45 minutes after the official check in time. Then when we got to our room we wanted to take a shower as we had a long travel day including a red eye flight. Our room had no towels and we had to ask 3 different times for the staff to bring towels to our room. Additionally, our suitcases were not brought to our room until 2 hours after we were in the room. When our suitcases were brought down it was discovered the staff had lost one of our suitcases. They then figured out they left the suitcase in the vehicle during the valet process. Their response was “at least we did not lose it.”Not exactly 5 star service. The property had an expansion in June 2025 (stay was in May 2026) and it felt clear they still had not recovered from the increased guest activity. No chairs available at the pool or beach on day 1. The workers felt incredibly confused and overwhelmed and it was clear there was no manager on site with any authority. Each step along the way it felt as if the hotel staff did not want to go the “real” manager to explain the situation and take accountability or make it right. The price reflects luxury but the service is lackluster."

Excelsior

8/10 Good

"The hotel was overall okay despite several disappointing issues. The check-in process was extremely long — nearly 25 minutes of waiting, which is hardly acceptable after a trip. During a heatwave, the air conditioning in the room did not work on the first night, making the room extremely hot and difficult to tolerate. The most disappointing part, however, was the reception service. When I asked for a late check-out, the young receptionists unfortunately refused without making any real effort to find a solution. In addition, a second receptionist who was still in training joined the discussion simply to repeat the hotel policy, without any real listening or willingness to help. This attitude made the interaction even more unpleasant. Fortunately, later that evening I spoke with another receptionist who was far more professional and managed to find a solution. The following day, the head of reception was also professional and helpful. This is unfortunate because in a hotel of this category, one expects genuine customer service and a professional welcome."

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