"I rarely leave negative reviews, but my recent stay at Karibea Valmeniere Hotel has been, without question, the worst hotel experience I’ve ever had.
First, the Wi-Fi has apparently been down for weeks with no clear plan to fix it—completely unacceptable, especially for a hotel charging these rates. My wife and I, along with several other guests, were left waiting over 6 hours just to get into our room. There was no communication, no urgency, and absolutely no effort to accommodate us during that time.
The customer service only made things worse. The staff was consistently rude and unhelpful. At one point, after hours of waiting, I asked for something as simple as a cup of coffee and was told I would have to pay for it. Not even a complimentary glass of water was offered while we waited.
To top it off, all on-site restaurants were closed until 7 PM, leaving us with no food options during a long and exhausting wait.
For $250 a night, this experience is beyond disappointing—it’s unacceptable. Travelers, beware: this hotel is not worth your time or money.
I will never return, and in my opinion, it doesn’t even deserve a single star."