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Reviews of Hôtel de la Cité

3 out of 5
Hôtel de la Cité
Place Vauban - BP 77, Saint-Malo, Ille-et-Vilaine

Reviews

8.2

Very good

Rating 10 - Excellent. 100 out of 302 reviews" "
Rating 8 - Good. 133 out of 302 reviews" "
Rating 6 - Okay. 47 out of 302 reviews" "
Rating 4 - Poor. 20 out of 302 reviews" "
Rating 2 - Terrible. 2 out of 302 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yvette, Prince Albert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a large room with king size bed and a view of the wall and Atlantic Ocean !
Stayed 1 night in May 2024

8/10 Good

Chris

Travelled with group
Right on the front and they have a large garage that was useful as we were in a classic car.
Stayed 1 night in Apr 2024

6/10 Okay

Juan

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The interior of the hotel smells very bad.
Stayed 1 night in Mar 2024

8/10 Good

Sally B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location; could use some freshening up. Carpet in room was quite stained and sticky. Thermostat at 26C and could not be turned down.
Stayed 1 night in Mar 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stopover
What a lovely hotel right in the city walls with an underground car park. We only had a basic room for 1 night but it was very good- a lovely super king bed and a good shower. The young lady on reception, I wish we’d asked her name, was so lovely and helpful with everything. We would definitely go again. The breakfast was delicious and plenty of choice.
Stayed 1 night in Jan 2024

8/10 Good

Christel

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location. Duplex is well maintained and has a nice kitchenette. No AC, second floor was really hot. Overall, nice experience. Would recommend it but maybe not in the hottest day of summer.
Stayed 1 night in Sep 2023
Response from CT/EL on 3 Oct 2023
Good afternoon !Pleased that you have enjoyed your stay in our hotel.We take into consideration your comment. Kind regards,Front desk.

8/10 Good

Tessa

Travelled with group
Liked: Cleanliness, staff & service
Room was nice & clean. The only thing was by the time we went down for breakfast after 9 wasn't much food left.
Stayed 1 night in Sep 2023
Response from CT/EL on 3 Oct 2023
Good afternoon !Pleased that you have enjoyed your stay in our hotel.We take into consideration your comment.Kind regards,Front desk.

10/10 Excellent

Uli

Stayed 1 night in Sep 2023
Response from CT/EL on 3 Oct 2023
Good afternoon !Pleased that you have enjoyed your stay in our hotel.Kind regards,Front desk.

10/10 Excellent

Philip

Stayed 1 night in Sep 2023
Response from CT/EL on 3 Oct 2023
Good afternoon !Pleased that you have enjoyed your stay in our hotel.Kind regards,Front desk.

6/10 Okay

Gideon

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
OK
Pros - reasonable price, surprisingly large room, nice central intramuros location Cons - very loud outside noise at night (irish pub literally below window), drain smell from toilet, no proper shower (handheld only), parking a challenge Was bearable for 1 night but would look for different hotel next time
Stayed 1 night in Jun 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great view, very comfortable, big bathtub.
Stayed 3 nights in May 2023
Response from Edouard LETOURMY on 29 May 2023
Happy to have pleased you.Kind regards,Edouard LETOURMY (front desk).

8/10 Good

Paul

Stayed 5 nights in Apr 2023
Response from Edouard LETOURMY on 29 May 2023
Happy to have pleased you.Kind regards,Edouard LETOURMY (front desk).

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Typical Intra Muros experience, I love this part of France
Stayed 4 nights in Nov 2022
Response from CT/EL on 24 Oct 2023
Good afternoon !Pleased that you have enjoyed your stay in our hotel.Kind regards,Front desk.

8/10 Good

Pui Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Irina

Stayed 1 night in Sep 2022

8/10 Good

Roselyne

Stayed 1 night in Sep 2022

6/10 Okay

Paul

Hotel is a bit tired but well positioned 8n the walled town .
Stayed 1 night in Aug 2022

10/10 Excellent

Raylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Marita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fabulous location and good family accommodation for a few days.
Stayed 1 night in Aug 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to stay again; good location; good people
Stayed 1 night in Aug 2022

10/10 Excellent

Chris

Stayed 1 night in Jul 2022

4/10 Poor

Philip

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tired and depressing hotel.
The hotel was tired, carpets worn out. Carpets very badly stained in corridors. Room depressing,dirty marks on walls,bed linen old and worn and very thin. Fluff from hoover left in a pile in the room. Windows were dirty,view non existant.Iwould certainly not recommend this hotel to anybody.
Stayed 1 night in Jul 2022

10/10 Excellent

Juliet

Stayed 1 night in Jun 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Disliked: Amenities
It was located in the beautiful city of San Marlo with easy walking to everything. The view out my window was lovely!
Stayed 1 night in Jun 2022

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and comfortable hotel in great location
Stayed 2 nights in May 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly modern interior
Surprisingly modern rooms in this historic city centre site. Difficult to drive to but worth the effort if you get a sea view
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean they front desk staff was very friendly and helpful.also the breakfast was fresh and delicious.
Stayed 1 night in Sep 2020

6/10 Okay

Elena

Liked: Cleanliness
Disliked: Room comfort
If you offer air conditioning, turn it on!
We picked a pricier hotel to make sure it had air conditioning, because it was a hot day. When we arrived, the a/c did not work. We had a room at street level, so opening the window was out of the question. I went down to reception and they used covid as an excuse. In other bookings we had perfectly working a/c. So, if you offer a/c, turn on the machine!!
Stayed 1 night in Aug 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service
Great location
Amazing location, great staff and service but the room was very tired. The place could use a freshen up.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location
Good location. Our room is duplex family type, which is comfortable and clean. But noisy at night when the bar nearby still busy in midnight and limited car park space is a pain.
Stayed 2 nights in Aug 2020

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We used Hotel de la Cite three times last year and intend to use again next. Excellent for location. Great
Stayed 1 night in Dec 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Lovely staff very helpful. Room was clean. Lots to do around hotel. We stayed one night whilst waiting for our ferry
Stayed 1 night in Aug 2019

8/10 Good

Lise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit rundown, but comfy and good location
The hotel is located inside the walls of the city, so the location was great. It was a bit stressful for driving, as the streets are narrow, packed with pedestrians, and lined with restaurants. It is manageable though, and there is fairly cheap parking right outside the hotel. It was free between 8 pm and 9 am. There is also parking outside the walls if it's too stressful. The room, while huge and pretty comfortable, looked like it was renovated in the 70s and would have been pretty groovy then, but hasn't held up well. The air conditioning did not work. This wasn't an issue for us as it was quite cool, but if we had been there a few days later when temps reached the high 30s I would have been pretty unimpressed. We did not notify them the AC didn't work, they might have dealt with it right away as the staff were quite friendly and helpful.
Stayed 2 nights in Jun 2019

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Historic Hotel
Front desk staff were friendly and helpful. Our room was clean and comfortable. We had a room on the side of the hotel, but it had a balcony that we could walk out on to see the water and fort. Parking is easy and inexpensive in the lot outside the hotel once you make it through the narrow, crowded pedestrian streets.
Stayed 1 night in May 2019

8/10 Good

Caren

Liked: Cleanliness, staff & service, room comfort
We came off an early morning ferry and asked at the hotel if we could drop our bags but we were lucky as the helpful receptionist said our room was ready. A pleasant hotel in a great location in the centre of st malo. Only issue is the Irish bar located on one side which can be noisy late into the night
Stayed 1 night in Mar 2019

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service
Staff were welcoming and helpful however the room had not been cleaned. When told the receptionist dealt with the issue very well to recover the situation. The carpet in the corridors was not clean but the room was comfortable with a great shower. Location good. But for the money the hotel should be cleaner.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to mur sea view
it was exactly was we expeted Nice loft A lot of space Two bath
Stayed 1 night in Sep 2018

6/10 Okay

Rupert, Sydney Australia

Liked: Cleanliness
Good enough for an overnight stay, not all taxis know how to reach the front door.
Stayed 1 night in Aug 2018

10/10 Excellent

Daniel, Miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located within the walled fortification. The hotel is situated at walking distance from restaurants, bars, and shops. From the Hotel, you can quickly get to the fortress’s turrets, watchtowers, lookouts, and ramparts. The view is breathtakingly beautiful. During low tide, you can access the castle’s ocean outputs through a sandy beach. Our room was midsize, clean, adequately decorated, comfortable bed, and a wardrobe. The bathroom is equipped with modern furniture and an adequate shower compartment with a high water pressure head and handheld shower. Parking available at a short distance from the Hotel on paying public spaces (look for the electronic kiosk nearby) A word of caution, getting to the Hotel by car can be problematic and difficult to navigate within the fortress. Park your car outside the fortification and walk to the Hotel; they will provide you with a detailed map on how to get to Hotel by car. Breakfast is served in the early morning hours. The staff is friendly, polite and bilingual. Highly recommended!
Stayed 1 night in Sep 2018

10/10 Excellent

Caroline

St Malo
Very well run and comfortable hotel in a good location just above the beach and near to many restaurants. Excellent breakfasts.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

John, Isle of Wight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, in St Malo walled city.
Very comfortable hotel in a fantastic location.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Hotel vlose Cosy hotel in town centre
The hotel is situated in a quiet corner close to all facilities and restaurants within the surrounding remparts. The staff are friendly and helpful. Only drawback is noise from an adjacent Irish pub if you want to go to bed early.
Stayed 3 nights in Jun 2018

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Lindsey, South Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old town charm
Perfect location within the old town walls. Parking available just outside. Service was excellent. Would definitely recommend.
Stayed 1 night in May 2018

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A worthwhile stop over
Only there for one night before our ferry to Guernsey, but the hotel is brilliantly situated for touring the city and walking the walls. Lots of good cafes and restaurants around. The narrow street took a bit to navigate, but actually our TomTom took us all the way. One big help way booked parking in the hotel's garage. For me, this is a must. Rooms were 'rustic' but very comfortable. TV was amazing - BBC!!! Will use this again.
Stayed 1 night in May 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Clean, central situated and helpful staff.
Stayed 2 nights in May 2018