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Reviews of Residence Inn by Marriott Sacramento Airport Natomas

3 out of 5
Residence Inn by Marriott Sacramento Airport Natomas
2618 Gateway Oaks Drive, Sacramento, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1009 reviews" "
Rating 8 - Good. 225 out of 1009 reviews" "
Rating 6 - Okay. 82 out of 1009 reviews" "
Rating 4 - Poor. 40 out of 1009 reviews" "
Rating 2 - Terrible. 45 out of 1009 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

LYNNE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows could open! I enjoyed the large suite with good pillows. A bit noisy in my section being close to the freeway. Next time I'll ask for a room facing the other way. Will definitely stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

carlos

Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The property was difficult to find and parking was full, but the place was quite nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Anne, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a flight delayed and took a chance on this hotel. It's 5 miles away. Very clean, quiet, spacious, nice staff. They give you a voucher for an Uber that I took back to the airport, but couldn't get through to them to see about coming from the airport to the hotel. No shops around there I was told.
Stayed 1 night in Apr 2024
Response from Mike on 1 May 2024
Thanks for the great feedback!

2/10 Terrible

Timothy

Disliked: Staff & service, property conditions & facilities
So disappointed. When I checked in I had to sign the electronic consent and then a paper waiver stating if I use any amenities in the room I will be the room I will be charged up to $250. This is the stuff like coffee and complimentary amenities they include but at this facility it is not.!Use the tissue on the counter, you will be charge. Also, the air screeches all night whether it was on cook or heat so I just turned off. I let them know and was told since I went through a third party there is not nothing they they can do.
Stayed 1 night in Apr 2024
Response from Marie on 29 Apr 2024
Good day!Please allow me to explain the things that you signed upon check in. For the electronic consent it is just to allow us to authorize 250 for incidentals/deposit. This is just to be used just in case something happens to the room. This is fully refundable after checking out. It will take about 5 to 10 business days before it goes back to your account depending on your bank. All the amenities listed are complimentary (no additional charge) which is included in the room rate that you booked. For the paper waiver it stated our hotel policy that we are nonsmoking, we have a 10 parking fee, and we have a quiet hours which is from 10 pm to 7 am. Thank you!

8/10 Good

ALAN, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we liked the property. The security officer at the property entrance was both concerning and comforting. Concerning that we were in a potentially unsafe and/or high crime area, and comforting that someone was taking precautions. The buildings don't have elevators. When checking in I was informed that the hotel was sold out for the night and if I was unable to find parking, the parking fee would be refunded. I replied that if I was unable to find parking, I would not be able to stay at the property - the clerk responded with the same statement about refunding the parking fee.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff really friendly.
Stayed 2 nights in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

imtiyaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Caliph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An easy and quiet stay, surprisingly close to a number of food options with an easy commute to downtown or the airport.
Stayed 1 night in Mar 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Gagan

Liked: Cleanliness
Disliked: Staff & service, amenities
Bhr
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Farin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a little trouble finding the office. At night ,it would be nice if there was a sign pointing the way since it isn’t the typical large awning entrance.
Stayed 1 night in Jan 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
So impressed! Great property, restaurant on site with good food, free breakfast, clean fullly stocked room if you prefer to cook your own food, minus the food. There is even a dishwasher! Very clean, comfortable and spacious room.. Staff is very friendly, and helpful. I highly recommend staying here, especially if you are traveling alone, it’s well lit at night and feels very safe.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Thalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern rooms, clean and cozy. Parking is a little hard to find close to your room when arriving late. Area seems safe and there is a security guard on property at night. Over all a good experience.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities
Room was spacious but not entirely clean.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

4/10 Poor

Chad

Business traveller, Travelled with partner
Disliked: Staff & service
Not very accommodating to platinum elite members! Very poor customer service.
Stayed 2 nights in Apr 2024
Response from Mike on 30 Apr 2024
You cannot use your member benefits booking through a third party. We do apologize this was confusing to you.

10/10 Excellent

Katelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and everyone was very friendly. The only bad part about this hotel was signs for how to get in. You need to go behind the Carl’s Jr to find the entrance.
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this property had a full kitchen and plenty of space in the room. The breakfast was included and was decent. I didnt like how close it was to the freeway and that the doors opened to outside. Also, there was some debris in our pullout sofa, but they did come replace the mattress pad. Overall good for ehat we needed and a decent price. Will stay here again.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, nice sized room. Dislike the potholes near the entrance of the parking lot
Stayed 1 night in Feb 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Veronica

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Only thing I didn't like was that they hadn't come to clean up while we were out. I guess they do that if your stay is longer. I guess I get it since it's more apartment style living but I feel they could've at least taken the rash out. Otherwise, it was great
Stayed 2 nights in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Emma

Stayed 1 night in Apr 2024

8/10 Good

SIROOS

Liked: Cleanliness, staff & service
They don’t clean the rooms during your stay!
Stayed 3 nights in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Trinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price of the grocery counter is just way too expensive. The front desk staff usually takes a long time. The property is nice, clean, and modern. Be staying again if I have a chance to visit Sacramento.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

6/10 Okay

Robin, Missouri City

Travelled with partner
Liked: Staff & service
This is like an apt. We stayed on ground floor and heard everytime someone walked above us and whenever they turned on the water. I was up at 10pm, 4am, 7am, 9am listening to the people above us walking around so didnt get any sleep. There were stains in the shower and the lotion, soap, etc. were no name brands. Expected more for a $160 room. Parking was also $10.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Parking fees are outlined in the reservations. This is the guests responsibility to understand this.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from mike on 30 Apr 2024
Thanks for the review!

6/10 Okay

Anurag

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Service and Staff. Absolutely appalled they charged us $10/night for Parking. I mean this is a converted Apartment in the middle of nowhere
Stayed 2 nights in Apr 2024
Response from Mike on 30 Apr 2024
The fees are outlined in the reservation. You could have made another choice

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are accommodating and the hotel is clean. The dining area was crowded at breakfast however, each room has a small table in the kitchen area so this wasn’t a problem. Overall we had a nice stay.
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

DJuana

Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not near the airport ... that's a bummer but they give you a $25 Uber voucher to get there/ back. Very clean and quiet. Hated the laminate flooring in the room. Everytime you move in bed the bed moves , makes noise because of floor. Very clean and friendly, good breakfast
Stayed 1 night in Apr 2024
Response from mike on 30 Apr 2024
Thanks for the review!

6/10 Okay

marcos

Liked: Cleanliness, staff & service, property conditions & facilities
The Bed was won out, refrigerator is very noisy and the policy rule of charging for parking is very low class, unexpected cost and surprises are annoyng.
Stayed 1 night in Apr 2024
Response from mike on 30 Apr 2024
Check the website before you book the room. this is your responsibility.

10/10 Excellent

Laura

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a safe, clean, quiet place to stay, this could be your place. Check-in was easy, the staff was friendly and polite, and most importantly, this place felt very secluded and safe. I am traveling alone with my dog, so I am always looking for places that allow me to feel safe at all times; this is one of them!
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, cleanliness
Stayed 1 night in Mar 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room size and friendly staff were a plus!
Stayed 2 nights in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean for the family
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the grounds , clean pool and spa. Friendly service and FREE BFast
Stayed 2 nights in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Emmanuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t feel safe
Stayed 1 night in Apr 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Rinku

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend this property - stayed for a weekend with family and dog and was pleasantly surprised by the room size, features and the breakfast options. Next time I am in SD, will b staying here again for sure!
Stayed 2 nights in Mar 2024
Response from mike on 30 Apr 2024
Thanks for the review!

4/10 Poor

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were fine, the problem was that Expedia failed to mention the exorbitant $75 pet fee in its offer. I find this a failing of Expedia not the property. Pet fees generally are about $25 to $40.
Stayed 1 night in Mar 2024
Response from Mike on 30 Apr 2024
That's incorrect. The pet fees in the area are 75.00 Do your research before you book the room.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Aundrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was ok upon check in. However we did notice what might be blood stains or stains in general in one of the showers on the floor. We ended up using one bathroom. I don't like that the public has so much access to the front doors as opposed to a traditional hotel. A random person knocked and knocked on the door and thankfully my kids know better than to answer. When I opened the door, she ran off and said sorry. We definitely liked the wild turkeys in the parking lot. Lol odd.
Stayed 1 night in Mar 2024
Response from mike on 30 Apr 2024
Thanks for the review!

4/10 Poor

Mostafa

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from fred on 30 Apr 2024
Thanks for your response

10/10 Excellent

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very friendly and accommodating, they definitely made us feel welcome. Room was nice and open. By far the best breakfest i have had. 4.5/5
Stayed 1 night in Mar 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very kind and helpful
Stayed 1 night in Mar 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

8/10 Good

Luke

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mike on 30 Apr 2024
Thanks for the review!

10/10 Excellent

SIROOS

Liked: Cleanliness, staff & service, property conditions & facilities
I love the rooms! Nice, clean and the kitchen is the best!
Stayed 2 nights in Mar 2024
Response from Mike on 30 Apr 2024
Thanks for the review!