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Reviews of Wyndham Garden Sacramento Airport Natomas

3.5 out of 5
Wyndham Garden Sacramento Airport Natomas
2298 Terracina Drive, Sacramento, CA

Reviews

7.8

Good

Rating 10 - Excellent. 491 out of 1000 reviews" "
Rating 8 - Good. 179 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 102 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Travelled with family
Friendly front desk staff.
Stayed 3 nights in Apr 2024

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Room is dirty on the ceiling. Very noisy. Noise constant with doors slamming and little of any insulation must have been used in the walls and ceiling.
Stayed 1 night in Apr 2024

2/10 Terrible

Zahra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wyndham Garden on 5 Apr 2024
Dear Guest,We understand you are upset you want to cancel your reservation. I am sorry to say that prepaid reservation is not cancellable. Thanks for understanding.

8/10 Good

Lorrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that is was easy to get to this property.
Stayed 2 nights in Mar 2024
Response from Wyndham Garden Team on 25 Mar 2024
Hello Lorrie, Thank you for your review regarding your stay at our hotel, we hope to welcome you back soon!

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful with the little lake Nextdoor
Stayed 1 night in Mar 2024
Response from Alexis Ibarra on 23 Mar 2024
Hello Charlene, Thank you for your perfect review, we are happy you enjoyed some of the amenities the hotel has to offer.

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!! I Was able to move around town without having to get a rental car. There was a bar in the Hotel that also served food after hours ! The rooms were very spacious and clean.
Stayed 1 night in Mar 2024
Response from Alexis Ibarra on 21 Mar 2024
Hello Britney, It was a pleasure having you as our guest at the Wyndham Garden Sacramento Airport Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Alexis Ibarra on 21 Mar 2024
Hello Karen, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Wyndham Garden Sacramento Airport Hotel, and we look forward to welcoming you back soon.

4/10 Poor

Rohini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is GREAT like I loved it. Spending 2 nights on the Second floor was TERRIBLE , It Noisy past 10pm, the ladies in the hallway were loud without being considerate of other Guest (maybe they had too many drinks) Also guests were Stomping above my head (3rdfloor) was hard to deal with. Housekeepers have to do their Job but they also interrupt your Mornings but Stomping above and Cleaning.
Stayed 2 nights in Mar 2024
Response from Alexis Ibarra on 21 Mar 2024
Hello Rohini, Thank you for evaluating your stay at our hotel. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also apologize for the noise disturbance you encountered during your time with us. In the future, please know our front desk is available 24 hours to make your stay as comfortable as possible, so feel free to reach out to them. Thank you again for your feedback, and we hope to see you again soon.

10/10 Excellent

beatrice, daly city

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Not so great food.
Stayed 1 night in Mar 2024
Response from Wyndham Garden Team on 11 Mar 2024
Hello Beatrice, Thank you for your review regarding your stay.

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the beds were very comfortable. The restaurant was clean but service was lacking, it took 25 minutes to get our order for dinner. At breakfast we had to ask for black tea, there was plenty of green tea available, and only artificial sugar was readily available. The roses in the lobby permeated the whole downstairs and due to allergies and asthma we decided to eat in our room, however since breakfast was all you can eat we were told we had to eat in the dining area even when we explained there were health issues. I would stay here again but would plan to eat out. The airport shuttle driver was very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Wyndham Garden Team on 11 Mar 2024
Hello Dawn, Thank you for your review regarding your stay at our hotel. We will direct you concerns to the direct staff members for our future guests.

10/10 Excellent

Laning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Wyndham Garden Team on 11 Mar 2024
Hello Laning, Thank you for the perfect review !

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Wyndham Garden Team on 6 Mar 2024
Hello Joseph, It was a pleasure having you as our guest at the Wyndham Garden Sacramento Airport Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient location
Stayed 3 nights in Feb 2024
Response from Wyndham Garden Team on 6 Mar 2024
Hello Michael, Thank you for your review regarding your stay at our hotel, we hope to welcome you back soon!

8/10 Good

Cheryl

Stayed 1 night in Mar 2024
Response from Alexis Ibarra on 23 Mar 2024
Hello Cheryl, Thank you for your review regarding your stay at our hotel, Hope to see you again soon

10/10 Excellent

Aamy

Stayed 1 night in Feb 2024
Response from Alexis Ibarra on 21 Mar 2024
Hello Aamy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Wyndham Garden Sacramento Airport Hotel, and we look forward to welcoming you back soon.

10/10 Excellent

Gabriela

.
Stayed 1 night in Feb 2024
Response from Wyndham Garden Team on 6 Mar 2024
Hello Gabriela, Thank you for the perfect rating, we hope to welcome you back soon!

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick in Sales on 16 Feb 2024
Hello Adrian,We greatly appreciate your feedback and choosing to stay with us. It was an absolute pleasure accommodating you. We look forward to hosting you again soon.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Alexis Ibarra on 5 Feb 2024
Hello Eduardo ,Thank you for the perfect review ,we are glad you enjoyed your stay from start to finish.

4/10 Poor

Christine, Oakland

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The check in clerk seems nice but she was very in genuine or fake after the check in process is done. I came to asked to let me borrow some wine glasses as I always have done this at other hotels, she said no, and it’s hotel policy. I told her you can bill to make room if needed. She still said no. There were no bartenders around. The iron board in the room was broken after I check in and fell over. The room service guy had the nerves to asked me if I broke it. I paid $160 for the room to be put next to the elevator and a view of the roof with all the vents. Horrible. Knowing there were plenty of other vacant rooms when I walked in to check in as there were no cars in the parking lot. In top of the cable not working and the WiFi keeps shutting off, there were a lot of noises in the hallway at 2am in the morning, people slamming doors and running around in the hall smoking weed all stinking up the hall and the smell came into our room. We couldn’t get a good night sleep. So for $160, I will not be staying here again.
Stayed 1 night in Feb 2024
Response from Alexis Ibarra on 5 Feb 2024
Hello Christine, Thank you for evaluating your stay at our hotel. We are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We also apologize for the noise disturbance you encountered during your time with us. In the future, please know our front desk is available 24 hours to make your stay as comfortable as possible, so feel free to reach out to them. Thank you again for your feedback, and we hope to see you again soon.

10/10 Excellent

Lamont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean facilities.
Stayed 4 nights in Jan 2024
Response from Alexis Ibarra on 5 Feb 2024
Hello Lamont, Thank you for the review regarding your stay.

8/10 Good

Daniel, tollhouse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was very clean and the staff was outstanding....most hoteld offered a free morning breakfast this hotel charged $12.99 for a sparce breakfast so even tho this was a great hotel my business will go back to Hampton
Stayed 1 night in Jan 2024
Response from Alexis Ibarra on 5 Feb 2024
Hello Daniel, Thank you for visiting us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.

10/10 Excellent

Candace

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out it has been seamless. So thankful to have had the opportunity to stay here and am looking forward to another Wyndham stay!
Stayed 1 night in Jan 2024
Response from Alexis Ibarra on 5 Feb 2024
Hello Candace, Thank you for your amazing review, We are glad that our staff was able to make your stay so enjoyably hope to welcome you back soon!

10/10 Excellent

Diane

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexis Ibarra on 20 Jan 2024
Hello Diane, Thank you for the perfect review, hope to see you again soon!

6/10 Okay

Carla

Travelled with family
Weird layout, very confusing-4 pax-2 towels
Stayed 1 night in Jan 2024
Response from Wyndham Garden Team on 8 Jan 2024
Hello Carla, Thank you for the review, please note the front desk agents are available 24/7 for anything you may need through out your stay

10/10 Excellent

CYNTHIA, Mesa

Stayed 1 night in Jan 2024
Response from Wyndham Garden Team on 8 Jan 2024
Hello Cynthia, Thank you for the perfect review rating, hope to welcome you back soon1

8/10 Good

Toi

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Wyndham Garden Team on 3 Jan 2024
Hello Toi, Thank you for your review regarding your stay

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Wyndham Garden Team on 3 Jan 2024
Hello Jose, Thank you for the perfect review regarding your stay

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy hotel in a quiet location!
The rooms are beautifully decorated, the location is serene (next to a wildlife preserve with pond and ducks), and there are many places to shop nearby!
Stayed 6 nights in Dec 2023
Response from Alexis Ibarra on 5 Feb 2024
Hello Charles, We are glad to see you enjoyed your stay from start to finish ,we hope to welcome you back soon!

2/10 Terrible

Leticia

Travelled with family
Disliked: Cleanliness, staff & service
Costumer service was very rude
Stayed 1 night in Dec 2023
Response from Wyndham Garden on 28 Dec 2023
Dear Leticia Alvarez, We understand you got upset. Please understand this is non smoking Hotel.

10/10 Excellent

Jovanni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alexis Ibarra on 5 Feb 2024
Hello Jovanni, Thank you for the perfect review regarding your stay,we hope to welcome you back soon.

2/10 Terrible

Brooke

Stayed 1 night in Dec 2023
Response from Wyndham Garden Team on 18 Dec 2023
Hello Brooke, Thank you for your review regarding your stay at our hotel.

10/10 Excellent

Alina

Response from Alexis Ibarra on 5 Feb 2024
Hello Alina, Thank you for your review regarding your stay at our hotel, we hope to welcome you back soon !

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the room is unique but convenient, the area is very nice 👌
Stayed 1 night in Dec 2023
Response from Alexis Ibarra on 6 Dec 2023
Hello Veronica, Thank you for your feedback regarding our rooms we are glad you enjoyed your stay and hope to welcome you back soon !

2/10 Terrible

anoop

Stayed 1 night in Dec 2023
Response from Alexis Ibarra on 6 Dec 2023
Hello Anoop, We understand you did not book the correct room type please always double check you reservation is made properly. We were unfortunately sold out this day and were not able to change to a different room type.

4/10 Poor

Adam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wyndham Garden Team on 23 Dec 2023
Hello Adam, Thank you for your review regarding your stay at our hotel.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the experience is a really good hotel to stay and have great vacation time or just in between bussines trips because is also close to the airport.There’s also a lot of nice restaurants around the area and shopping.The surroundings of the property are a breath taking you can enjoy the nature walking by there’s a really nice little lake next to the hotel that makes it look and feel like a even more peaceful and delightful hotel to go to.I really recommend it to anyone.More then 5 stars overall.
Stayed 1 night in Nov 2023
Response from Alexis Ibarra on 29 Nov 2023
Hello Patricia, We are glad you enjoyed your stay at our hotel and all the amenities we have to offer. We hope to welcome you back soon !

10/10 Excellent

Jennie

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location to airport, easy check in, clean room, friendly helpful staff. Comfortable bed and nice layout of the room.
Stayed 1 night in Nov 2023
Response from Alexis Ibarra on 30 Nov 2023
Hello Jennie,Thank you for your review regarding your stay at out hotel, we are glad your stay was so enjoyable and hope to welcome you back!

6/10 Okay

Mary

Travelled with family
Heater in room was loud and had a hard time working it. Terrible no decaf coffee, no body soap in shower
Stayed 1 night in Nov 2023
Response from Alexis Ibarra on 30 Nov 2023
Hello Mary, Please know the front desk and maintenance are available 24/7 to assist with any needs you may need during your stay.

8/10 Good

Jennifer

Stayed 2 nights in Nov 2023
Response from Wyndham Garden Team on 18 Dec 2023
Hello Jennifer, Thank you for your review regarding our stay, we hope to welcome you back soon!

6/10 Okay

Saiganesh, Highlands Ranch

Stayed 1 night in Nov 2023
Response from Alexis Ibarra on 30 Nov 2023
Hello Saiganesh, Thank you for your review regarding your stay

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean faculty fair pricing
Response from Alexis Ibarra on 21 Nov 2023
Hello Victor, Thank you for perfect review and kind words regarding our hotel, we hope to welcome you back soon

10/10 Excellent

Kevork

Stayed 1 night in Nov 2023
Response from Alexis Ibarra on 6 Dec 2023
Hello Kevork, Thank you for the perfect review , we hope to welcome you back soon !

10/10 Excellent

Ignacio

Stayed 3 nights in Nov 2023
Response from Alexis Ibarra on 14 Nov 2023
Hello Ignacio, Thank you for the perfect review we hope to welcome you back soon.

6/10 Okay

Aniesa

Travelled with family
Disliked: Room comfort
Not worth what they charge
Lovely front counter staff and clean loft area. However, my room had shedded hair from either the previous guests or from staff. It was in between the bedsheets, the shower, the bath towels and blankets ! I stayed for 3 nights and was told room service is for every “other” day. No one came until after 5:30pm and I had to decline since I was showering. Had to grab my own towels take out my own bins. Gave a $13 cheap and gross buffet breakfast. Not worth staying.
Stayed 3 nights in Nov 2023
Response from Alexis Ibarra on 13 Nov 2023
Hello Aniesa, Thank you for your review regarding your stay , we will address these concerns with a housekeeping staff to improve our rooms for our guests. We hope you give us another chance to prove we can provide excellent service for all guests.

10/10 Excellent

kevin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and accommodating to business travel!
Stayed 1 night in Nov 2023
Response from Alexis Ibarra on 13 Nov 2023
Hello Kevin, Thank you for the perfect review and kind words regarding our staff, we hope to welcome you back soon !

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Oct 2023
Response from Alexis Ibarra on 13 Nov 2023
Hello Sonja,Thank you for your kind words regarding our staff, we hope to welcome you back soon !

8/10 Good

Tasha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alexis Ibarra on 13 Nov 2023
Hello Tasha, thank you for your review regarding your stay, we hope to welcome you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Its ok.
Kitchen food smell reached our room. Style is nice. Asked to clean room. Floors were still dirty after cleaning. No hair dryer. Safe did not work. Asked front desk to look into it. No response. A car was broken into while we were there. Convenient location.
Stayed 2 nights in Nov 2023
Response from Alexis Ibarra on 6 Nov 2023
Hello, Thank you for your review regarding your stay at our hotel, we have directed these concerns to the correct staff to make sure these concerns are corrected for future guests

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alexis Ibarra on 6 Nov 2023
Hello Sharon, Thank you for your review and hope to welcome you back soon !

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alexis Ibarra on 6 Nov 2023
Hello Michael, Thank you for your perfect review and hope to welcome you back soon