Private beach, sun-loungers, beach umbrellas, beach towels

Reviews of Moulin Sur Mer - All Inclusive

3 out of 5
Moulin Sur Mer - All Inclusive
KM 77 Rte. Nationale No.1, Saint-Marc

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 189 reviews" "
Rating 8 - Good. 66 out of 189 reviews" "
Rating 6 - Okay. 38 out of 189 reviews" "
Rating 4 - Poor. 12 out of 189 reviews" "
Rating 2 - Terrible. 11 out of 189 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Louckens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, the structure of the buildings and also the service was impeccable.
Stayed 3 nights in May 2022

10/10 Excellent

Wil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our stay enjoyable...did not meet one that is not cheerful and helpful...would recommend to anyone visiting Haiti.
Stayed 3 nights in Sep 2019
Response from CF Manager on 22 Sept 2019
We’re thrilled that you enjoyed! In the name of all of the staff we thank you and hope see you again soon!

6/10 Okay

Flo, Brooklyn, NY

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property. Grounds are beautiful. Food and service can use a lot of improvement.
Stayed 2 nights in Sep 2019
Response from CF Manager on 22 Sept 2019
Thank you for your review. We will do our best to improve.

2/10 Terrible

Kafayat

Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from CF Manager on 22 Sept 2019
Thank you

10/10 Excellent

Uze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great place for vacation. The food is good.
Stayed 3 nights in Aug 2019
Response from CF Manager on 22 Sept 2019
Thank you so much. We hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from CF Manager on 22 Sept 2019
Thank you

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019
Response from CF Manager on 22 Sept 2019
Thank you

2/10 Terrible

Verified traveller

Travelled with group
I actually booked a different hotel to stay Because Moulin Sur Mer was a disaster. It was raining during checkin and the room got flooded and that that was the only room left. We waited for about an hour after a long drive to the property. Nothing was offered as we waited such a bottle of water. I was so unhappy that I went to another hotel. I was told that they are not going to refund me my money. I called Expedia, still haven’t heard anything back from you guys. I am not going to let my $264 go to waste for a place that could not accommodate my needs.
Stayed 2 nights in Aug 2019

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from cF Manager on 22 Sept 2019
Thank you so much

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The monkey cage is very unique I like that , the maintenance staffs are very hard worker ... All things around are amazing
Stayed 3 nights in Jul 2019
Response from CF Manager on 22 Sept 2019
Thank you so much

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed at MSM often. Beautiful place for teams. They could improve on the quickness of their dinner time meals. Easily an 1-1/2 hour wait for food.
Stayed 1 night in Aug 2019
Response from CF Manager on 22 Sept 2019
Thank you for a great review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Rebecca on 24 Jul 2019
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

VM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is polite and ready to assist you. The beach is very nice and food is great. We had a pleasant time there.
Stayed 2 nights in Jun 2019
Response from Rebecca on 24 Jul 2019
Dear VM, Thank you for your feedback. I will definitely share this review with the staff as an encouragement for their job well done. Our Food & Beverage staff will be thrilled to know how much you've enjoyed their cooking. At Moulin Sur Mer you are no longer a customer. You become FAMILY!!! We hope to see you soon and bring friends with you next time. We guarantee unforgettable memories.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at the Beach
Beautiful grounds and location. Nice beach, restaurant/food, and pool. Bed and pillows could use some help but all and all my favorite beach place in Haiti.
Stayed 1 night in Jul 2019
Response from Rebecca on 24 Jul 2019
Dear guest, Thank you for staying with us. We appreciate your feedback and are happy that despite of some room furniture small issues (lol) you've enjoyed your stay at Moulin Sur Mer. I will quickly follow up with our Lodging department regarding the beds and pillows so that next time you find significant changes. Have a great day!

8/10 Good

Lionel

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel. I would recommend
The hotel was great. The staff was friendly but the service at the restaurant was very slow.
Stayed 1 night in Feb 2019

10/10 Excellent

Jess, Petionville, HT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful escape from the city to a nearby beach. The hotel staff and facilities were wonderful - it would be great if there were some more food (and vegetarian) options as the menu gets quite limited after a day or two. Very relaxing and great opportunities to do other activities besides swimming (snorkeling, diving, excursions, mini golf, museum)... the rooms and beds were bigger than expected, with well functioning air conditioning, fan and hot water.
Stayed 1 night in Jan 2019
Response from Management on 23 Jan 2019
Dear Jess, Thank you for sharing your experience with us. We are working hard every day to meet all our guests expectations and we feel encouraged when we receive good comments. I will definitely share your message with the rest of the team. we are waiting for you in the future for another adventure in paradise Best,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zile SOLEY is the biggest and beautiful place there have in this beach. It's was fine
Stayed 1 night in Jan 2019
Response from Sales Department on 22 Jan 2019
Dear guest, Thank you for staying with us. We hope to see you soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Clean beach, excellent pool. Limited food options
Stayed 1 night in Jan 2019
Response from Rebecca D. on 14 Jan 2019
Dear guest, Thank you for taking the tmime to leave us a review. I will transfer your comments to the relevant department. Hope to see you soon

8/10 Good

Harry

Liked: Staff & service
Stayed 1 night in Jan 2019
Response from Rebecca D. on 9 Jan 2019
Dear Harry, Thank you for your rating We hope to see you soon

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from Rebecca D. on 8 Jan 2019
Thank you for your rating. We're looking forward to your next visit

10/10 Excellent

Marie Josee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is Very good. Lower point, wash room is old.
Stayed 1 night in Dec 2018
Response from Rebecca D. on 8 Jan 2019
Dear Marie Josee, Thank you for your feedback. We appreciate you taking the time to share your experience at Moulin Sur Mer. As for the wash room, we are modernizing the building as we go and hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
For Haiti, this is a really nice hotel/resort. Helpful hints: don’t expect an experience comparable to more developed Caribbean nations. Furnishing are spartan by European/Western standards, and the hotel staff is not professionally trained. But they provided excellent service, especially the restaurant wait staff. One improvement the hotel needs to make: provide your guests with an atm machine on premises. Getting change to tip wait staff was difficult st times. No one likes to carry large amounts of cash in Haiti. Having an atm on site will ensure proper tipping of your servers and staff. Although Moin has excellent dinner and breakfast buffets, the night buffet is a bit overpriced for the selection (28 dollars). It was good, but that’s horrendously expensive. 20 would have been more appropriate. Do something about the cost of the transport from the airport. 125 bucks round trip PER PERSON is steep. You deter large groups and families from booking vacations if they are looking at an additional 700 bucks in airport shuttle fees. Your menu was delicious. But consider changing it every other night for variety. The tv didn’t work in our room (not that we were there to watch tv), and the WI-Fi cut in and out/was slow in rooms. Finally, consider offering small outings into the Haitian markets etc so guests can safely experience Haitian life. Thank you for a wonderful experience. We will be back to this lovely resort one day soon.
Stayed 6 nights in Dec 2018
Response from Rebecca D. on 11 Jan 2019
Dear customer, Thank you very much for your sincere review of your recent stay at our hotel. Feedback like yours is extremely important to us. I am very sorry to learn that the experience was not completely satisfactory As you may know, providing the highest level of hospitality is our top priority and hearing we have fallen below that standard is something we like to address immediately. We are currently working on having an ATM machine at the hotel. It is apparently a long process as we are patiently waiting for an answer from our bank partner. As for the buffet price You may feel that our prices are a little higher because we largely consume the organic products produced by the farmers in the area se we can encourage local production. (fishing, breeding, agriculture). Our fruits for juices and cocktails are pressed every morning and ready for consumption. Leftover food is shared between employees and other residents of the area who bring it to their families. We also have to manage a huge property that works exclusively on generator, because of the instability of the city power. Shuttle price also varies depending on the number of people. The charge for 1 person will not be the same for a family of 5 for example. We do not really charge per person, we charge for the ride. Unfortunately our customer's flight schedules don't always coincide to allow us to vary the price. So, if the bus has to go all the way to the airport, which is a 1 and 1/2 hour drive, to pick one person, the distance and the fuel remains the same as for a whole family. I hope you understand. I do hope you don’t judge the entire hotel by this one experience. We strive to create Positive human connection. Please do not hesitate to reach out to me directly should you ever have any questions or comments. Hope to see you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Rebecca D. on 8 Jan 2019
Thank you for your rating

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Rebecca D. on 8 Jan 2019
Thank you for your rating.

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018
Response from Rebecca D. on 8 Jan 2019
Thank you for your rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff, from housekeeping, waiters, and yard workers to the desk personnel were friendly and helpful. The maid for our room went out of her way to get us ice. Our room was beautiful, the beach was lovely and quiet, the snorkeling was beautiful and the food was good.
Stayed 1 night in Dec 2018
Response from Rebecca D. on 8 Jan 2019
Dear customer, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Moulin Sur Mer.. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. I will definitely pass your note along to the personnel Let us know when you want to come in and refresh those highlights Kind regards,

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that they were spraying pesticides while people were walking around. I believe it can harm our health.
Stayed 2 nights in Nov 2018
Response from Rebecca D. on 8 Jan 2019
Dear Laura, Thank you very much for taking the time to leave a thorough review, so we value your feedback both positive and negative which tells us the places we need to make improvements with the aim of offering our guests with a more pleasant and comfortable experience. As for the pesticides, be advised that our primary concern is to ensure your well-being and safety at all times. This anti-vector bio spray is carried out using nebulizers to spread the product of natural origin in the form of fog. We understand it can be annoying and apologize for the inconvenience it may have caused you. Hope to see you soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday getaway!
We enjoyed our stay!
Stayed 2 nights in Nov 2018
Response from Rebecca D. on 8 Jan 2019
Thank you for your review and happy belated birthday

8/10 Good

Vlad, P-Au-P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view was nice. It’s a place to be during the weekend.
Stayed 1 night in Nov 2018
Response from Rebecca on 12 Nov 2018
Dear Vlad, Thank you for your feedback. We hope you enjoyed your stay as much as we enjoyed having you with us. See you soon

8/10 Good

Sanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with to be improved rooms
It was nice and relaxing but the rooms were a bit uncomfortable
Stayed 1 night in Nov 2018
Response from Rebecca on 6 Nov 2018
Dear guest, Thank you for your review. We will address your issue immediately

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Rebecca on 31 Oct 2018
Thank you for your rating. We hope you've enjoyed your stay as much as we enjoyed having you with us.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Grounds
Beautiful grounds and generally good service. Comfort suffered because of beds/bedding and only 1 towel (no hand towels) was provided in the room.
Stayed 1 night in Oct 2018
Response from Rebecca on 30 Oct 2018
Thank you for your review Mark. We're looking forward to welcoming you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Rebecca D. on 22 Oct 2018
Thank you for your rating.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at Moulin Sur Mer for two nights. The staff was very accommodating and professional. I originally only planned to stay for one night, but due to unrest on the roads, I needed to stay another night. I felt safe on their beautiful property and enjoyed a peaceful two days.
Stayed 1 night in Oct 2018
Response from Rebecca D. on 22 Oct 2018
Hi Renee, Thank you for staying with us.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to Moulin Sur Mer in the near future

8/10 Good

Marc, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaint ,I had a warm welcome. even though i check in late and rainy, everything was fine Thank you ,Marc
Stayed 1 night in Oct 2018
Response from Rebecca on 16 Oct 2018
Thank you so much Marc for your feedback and glad to hear about your experience. Kind regards,

8/10 Good

Roy, Washington, D.C.

Liked: Cleanliness, property conditions & facilities, room comfort
I appreciated they had a dive shop on the property. The food was good and the grounds are charming: manicured lawns and hedges, fanciful metal sculptures, and swans and other fowl that roam the property.
Stayed 1 night in Sep 2018
Response from Rebecca D. on 24 Sept 2018
Dear Roy Thank you for staying with us. We're happy to know that you've enjoyed your experience as much as we've enjoyed having you. Looking forward to your next visit.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Rebecca D. on 18 Sept 2018
Thank you for your rating

10/10 Excellent

Tete, West Palm Beach Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds. Food was amazing. Very clean facility. Accepts card, cash and Haitian goude. I will visit again. Breakfast buffet was a great mix of Haitian and American style food. I enjoyed every moment. Clean beaches, and beautiful sunset views. Diving and snorkeling available. Can’t wait to go back. Very remote, museum on grounds
Stayed 2 nights in Sep 2018
Response from Rebecca D. on 18 Sept 2018
Dear Tete, Thank you for your feedback. We're looking forward to welcoming you very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Rebecca D. on 13 Sept 2018
Thank you so much for your rating.

8/10 Good

Hugues, Columbia, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very corteous, the facility is extremely beautiful with a relaxing atmosphere all around. Breakfast is great with lots of options, however, my experience eating dinner over there wasn't good. I will most likely go there again for a weekend getaway, but will eat out.
Stayed 1 night in Sep 2018
Response from Rebecca D. on 13 Sept 2018
Dear Hugues, Thank you for your feedback. We really appreciate your time and support. Looking forward to your next visit

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2018
Response from Rebecca D. on 6 Sept 2018
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful the food was delicious
Stayed 10 nights in Aug 2018
Response from Rebecca D. on 5 Sept 2018
Dear guest, Thank you for your feedback.

8/10 Good

Jacinta, Haiti

Liked: Cleanliness, property conditions & facilities, room comfort
The male receptionist was not as welcoming nor as helpful as the female who has been there for many yesrs. 2 waiters did not want to return my change. This has never before happened at Moulin sur Mer
Stayed 2 nights in Aug 2018
Response from Rebecca D. on 5 Sept 2018
We will address this immediately

8/10 Good

Patrick, Glenview

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
My experience there the facility is awesome very nice,employees were great.The only issue i had was the first night when we've checked in the room there were dead bugs all over the floor and spider web all around the room,the next i filed a complaint and they moved us to a new room after all .
Stayed 2 nights in Aug 2018
Response from Rebecca D. on 21 Aug 2018
Dear Patrick, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Moulin Sur Mer. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back in the near future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good food, clean premises and beach. Rooms could be improved.
Stayed 2 nights in Aug 2018
Response from Rebecca D. on 17 Aug 2018
Dear guest, Thank you for your feedback. We are working on improving our hotel facilities and on your next visit, you will notice some differentiating details.

8/10 Good

Sandina

Stayed 1 night in Jul 2018
Response from Rebecca D. on 24 Jul 2018
Thank you for your rating. We really appreciate

8/10 Good

Marcienne, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you could need in a hotel.
I have visited other hotels in the vicinity; although, still yet to visit a few more so far this is the first one that I was very pleased with. It provided all the accessories needed for your shower, the room was respectively clean, staffs were very friendly and polite. We actually had a phone and a radio which was very surprising. My friend loved most of all the buffet breakfast type; I must admit I enjoyed it as well. Even the pool was unexpectedly very clean. I did not have a chance to visit their museum near by; but, I will make it point to do so next time. My only hang up was the fact that I was not able to swim at the beach. Otherwise, I could not have ask for a better crib.
Stayed 6 nights in Jul 2018
Response from Rebecca D. on 19 Jul 2018
Dear Marcienne, Thank you for having posted your opinion, we always take into account your remarks in order to improve the quality of our goods and services. We are delighted that they have lived up to your expectations. Be assured that we pay special attention to the comfort and satisfaction of our guests. We sincerely hope to welcome you again, please accept our respectful greetings.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Great property. Most of the staff are great, but few of the waiters are horrible. The food us
Stayed 3 nights in Jul 2018
Response from Rebecca D. on 20 Jul 2018
Dear guest, Thank you for your feedback. We really appreciate you taking the time to leave us a review. As for the staff, we will definitely share your comments with them. We deeply value your relationship and are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service Rebecca D.