2/10 Teruk
ASHLEY
18 Apr 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was the first time I had ever encountered a hotel front desk this bizarrely hostile.
I arrived today expecting nothing more than a normal check-in. What I got instead was a front desk staff member whose attitude was hostile from the very first sentence. From the moment he asked for my name, his tone was already sharp, impatient, and openly intimidating. His stare and manner made one thing very clear: I was not being treated like a guest, but like a problem they wanted removed.
The interaction was so oppressive and unsettling that I left immediately. I would rather lose money than remain for another minute in that kind of environment. This was not merely “bad service.” It felt deliberately hostile.
What makes this worse is that I had already sent a detailed email explaining exactly what happened and giving the property every opportunity to respond professionally. Their answer was silence. No acknowledgment, no accountability, no effort to address the situation.
To anyone considering staying here: think twice. This hotel does not know how to make guests feel welcome. The front desk creates hostility, and management appears to believe that ignoring complaints will make them disappear. It will not.
I have now shared this experience across multiple platforms, because travelers deserve to know how this property handles paying guests and legitimate complaints. Some failures do not fade quickly, especially when they are met with silence instead of responsibility.
ASHLEY
Menginap 2 malam pada Apr 2026