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Reviews of Sacramento Marriott Rancho Cordova

3.5 out of 5
Sacramento Marriott Rancho Cordova
11211 Point East Dr, Rancho Cordova, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 513 out of 1003 reviews" "
Rating 8 - Good. 246 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 72 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Anny

Travelled with family and small children
The staff has no customer service, I asked for an itemized receipt when checking out, the person who checked me out said Expedia will send it to you. I do not want to be charged for unnecessary fees. The room was dirty, old furniture that was broken, walls had cracks, the linens were torn, windows had mold, just disgusting. The cleaning room service person kept knocking on our door the next day to rush us to check out. Bad experience
Stayed 1 night in Apr 2024
Response from Huda on 1 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.In regards to our hotel conditions we are in the process of a full renovation which does include our public space and guest rooms. We understand we are long overdue for these updates and are looking forward to the transformation of our hotel.I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Brianna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, and Zach was extremely helpful when we were checking in. Unfortunately, we had an early game and had to leave early and were unable to take advantage of the free breakfast as they did not allow us to pack it to go. That was frustrating as we had paid for it so it should have been available for us to take it with us.
Stayed 1 night in Apr 2024
Response from HOTELS24 on 30 Apr 2024
We appreciate your feed back I will be sure to follow with management for that department and will relay your concern.

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has been around for Years. They’ve done a good job keeping it nice. Bed was a 3.5 out of 5. Paying for parking is stupid, especially considering their lot Needs paving. Decent hotel, noisy on the Sunrise side.
Stayed 1 night in Apr 2024
Response from Huda on 22 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Huda on 15 Apr 2024
Thank you.

6/10 Okay

Gustavo, Santa Clara

Stayed 1 night in Apr 2024
Response from Hotels 24 on 20 Apr 2024
We appreciate your response hopefully after renovation everything is up to your standards

4/10 Poor

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Formaggia restaurant ridiculous. We went there hoping for a nice quiet dinner after a long day of driving and were met with a sports bar atmosphere. Loud noisy nerve wracking. We left. Next morning we went there for breakfast. Much calmer atmosphere. BUT…all food items were served in paper or plastic. Paper plates, bowls, coffee cups and plastic cups for water and juice. Also plastic utensils! The price of the food was high and you’d think the servewear would be appropriate for the cuisine. The wait staff were pleasant and efficient. The food was very good. In our room: the bottom of the tub was extremely slippery and no rubber mat was provided. Also the shower curtain insert was way too long and we both stepped on it. A real tripping hazard.
Stayed 2 nights in Apr 2024
Response from Huda Shehadeh on 15 Apr 2024
Hello,Thank you for taking the time to let us know about your experience while staying with us. You brought to our attention that during your recent stay we fell short of meeting your expectations while dining in our temporary Formaggio .Your experience has been shared with the F&B Management who joins me in offering our sincere apologies. We understand that the current state of the restaurant is not a standard, and unfortunately unavoidable due to the depth of the construction on a majority of our kitchen and restaurant. Due to the amount of work currently being done we are unable to do regular ware washing of china, glass and silverware and have done our best to find temporary solutions. Our goal is to not only provide great food and service to our guests but also to maintain a working structure for our employees while we work through this transition. We understand that we are long overdue for this update and appreciate your patience and understanding while we get through this phase of workAlthough we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve when our gym and restaurant renovation is complete.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay even with renovation
Stayed 4 nights in Apr 2024
Response from Hotels24 on 20 Apr 2024
We are delighted to hear you enjoyed your stay even during renovation

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hot pool out door
Stayed 1 night in Mar 2024
Response from Hotels 24 on 20 Apr 2024
Yes our pool and hot are outdoors thank you for your 5 out of 5 response

6/10 Okay

Bhupinder Singh

Liked: Staff & service
Disliked: Cleanliness
Bugs are running around bed and so noisy at Bakersfield and other places tubs taps are broken and clean less
Stayed 1 night in Mar 2024
Response from ST23 on 4 Apr 2024
Hello I apologize for your experience that you had here and I will follow up with the Housekeeing and Maintinance team,to ensure this will not be your experience here the next time you stay with us

10/10 Excellent

Harmanjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from RG on 2 Apr 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Excellent

Sierra

Stayed 2 nights in Mar 2024
Response from Hotels24 on 20 Apr 2024
We appreciate your response

8/10 Good

Vinod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub was really small. You barely can stand.
Stayed 1 night in Mar 2024
Response from hotels23 on 27 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

QUINTON JEROME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great not social life in the area.
Stayed 3 nights in Mar 2024
Response from Mia-Operations on 25 Mar 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities
April at the front desk was very delightful and hospitable
Stayed 2 nights in Mar 2024
Response from Mia-Operations on 22 Mar 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Good

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room itself was very clean and well maintained with the exception of the mini fridge and a few of the outlets didn't work otherwise room was great. However the staff and customer service was quite lacking and extremely rude. They tried to make it right by giving me a free coupon to Starbucks that expired that day and that the Starbucks had already closed for the night. Would love to return . But I don't think I will be in the near future
Stayed 1 night in Mar 2024
Response from Mia-Operations on 22 Mar 2024
Thank you for staying with us! We will look into addressing the issues mentioned. We appreciate your feedback.

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mia-Operations on 22 Mar 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Good

Tracy, Henderson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed hearing the rooster greet the morning. And the Starbucks WAS convenient.
Stayed 1 night in Mar 2024
Response from Mia-Operations on 18 Mar 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Excellent

Jeannia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mia-Operations on 15 Mar 2024
Thank you for taking the time to let us know about your stay.

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, the staff are top notch! Had a great time hanging out and letting the kiddos swim and spa .
Stayed 1 night in Mar 2024
Response from Mia- Operations on 4 Mar 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 Okay

Steven

Business traveller
No gym or business center
Stayed 2 nights in Feb 2024
Response from Mia- Operations on 4 Mar 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon. We are looking forward to the renovation of our gym to be completed in mid March as we understand we are long overdue for an upgrade.

8/10 Good

A

Business traveller
Liked: Staff & service, amenities
The hotel lobby is very nice and the staff is very friendly. The room is large and the bed is very comfortable. The only downside is the cost to park, the walls are very thin, there is significant road noise, it is jaunt from I-5, and the carpet needs some tlc. For the price, I would stay here again
Stayed 1 night in Feb 2024
Response from Mia- OPerations on 4 Mar 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon. We are looking forward to our upcoming renovation as we understand we are long overdue for an upgrade.

10/10 Excellent

Heidi

Travelled with family, Business traveller
Great place to stay. Carpets in hallway could use some cleaning
Stayed 1 night in Feb 2024
Response from Mia-Operations on 28 Feb 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024
Response from Mia-Operations on 28 Feb 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Cory, Eagle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here all the time for work in Sacramento. Always have a good experience.
Stayed 5 nights in Feb 2024
Response from Mia-Operations on 28 Feb 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okay

Tiffany

It’s an older building. Needs remodeling.
Stayed 1 night in Jan 2024
Response from Mia-Operations on 28 Feb 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

10/10 Excellent

Sabrina

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Good on Comfort
Appreciated the kindness when we checked in a 3. The hostess at 10 a.m was a bit curt when we asked if we could check-in early. Our room was wonderful and we sincerely enjoyed the dining options of the restaurant. Waitresses and Waiters were exceptionally kind and provided great service.
Stayed 1 night in Jan 2024
Response from Mia-Operations on 31 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

2/10 Terrible

Zarghoona

Disliked: Cleanliness, amenities, property conditions & facilities
Heater did not work in two different rooms. We have to have an engineer come fix the AC while we were in the room.
Stayed 2 nights in Jan 2024
Response from Mia-Operations on 31 Jan 2024
Thank you for staying with us! We will look into addressing the issue mentioned. We appreciate your feedback.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mia-Operations on 31 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updates
I was actually shocked at the state of the property being a Marriott and all. We always book Marriott for consistency and this property is very outdated and not what we expected. The restaurant servers were awesome but we probably would not come back.
Stayed 2 nights in Jan 2024
Response from Mia-Operations on 31 Jan 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

6/10 Okay

Ginger

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent on site restaurant!
Stayed 1 night in Jan 2024
Response from Mia-Operations on 31 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Caesar was fairly abrupt with us and the volume on our tv doesn’t work.
Stayed 1 night in Jan 2024
Response from RG on 24 Jan 2024
Thank you for staying with us! We will look into addressing the issue mentioned. We appreciate your feedback.

4/10 Poor

Teresa

Stayed 1 night in Jan 2024
Response from RG on 18 Jan 2024
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Jazmin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Response from RG on 16 Jan 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Eric

Stayed 8 nights in Jan 2024
Response from Mia-Operations on 28 Feb 2024
Thank you for taking the time to let us know about your stay.

10/10 Excellent

Sofia

Stayed 1 night in Jan 2024
Response from RG on 16 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed at this hotel for a work related trip. I have to start with my experience upon arrival I had booked a room with a king bed and they informed me that they had overbooked the rooms with a king bed and they only had rooms with two queens. Fine, I was understanding. Went to my room to unpack and settle for the night and to my surprise I found crawlers in my room on the wall and curtains. I took pictures went downstairs and the managers that day was nonchalant as if knowing that this was a issues and gave me another room with two queen bed. I have not experienced something like this with a Marriott before so I am disappointed and most importantly grossed out about the rooms. Will NOT be staying here again.
Stayed 2 nights in Jan 2024
Response from RG on 16 Jan 2024
Thank you for staying with us! We will look into addressing the issue mentioned. We appreciate your feedback.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from RG on 16 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Jon

Stayed 1 night in Jan 2024
Response from RG on 16 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
I have stayed at this particular property a few times now and love it. The property is absolutely beautiful and the staff is amazing. It is close to restaurants and shops.
Stayed 2 nights in Dec 2023
Response from RG on 8 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service
The rooms felt a little on the shabby side, particularly the carpet and wallpaper. Otherwise, clean and convenient. I appreciated having Starbucks in the lobby. Didn't love paying for wi-fi and parking - just include it in the cost of the hotel. Silly.
Stayed 1 night in Jan 2024
Response from RG on 8 Jan 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from RG on 8 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RG on 8 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RG on 8 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Good

the

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RG on 8 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Good

Justin

Stayed 2 nights in Dec 2023
Response from RG on 24 Jan 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Hayk

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from RG on 5 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property can definitely use a design update. The furniture, carpet and other details in the room reminded me very much of Marriotts in the 80’s and Early 90’s. It was pretty clean overall, but just felt dingy. The shower was extremely powerful, which I tend to like, but the shower curtain was not able to contain the water spray and each time I got out there was a huge pool of water on the floor. You could see it seeped into the grout in between tiles as well, and my wife detected mold, as she is very allergic to it. The front desk check in was good, but when I came downstairs the next day to talk to someone because I couldn’t connect to the internet because it was saying my information (name and room number) was incorrect. Ever though there were 2 people at the counter, both were attending to a guest’s check in. Would have been ok if someone had just looked up and said they would be right with me, but it never happened and I waited 10 minutes just to ask that question about the wifi. Parking in an open lot is $10, which seemed a lot for a Gold Elite member in a not densely populated area in the suburbs of town. I will not be staying there again until the overhaul the property.
Stayed 3 nights in Dec 2023
Response from RG on 5 Jan 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

4/10 Poor

Douglas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No Respect for Late Sleepers
We're a couple who works late nights and sleep in during the day. We were placed next to a family who were entertaining in their room with their children during the day. We asked the front desk to ask them to respect their neighbors but nothing was done. We got very little sleep. At one point, while I was speaking, the woman I was speaking to at the front desk started talking over me and then hung up on me. Very, very rude. The housekeeping staff also tried to enter the room when the privacy sign was out.
Stayed 1 night in Dec 2023
Response from RG on 5 Jan 2024
Thank you for taking the time to let us know about your stay.

8/10 Good

Sue

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RG on 2 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Good

henedine

Stayed 1 night in Dec 2023
Response from RG on 2 Jan 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!