2/10 Terrible
Amanda E
Travelled with family and small children
3 May 2024
Disliked: Staff & service
One hour after checking in a staff member walked into our room startling my child and quickly walked out with no explanation as to why she walked in. She then called to my room and asked “Who is this? May I have your last name?” I gave her my last name and told her I have my receipt and checked in an hour ago. She said “ok, thank you” and hung up. She then deactivated our keycard. We noticed when my husband left the room to grab us some dinner and he no longer had access to our room. We had to go back to the front desk to get this cleared in which she openly admitted she deactivated our room keycard even after she spoke with me because she did not remember our room being booked. Our second night, our keycard was deactivated again and we had to go back to to speak to the front desk. The young man at the desk was rude as he verified why the card was deactivated. Our two night stay was not worth the $425 we paid.
Amanda E
Stayed 2 nights in Apr 2024