For Haiti, this is a really nice hotel/resort.
Helpful hints: don’t expect an experience comparable to more developed Caribbean nations. Furnishing are spartan by European/Western standards, and the hotel staff is not professionally trained. But they provided excellent service, especially the restaurant wait staff.
One improvement the hotel needs to make: provide your guests with an atm machine on premises. Getting change to tip wait staff was difficult st times. No one likes to carry large amounts of cash in Haiti. Having an atm on site will ensure proper tipping of your servers and staff.
Although Moin has excellent dinner and breakfast buffets, the night buffet is a bit overpriced for the selection (28 dollars). It was good, but that’s horrendously expensive. 20 would have been more appropriate.
Do something about the cost of the transport from the airport. 125 bucks round trip PER PERSON is steep. You deter large groups and families from booking vacations if they are looking at an additional 700 bucks in airport shuttle fees.
Your menu was delicious. But consider changing it every other night for variety.
The tv didn’t work in our room (not that we were there to watch tv), and the WI-Fi cut in and out/was slow in rooms.
Finally, consider offering small outings into the Haitian markets etc so guests can safely experience Haitian life.
Thank you for a wonderful experience. We will be back to this lovely resort one day soon.