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Reviews of B&B HOTEL Rouen Saint-Etienne-du-Rouvray

2 out of 5
B&B HOTEL Rouen Saint-Etienne-du-Rouvray
Zone de l' Etang - Rond point des vache, GPS: Rue Désiré Granet, Saint-Etienne-du-Rouvray, Seine-Maritime

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 211 reviews" "
Rating 8 - Good. 75 out of 211 reviews" "
Rating 6 - Okay. 61 out of 211 reviews" "
Rating 4 - Poor. 25 out of 211 reviews" "
Rating 2 - Terrible. 12 out of 211 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs for a night with a dog
Stayed 1 night in Nov 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and handy
Stayed 1 night in Aug 2023
Response from marie on 16 Sept 2023
Bonjour Vous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour au {hotel}.Un grand merci, car vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle.Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer les différents points que vous avez soulignés dans votre avis.A très bientôtCordialement,Hotel B&B Rouen Saint Etienne Du Rouvray

6/10 Okay

Charles

Stayed 1 night in Jul 2023

2/10 Terrible

Roman

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All around horrible experience. Dirty and broken rooms . Too level of disrespect and rude behaviour. Smelly rooms, dirty towels and sheets
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Would not recommend this hotel.
Not up to the usual standards of the BB franchise. Very tired looking and in need of refurbishing. Bathroom especially poor and very tight for space. Toilet paper ran out on the evening of our one night stay, obviously not checked by cleaners. Shower didn’t drain properly. Receptionist seemed flustered and couldn’t find our booking.
Stayed 1 night in Mar 2023

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities, room comfort
Handy overnight stay
A convenient overnight stay on the way north. Room was clean and quiet despite nearby main road. Bed and pillow surprisingly comfortable.
Stayed 1 night in Sep 2022
Response from marie on 19 Nov 2022
Bonjour Alan Nous vous remercions pour vos commentaires suite à votre séjour C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Hotel B&B Rouen Saint Etienne Du Rouvray

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Marie on 10 Jul 2022
Bonjour Nous vous remercions pour vos commentaires suite à votre séjour C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Hotel B&B Rouen Saint Etienne Du Rouvray

2/10 Terrible

Ari

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2022

8/10 Good

jose manuel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasnantly surprised
A budget hotel but certainly wasn't a budget-quality stay.
Stayed 1 night in Sep 2021

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, staff & service, room comfort
So so
Useful as a stopover, on site parking. The local area is not the best. Comfy bed. It was fine for me but perhaps not if it was longer than a couple of nights.
Stayed 1 night in Apr 2021

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over hotel in the way to the Charente.
The car park gate slid shut just as we drove up. Reception was closed, but I used the help bell to speak to a man who was really helpful. He gave me the code I needed to open the gate. Paying via the machine was easy and the receipt me my room number and access code. I booked the room that morning via the Hotels.com. Finding a twin room (I was travelling to the Charente with my adult son) with parking at such short notice was not easy, so it was fine that the room was basic. Everything worked. The bed was a bit hard and we only had one rather flat pillow each. We also only had one bath towel each and a bath mat, so I didn’t bother washing my hair. I was very grateful to find a room with twin beds at such short notice. It was just a few hundred metres off our route, which really helped at the end of a long drive down from Yorkshire!
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the hotel no signage around when you driviny
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Chloé on 6 Oct 2019
Bonjour, Vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle, merci de les partager avec nous. Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux lors d'une future visite. A très bientôt,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Easy check in out of hours and a basic vending machine on site for refreshments or snack. As a family of four, the room was very quiet, but was not clearly signposted that it was accessed from outside! So took us a while to find it! Overall, a good basic hotel for an overnight stop
Stayed 1 night in Aug 2019
Response from Chloe on 23 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you and your familly enjoyed your quiet stay. Our team hope to see you again very soon. Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick overnight stay.
Stayed 1 night in Jun 2019
Response from Guillaume ,Directeur de l'Hotel. on 11 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloe

6/10 Okay

Verified traveller

Liked: Staff & service
Used this property many times and generally all is fine. However, room 13 has a bad smell from the drains. This was the second time we have had this room so nothing has been done since our first complaint. The location is convenient for us but we have said that we will not accept this room again.
Stayed 1 night in Apr 2019
Response from Chloe on 22 Apr 2019
Dear Guest, Thank you for taking the time to share your comments. We are sorry that you have room 13 again. We are grateful to have warned us of the bad smell in the room and we are doing something to fix it. It is possible that our repairs were not sufficient and that the unpleasant smell came back. We apologize again for the inconvenience and hope to see you soon,

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Chloe on 13 Jun 2019
Bonjour Bernard, Nous sommes ravis que vous ayez apprécié votre séjour au B&B Hôtel ROUEN Saint Etienne du Rouvray. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

6/10 Okay

Pat

Liked: Staff & service
Room smelled horribly of cigarettes . You need to follow through on your no smoking policy. There was no one in the reception otherwise I would have asked for another room.
Stayed 1 night in Mar 2019
Response from Chloe on 15 Apr 2019
Dear Pat, Thanks for your great review about our hotel. We are sorry do not be informed of the smell of cigarette which disturbed you. Indeed, all the hotel is a no smoking place. In fact, the reception is not open all the nigth. We open to see you very soon again,

8/10 Good

Fufa

Liked: Staff & service, property conditions & facilities, room comfort
No frills hotel, staff polite, convenient. Room smelt, blocked drain outside. Staff acted promptly.
Stayed 1 night in Feb 2019
Response from Chloé on 6 Feb 2019
Dear Fufa, Thanks for your nice review, we are glad that you have enjoyed your stay in the B&B Hôtel Rouen Saint-Etienne du Rouvray. We hope to see you soon again

10/10 Excellent

Fufan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to road links. Friendly staff, no issues. No hairdryer or coffee facilities in room.
Stayed 1 night in Jan 2019
Response from Chloé on 5 Jan 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and note we the note the points you would like to see improse. Our team hope to see you again very soon. Sincerely,

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Guillaume ,Directeur de l'Hotel. on 30 Nov 2018
Bonjour Nigel, Nous sommes ravis que vous ayez apprécié votre séjour au sein de notre hôtel. La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de lire des remarques encourageantes comme les vôtres. Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !

6/10 Okay

Donna, London

Disliked: Property conditions & facilities
Ok for a 1 night stay
Area was very rough looking. Room very basic with a musky smell. Pillows uncomfortable. Close enough drive to Rouen town so plenty of places to eat nearby.
Stayed 1 night in Aug 2018
Response from Guillaume ,Directeur de l'Hotel. on 31 Aug 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 Poor

Disapointed, UK

Disliked: Cleanliness
Pity about the smell in the bathroom
Visit was tainted by the drain smell in the bathroom. We assumed the drain smell was due to the room being closed up but running water down the plug holes and leaving the fan running didn't cure it.
Stayed 1 night in Aug 2018
Response from Guillaume ,Directeur de l'Hotel. on 31 Aug 2018
Dear Guest, We are sorry for this incident. We would have liked to be aware before so that we could do our best to improve your stay among us. Hope to welcome you back home, cordially

6/10 Okay

Kevin, Orkney

Bof!
Industrial area and suited more for commercial travellers on a budget.
Stayed 1 night in Jul 2018

4/10 Poor

Rod

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms too small
Room very very small, air con loud, shower small,old fashioned, many better B and B around
Stayed 1 night in Jul 2018

2/10 Terrible

Graham, Wiltshire

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Very bad check in experience
Despite receiving confirmation e-mails from Expedia we were not expected. That said we were eventually offered our rooms however it took over 1 hour for the hotel manager to get the room code validations from his regional/head office. I would add this was obviously not his fault. We then paid but were then asked for a further payment or no room would be available. A terrible experience considering we had an elderly infirm relative with us. Would never use B&B again (nor Expedia if we found them on their site).
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with this hotel
Always pleased to use this hotel as an overnight stopover. Staff are very professional and helpful.
Stayed 1 night in May 2018

8/10 Good

Angela, Yorkshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant enough. Can't fault hotel for the money paid.
Stayed 1 night in Apr 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant welcome. good clean rooms. excellent breakfast. parking area could do with some attention: the bays are too narrow and there was a small truck parked up in the only space he could find,making it a bit awkward for anyone coming after him. Nonetheless a most pleasant stay.
Response from Guillaume ,Directeur de l'Hôtel. on 8 Apr 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Guillaume ,Directeur de l'Hotel. on 26 Feb 2018
Merci beaucoup A bientôt dans notre hôtel.

8/10 Good

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Good vale comfortable room and good breakfast.
Bed very comfortable. Pillows very good. Room small but ok. Very strong smell of fish in room 301. Not sure why! Very strange. Never had it before.
Stayed 1 night in Dec 2017
Response from Guillaume ,Directeur de l'Hotel. on 26 Feb 2018
Bonjour , Tout d'abord merci pour votre commentaire. Nous sommes heureux de constater que votre séjour parmi nous ait répondu à vos attentes à tous les niveaux. Concernant votre remarque, nous en prenons bonne note afin d'améliorer un peu plus le confort de nos chambres et espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

8/10 Good

Fufan , Uk

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel fine
Hotel OK only problem was arrived late and no refreshments provided in room and had no change for the machines. Unable to have a drink until breakfast next morning.
Stayed 1 night in Dec 2017

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always perfect!
Always perfect!
Stayed 1 night in Nov 2017

6/10 Okay

katharine, Gloucester UK

Liked: Staff & service
Great stopover hotel
This hotel is great for a one night stopover. It is very basic with no frills. We stayed on route to the Vendee and was on the route and easy to find. Free parking and WiFi
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

We wanted an hotel in that place for one night.
We wanted an hotel for a one night stop with breakfast. It was fine.

6/10 Okay

lorna

Liked: Cleanliness, staff & service
Room was ok clean but could do with updating only 2 pillows for double and no kettle:(

4/10 Poor

Traveller, uk

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overnight stop
Hotel was very very basic room was tiny. Bathroom was not very clean

6/10 Okay

Anthea

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Convenient stop over.
An excellent sleep stop forums enroute for going north or south.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, room comfort
Over Nighter
Cheap accommodation. Overnight stay from UK. Large room, really comfy bed. Staff excellent

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traffic noise heard during the evening and interrupted sleep during the night

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gillian

Liked: Cleanliness, staff & service
Fine for a one night stop en route.
Our room was quite spacious, as we asked for an accessible room and were given a disabled room on the ground floor. Bathroom was therefore spacious too, but the shower had a plastic curtain of dubious cleanliness at the bottom. To eat, go into the Courte Paille Comptoir which is attached to a nearby hotel for a pleasant environment and nice staff.

4/10 Poor

Alex, London

Disliked: Property conditions & facilities, room comfort
Overpriced below average experience
This hotel is designed for commercial drivers, crew members and other workers travelling on business. It's not meant to be a place for families or tourists. And places there are bought by the worker's employer companies in bulk in advance, so they don't really care about quality of service that much as long as workers don't protest. In result - this is a below standard place with above standard prices. Not worth it at all unless you're a night driver and your company pays for you. The only reason we've stayed there is because this was the only available place in the area.

8/10 Good

Michael, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for overnight stay when on route going south
Good hotels for overnight stops only basic facilities

10/10 Excellent

Denise, Málaga, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything in this hotel is good. I stay here whenever I am travelling in the area.

4/10 Poor

Tony, East Midlands

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic
Room smelt of cigarette smoke. Bathroom facilities were poor.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Carol, Ossett

Liked: Cleanliness
Convenience over comfort?
Have been before,convenient and easy to find.Difficult to park as we arrived at 9.30 pm .Large Lorraine's there ,not very family orientated. Ate before we arrived as the only restaurant we know nearby is Macdonalds. Scaffolding around hotel ,painting perhaps.